Hello, your tracking number is YT2526200702940237. You can check the shipping status at this link: https://www.yuntrack.com/parcelTracking?id=YT2526200702940237 However, the tracking information shows the package was delivered on September 30th. Have you not received it yet?

Le oct. 8, 2025 sur le projet PocketCloud: Portable NAS That Backs Up Your World On the Go

Hello, We understand your concerns and would like to provide some clarification regarding your questions: All your local files remain stored locally and are kept completely private. We collect device network status, internet connectivity, and system version information solely for: ♦Displaying indicator status ♦Checking for system updates ♦Optimizing client reconnection after device IP changes ♦Enabling remote service features We are currently preparing detailed documentation, including explanations of remote access functionality, app permissions, and data collection practices. These will be published shortly via Kickstarter updates. Meanwhile, we're streamlining our processes and will make these related settings user-configurable in future versions. For users who prefer not to use the mobile app, we will provide a web-based client. It's currently still under development with limited functionality, which is why it hasn't been officially released yet. If you're interested in trying the beta version, please feel free to reach out to us.

Le sept. 30, 2025 sur le projet PocketCloud: Portable NAS That Backs Up Your World On the Go

The unit can be charged when it is directly plugged into the dock. However, devices connected to the USB port on the dock cannot be charged.

Le sept. 22, 2025 sur le projet PocketCloud: Portable NAS That Backs Up Your World On the Go

Hello, Regarding your specific usage scenario and needs, our technical team will contact you via email to address your functional questions in detail. Please keep an eye on your inbox for further updates.

Le sept. 22, 2025 sur le projet PocketCloud: Portable NAS That Backs Up Your World On the Go

Hello, Regarding your specific usage scenario and needs, our technical team will contact you via email to address your functional questions in detail. Please keep an eye on your inbox for further updates.

Le sept. 22, 2025 sur le projet PocketCloud: Portable NAS That Backs Up Your World On the Go

Hello, Thank you for your detailed feedback. Regarding the issues you mentioned, our technical team will follow up with you via email for further assistance. Please keep an eye on your inbox.

Le sept. 22, 2025 sur le projet PocketCloud: Portable NAS That Backs Up Your World On the Go

Hi, Currently,the Dock can only be accessed through the PocketCloud main unit,it doesn’t work independently. However, we’re planning to add support for file sharing protocols in the future. Once that’s available, you’ll be able to access the Dock directly from your computer.

Le sept. 22, 2025 sur le projet PocketCloud: Portable NAS That Backs Up Your World On the Go

Hello, The Dock can function as both a charging base and expanded storage, but you will need to install an SSD yourself. Here is the tutorial for M.2 SSD Installation - Dock: https://help.stationpc.com/pocketcloud/hardware/ssd-install/dock/

Le sept. 21, 2025 sur le projet PocketCloud: Portable NAS That Backs Up Your World On the Go

Thank you for your question. We truly understand your concerns regarding data collection and appreciate your attention to the security of our product. Regarding the data collection issue you mentioned, we would like to clarify that the relevant software developed by PocketCloud requires certain smartphone permissions during use. The primary purpose of this is to establish a more stable and efficient connection channel and to optimize the remote access experience for users, rather than collecting user data. Especially in outdoor or other complex network environments, the use of these permissions can significantly improve connection success rates and speed, ensuring smoother access to your NAS device. We hope this explanation addresses your question. We always prioritize user privacy and security, and if you have any further questions, we would be more than happy to provide additional clarification.

Le sept. 19, 2025 sur le projet PocketCloud: Portable NAS That Backs Up Your World On the Go