Hi, It is recommended that you first connect the official power adapter, then press and hold the power button for 12 seconds to see if the device responds.

Le mai 8, 2026 sur le projet PocketCloud: Portable NAS That Backs Up Your World On the Go

Hello, our technician has contacted you previously regarding the need to upload logs so we can troubleshoot the issue. You can do this through the mobile app by tapping the profile icon in the upper left corner and going to the 【Feedback】 page to upload.

Le avr. 27, 2026 sur le projet PocketCloud: Portable NAS That Backs Up Your World On the Go

Hello, Regarding your crowdfunding order (Supporter Number: 463), we sincerely apologize for the long wait. The order was originally scheduled to ship in September of last year. However, because the delivery address is in Spain and we did not have your IOSS number at the time, the shipment could not proceed. We have now established a new shipping route and are able to send your order without issue. If you still wish to receive the device, we will arrange shipment for you as soon as possible. Additionally, your order includes two separate hard drives, and we can pre-install them in the device before shipping, so it will be ready for you to use right out of the box. Please let us know whether you would prefer to continue with the delivery or proceed with a refund. We will follow up promptly based on your decision.

Le févr. 25, 2026 sur le projet PocketCloud: Portable NAS That Backs Up Your World On the Go

Hi. Could you specify the mode you're using for the transfer? For instance, is it through a direct app connection, USB drive mode, connecting to a computer, or perhaps using Samba?

Le déc. 25, 2025 sur le projet PocketCloud: Portable NAS That Backs Up Your World On the Go

Hello, Thank you for your patience. We have re-examined your order and confirmed that your delivery address cannot be serviced through our regular logistics channels, requiring a special shipping method. While we will cover the additional shipping costs incurred, please note that any applicable import duties will be your responsibility, with the specific amount determined by your local customs authority. We would like to offer you the following options for your consideration: Option 1: Proceed with delivery (We cover the extra shipping costs, and you are responsible for any import duties) Option 2: Arrange a refund for you (Platform transaction fees will be deducted) Please let us know your preferred option at your convenience, and we will process it promptly.

Le déc. 10, 2025 sur le projet PocketCloud: Portable NAS That Backs Up Your World On the Go

Hi Bruno, We're eager to get your package sent out to you! To do so, we just need you to finalize your survey and complete the shipping fee payment. This will provide us with your accurate delivery address and allow us to proceed. Survey Link: https://survey.pledgebox.com/project/107411/pocketcloud/18be718c83GDziQM/rewards We will dispatch your order immediately upon receiving your completed survey. Thank you for your cooperation!

Le nov. 4, 2025 sur le projet PocketCloud: Portable NAS That Backs Up Your World On the Go

Hi, We have replied to you a DM. Please check the message for details.

Le nov. 3, 2025 sur le projet PocketCloud: Portable NAS That Backs Up Your World On the Go

Hello! We sincerely apologize for our late reply. This is to inform you that we have provided a comprehensive update regarding the logistics details via email. Kindly review it at your convenience.

Le nov. 3, 2025 sur le projet PocketCloud: Portable NAS That Backs Up Your World On the Go