Thanks Alanna! - If you use the correct part, the stylus should work consistently every time. Please be sure you're using the full width of the Hygiene Hand by the very tip on top not the lateral protruding arm..

Aug 24, 2020 bezüglich Hygiene Hand Antimicrobial Brass EDC Door Opener & Stylus

Resending won't do any good as they are already in transit - every postal service is just VERY DELAYED! Unfortunately there's not much we can do to speed up the service. We can offer to ship via Fedex which is way more reliable and only charge the shipping cost not for the replacement pieces but Fedex will also charge you duties when they arrive which we can't control either.

Aug 24, 2020 bezüglich Hygiene Hand Antimicrobial Brass EDC Door Opener & Stylus

Hi Jim, We had a diff email on file for you from Kickstarter which is where your surveys have been going. I will send your survey link to this email now. If you don't receive it you can message us through Kickstarter and we'll reply with your link. Thanks

Aug 18, 2020 bezüglich Hygiene Hand Antimicrobial Brass EDC Door Opener & Stylus

Hi Julien, we've seen with MANY of the international shipments the USPS and the destination country might not update tracking until it gets delivered which should hopefully be soon! if you look on the USPS website there is a recent submission about Malta ship-ments specifically saying they are extremely delayed due to many inbound cancelled flights. https://about.usps.com/newsroom/service-alerts/international/malta.htm

Aug 18, 2020 bezüglich Hygiene Hand Antimicrobial Brass EDC Door Opener & Stylus

Hi Lena, We reshipped the ones that were never initially scanned in by USPS and were marked as pre-shipment as some were apparently "misplaced" by the postal service. Your shipment has shown some movement so even though it doesn't have recent tracking updates it should be on the way to you and quite often these days there is no updated tracking until delivery.

Aug 13, 2020 bezüglich Hygiene Hand Antimicrobial Brass EDC Door Opener & Stylus

Hi, You have yet to respond to our dozens of emails asking you to complete your survey so we would know where to ship your rewards. Please send us a message through Kickstarter so we can reply with your survey link. Thanks

Aug 13, 2020 bezüglich Hygiene Hand Antimicrobial Brass EDC Door Opener & Stylus

Hey Layne, First off there is still a very significant delay in USPS domestic services but regardless, you have yet to respond to our dozens of emails asking you to complete your survey so we would know where to ship your rewards. Please send us a message through Kickstarter so we can reply with your survey link. Thanks

Aug 13, 2020 bezüglich Hygiene Hand Antimicrobial Brass EDC Door Opener & Stylus

Hi Lena, As per the latest report on the USPS website there are still very serious delays outbound as well as inbound to Austria which would account for why there has been no tracking updates.

Aug 12, 2020 bezüglich Hygiene Hand Antimicrobial Brass EDC Door Opener & Stylus

Hi Gerry, Looks like your package was def lost by USPS and never scanned in. We've had this several times already. i will resend it today with the same tracking number.

Aug 11, 2020 bezüglich Hygiene Hand Antimicrobial Brass EDC Door Opener & Stylus

Hi Simon, Your package left the U.S. a month ago and as we've seen with MANY of the international shipments the USPS and the destination country might not update tracking until it gets delivered which should hopefully be soon!

Aug 11, 2020 bezüglich Hygiene Hand Antimicrobial Brass EDC Door Opener & Stylus