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A home espresso machine that provides commercial quality temperature and pressure consistency at an affordable price.
1,546 backers pledged $369,569 to help bring this project to life.

The long and winding road

Posted by Gleb Polyakov and Igor Zamlinsky (Creator)
24 likes

Hi Backers!

Just got back from another trip to the West Coast to check on the machines. When we booked the trip about two weeks ago, the idea was to be in San Diego just in time to see the final beta units go out (after several delays, of course). By the time we actually arrived, the timeline for the second beta build had been pushed back further, and instead we spent time meeting with project management to once again discuss why the timelines keep slipping.

What’s the cause? A combination of miscommunications/inefficiencies in the process, and problems setting up the calibration rigs as they transition from manual end-of-line calibration/QC to automated rigs.

What does this mean for you? Today we were informed that the build will happen tomorrow, which means the second half of betas can finally go out and we can wrap up this stage. To clarify, we’ve already had machines in the field, and we think we’ve identified most of the problems.

The silver lining of the delay is that it’s given us time to make fixes to the second build that we learned from the first, including an updated drip tray design, steam functionality optimization, and a few other design fixes that minimize the possibility of injury due to sharp corners, folds or temperatures. Hopefully the second round will serve primarily to confirm the issues we’ve already begun to solve.

This is an incredibly frustrating development and even more hair-pulling and demoralizing than usual as we pass the 2-year mark and barrel into the Christmas holiday. We’re with our current manufacturer now specifically for their UL certification and timeline management expertise, and it’s tempting to try to point fingers, but that’s not productive - we’re all on the same side, and we’re all responsible.

So what actions have we taken instead? We’ve had a series of very serious meetings between our and their executive teams, and have identified several actions to take and inefficiencies to correct to ensure that we minimize the risk of any further delays.

We know that no one wants to see testing go on forever, and it’s tempting to just skip the second beta build altogether. But we are trying to make sure that we’re measuring twice and cutting once, so to speak. Now that it’s the home stretch - especially during the holiday season and the two-year mark of the project - every additional day is more painful than ever. We know that. You know that.

We currently expect all of the beta units to have shipped by the end of the week, and we'll obviously be moving swiftly to try to wrap up beta as quickly as possible after that.

We wanted to touch base with you and let you know that things are moving, slowly but surely.

Staying positive, 

Your Team

info@zpmespresso.com | Google+ | Facebook | Twitter | Site | Forum

Roger Richards, Derek de Jong, and 22 more people like this update.

Comments

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    1. Andrew Cates on

      Looking forward to the next update! I was told I was on the beta list, but have not had any additional communication or any arrival of gear to test. Would love to know the status for all when time allows. Thanks guys, all the best. Andy

    2. Missing avatar

      Holly on

      I believe there was a discussion with someone from your team on the forum that we would have a chance to review the final color selection one more time with better images of the product in the different colors. Could you please confirm? Thank you.

    3. Missing avatar

      minikar2n on

      HI Team --- Hope things are going well with the Beta testing and you are getting a lot of good data. How about an update? Is this a good time for one?

    4. Missing avatar

      Roadrunner on

      Just curious - have all the beta testers received their machines or are there still a few machines to send out? Also, thanks again for all your efforts in keeping us informed on this project.

    5. Missing avatar

      El Profile on

      Just do whatever you have to do. I always thought you are risking a lot developing so much parts on your own. But I see it as a sign of quality. Go on and post some some pictures of the process. This is very interesting to see: we all are curious and have no idea, how to develop such a thing from scratch.
      (My machine will make it until the new machine is here.)

    6. Ben Syverson on

      Slow and steady wins the race! I know how agonizing these manufacturing delays can be, but it'll be worth it in a few months when you steal a huge chunk of the enthusiast coffee machine market.

    7. Missing avatar

      james on

      I'm cool.

      You're learning a lot they couldn't teach you at Tech.

      Hope you guys remain friends!

    8. Missing avatar

      jdougan on

      All I ask is that you take your newfound knowledge on how to operate the international manufacturing system and pay it forward. One of the major reasons I have supported many manufacturing efforts on kickstarter is to help more people understand how the system works and how to use it. Even 10 years ago this knowledge was fairly closely held by specialists, now there are hundreds of teams that have gone through it and can 1) do it again with a new product and 2) teach others. We will only reach a Maker future if the mysteries of mass production are made less mysterious.

    9. Louis Morrissette on

      Taking a step back and looking at what has been acomplished in those 2 years is amazing. I have been learning with you of the full manufacturing process and hurdles. When I backed this project, I backed an idea and a dream. Getting an espresso machine is just a bonus. Take the time to do it right. We are all behind you on this.

    10. Missing avatar

      minikar2n on

      I am both frustrated and supportive. As backers we empathize with your (our) trials. I am definitely glad you are taking the time to get it right. Wish it were sooner, but getting it right is more important. Have a good holiday season and i hope Santa keeps the coal out of your stockings.

    11. Missing avatar

      Shelley on

      Yes - keep the faith. Continue to build the anticipation while building the machines. We love updates (and you guys are such great communicators, BTW..you should consider writing a best-practice guide for other kickstarters). I'm actually currently off the coffee since I've become pregnant (change in taste due to hormones) and look forward to re-liking it with your machine when I have this baby.

    12. Missing avatar

      deleted on

      This user's account has been deleted.

    13. Marcello Bastea-Forte on

      Post more pictures and videos! :-D

    14. Missing avatar

      Robert Tice on

      It has been so long I had moved from coffee to tea last year. However, because it has been so long, the pendulum has swung back and I am almost back to coffee just in time if it takes about 3 more months for my machine to arrive. Funny how it all works out.

    15. Missing avatar

      Eric Patterson on

      Keep up the great work and thank you for keeping us in the loop!

    16. Alia Thabit on

      Super impressed with your determination to make the product rock and roll. Great job keeping everyone informed and keeping this project at such a high level. Sorry it's taking you so long and making so many headaches, but it will all be worth it in the end.

    17. Azam on

      Can you guys share some details around the design changes?

    18. Missing avatar

      Ian Elliot on

      Breaking new ground is one of the hardest things to do - everything is different, every stage reveals a challenge. You're becoming masters at juggling emotions and staying committed - I'm with you 100% and just think how easy that future development is going to be with all the hindsight! Ian. UK

    19. Missing avatar

      voidref on

      Getting an improved machine will make the coffee all the sweeter.

    20. Missing avatar

      Toby on

      Don't those delays give you time to work on the 230V version?

    21. Ben Syverson on

      Guys... I have been there. Stick to your guns and do it right. It will all be worth it in the end. No one will remember an espresso machine that took two years and botched the execution. Everyone will remember the espresso machine that changed the industry. Kickstarter is not a vending machine, and we all want you to succeed.

      My stupid Krups machine is still plugging along. It makes "strong coffee," but I wouldn't call it espresso. It will just make your machine all the sweeter. I think anticipation is an underrated feeling these days.

      Plus, all of your backers have had a fascinating insight into what the manufacturing process is really like. It's long, it's hard, but at the end, you get something that never existed before. It's magic, really.

    22. Karsten Dambekalns on

      Keep going. Even though people around me keep asking about the machine, I don't get "I told you so" looks so far. ;)

      And I just hope it won't be another Christmas until the 230V versions roll out!

    23. Missing avatar

      Derrick Claar on

      I think you guys are doing great. Just keep plugging away and it'll get there, and be awesome because of the truly great thinking and effort you put into it. I'll be glad to get a great machine, but don't ever forget that I backed you guys to get this as a product off the ground, not just get my morning (afternoon, early evening, and sometimes night time) shots going. As my sons is now fond if say, booyakacha!

    24. Missing avatar

      Christopher Browne
      Superbacker
      on

      Thanks guys, I was thinking that right about now was an imperative time for an update.

      As always, a little sad to not see them all released yet, but pleased to see the indications that the machines are nearly ready for release. I'd certainly rather that they wait a few weeks longer and not need hardware retrofitting that would be much tougher to deploy in the field.

    25. Missing avatar

      Joel on

      Just excited to see it pouring those great looking shots (look at that crema!), and for you guys get a sustainable company/product off the ground. Hope you guys are wildly successful.

    26. sydlexius on

      I share the opinions expressed here about being patient. Amongst the many wonderful lines from the book/movie "The Princess Bride" is "you rush a miracle man, you get rotten miracles." Keep up the good work; I look forward to branching out from pour overs, french press, and aeropress (they'll keep me happy for now).

      Something that I'm a little curious about is how much of this feedback/changes will benefit the existing beta testers? Will they get newly-machined/rounded edges, or will it just be duct tape + bubble gum? :)

    27. Christine Bastian on

      Much admiration from our side for your will to see this through to get optimal espresso machines that are going to take the espresso world by storm because of their excellent functionality and not at least their superior shots!
      I applaud your wonderful communication skills, you should be a role model for many Kickstarter projects on how to communicate and how to keep your backers engaged!
      Will be looking forward to the next update.
      Much love to you all!

    28. Richard L. Hill III on

      "Give me six hours to chop down a tree and I will spend the first four sharpening the axe." - Abraham Lincoln

    29. Missing avatar

      Will P on

      Also, kickstarter updates, tweets or comments on here are always appreciated from you guys no matter how long or short. They help us to feel connected and to sympathize with your frustrations.

    30. Missing avatar

      Will P on

      Just agreeing with the other two. What you guys have done is wonderful and although we are all impatient (I was counting the days after the kickstarter ended) we would much rather wait and have an awesome machine rather than something that is cobbled together. Stay the course that you have set out and finish the testing, worst case you find out the the fixes you've made were perfect, best case you identify one last thing that would end up in the hands of a backer. I may still be counting the days but I'm much happier knowing that you guys are in this for the long haul as opposed to some of the other kickstarters I've been involved with.

    31. Wil Grant on

      thanks guys! I'm excited to see the final product of your years of hard work. stay strong and don't let impatient backers shade your progress.

    32. Missing avatar

      Bryan Lewis on

      Fret not friends.... i appreciate the dedication, this is a complex machine, measuring twice or thrice before its built and sent my way is much appreciated.