Use this space to cheer the creator along, ask questions, and talk to your fellow backers. Please remember to be respectful and considerate. Thanks!
@Mathew I'm looking at the Gaggia Classic.
Along the idea of moving on: since I am now in the market for an espresso maker, any recommendations?
@ Kyra K. - No tee shirt, no tamper, no shot glasses and no coffee.
Question - did people actually get shirts and other items promised?
Hi - so I take it no refunds at all?
i just filed a complaint with the FTC:
maybe a few more backers would like to do the same?
I, too, have never bothered to comment before: I wrote this off a while ago, but this article popped up in my feed today and struck a chord:
I wonder if the same thing will happen to ZPM?
@dillbilly - For many reasons, the espresso machine didn't happen.
But the tee shirt, shot glasses, tampers, and Dancing Goats coffee didn't require technical development and were, after all, prepaid by backers. I was lucky to get the grinder--hardly worth the $725 I paid for it.
I haven't posted before, mostly because I wrote off this project ages ago, but I follow up on the comments every once in a while. While I'm certainly not happy about the situation, I'm amazed by the amount of of anger some people still hold. Any of these projects need to be backed with a healthy dose of caveat adiutor. And while it would be great if backers didn't exist in a grey area between customer and investor, that's the reality we live in.
That being said, I wouldn't mind if one day a box of random parts just shows up at my door, but I'm not holding my breath.
Checking in on my favorite project. Hi everyone.
Another "successful" Kickstarter project; i.e. KS got its 5%.
Follow-up to the NYT piece.
Well...at least I got the grinder.
Nice find Johnny. Did you notice, at the bottom of that D&K page, it says, "Partners in Innovation from Concept to Reality"? Not this reality.
Nothing to say Gleb? At least, do you feel you were treated fairly? Was Gideon's piece your update? No reason for a black-out now.
From the NYT article "Despite the deranged conspiracy-mongering ideas to which some of them ultimately clung, the reality of ZPM’s failure was pretty banal: The founders were naïve and inexperienced, well intentioned but clumsy, and they serially trusted and paid the wrong people for ineffective help." And there you have it.
From the NYT article: "ZPM’s second manufacturer, San Diego’s D&K, told the founders their engineering drawings weren’t adequate and presented them with overage fees totaling $100,000. Pending payment, Polyakov says, D&K is still holding the consigned parts and assembled machines hostage. (D&K declined to comment on the matter.)"
You are swindling liars. There is now no doubt. Go to hell.
All of you who think that we are ever going to get an actual update raise your hand---high so i can see them.
We are waiting.
@Kevin Davison. Read the thread before commenting. As I have previously stated I have written this off so if we do get something then it will indeed be Christmas. I have zero interest in pursuing this otherwise: I moved on.
We've reached your self imposed deadline - got any updates for us today?
Hey Gleb, it's mid April
Reading this comments it appears even some of the backers are still thinking they are getting an espresso machine. Wake up people. No Gene Keenan, Xmas is not coming in April.
"1,546 backers pledged $369,569 to help bring this project to life."
Every time I read this it's another slap in the face.
That is a great question, Michael. I'd like to know that as well. Why we're the backers excluded from that letter?
I'm sorry but why is Gleb sending out emails saying that the company is insolvent and is only attempting to make creditors and pre-order customers (read not Kickstarter contributors) whole.
The TriggerTrap article was appreciated. It's unfortunate that we haven't seen this sort of leadership and transparency in this project. Oh well. I think that we all (now) have reasonable expectations (er, none?). I have to imagine that Gleb at al are in the "CYA maneuvering" phase, now. Again, oh well.
If you have extra cash, maybe you'd like to donate to the National MS Foundation? Despite a recent motorcycle accident, I plan to do the 2-day, 180-mile bicycle ride with only a month of training (and recently-broken wrist, thumb, ankle, and ribs; not fun). 90% of the funds go directly into the programs and I never see/touch/etc even a fraction of a cent of the money you donate. It's a great cause and I've known quite a few people with MS. AND, I absolutely WILL do the ride. And complain. A LOT. AND, I have A GUARANTEED DELIVERY DATE (April 18-19, 2015). :-)
I really can not believe Kickstarter thinks this behavior is okay.
how do we stop the momentum? I know, string them along some more.
Great news (maybe). Meanwhile, how about sending my shot glasses, tee shirt, and tamper....
Xmas in April.
@Gleb thanks for listening and acting, it's appreciated :). Hope things go well.
@Ted Thanks for the suggestions! We'll put it out as an update. Mid-April is our current deadline for finalizing a deal, and we'll definitely put out another update after that, whether it’s good news or bad.
Gleb & the rest of the ZPM Team,
That's great news. I hope the negotiations go well.
I've a suggestion to make about communications though. One of the reasons things turned so sour in the comments here is the lack of visible updates. Right now there are several communications channels:
1. This comment thread.
2. Kickstarter update posts
3. ZPM forums
The only communication method (other than email) which people are guaranteed to see are official updates. I suggest you do the following:
- updates such as the comment you just posted should be kickstarter updates. If you're prepared to post them, then you should be prepared to make it an email update. You do have the option to make them backer only if it's 'sensitive'
- commit to a date when you will definitely post the next update by
- if the information that you hoped to have is not available on that date, post an update anyway and give a new date
- updates should not be more than a month apart, even if it's a 'no news to report' update
I don't want to sound harsh, I really think doing those simple things would go a long way towards calming your backers (me at least).
Is it anywhere near as delicate as dealing with UL. If so Janet (who no longer works for ZPM) can I expect a private form letter from you explaining absolutely nothing.
Well here I sit,
fingers nervously drumming.
I quietly hope
an espresso thing's coming.
Steam up some milk
and push through a shot,
tonight will see more vitriol
from this motley lot.
Just tryin' to inject a spot of levity. Cheers, all.
There's a lot going on at ZPM HQ right now. Negotiations to get ZPM back on track are going well, and we're hopeful that we'll have news to announce by mid-April.
Unfortunately, these sorts of negotiations are pretty delicate and need to be confidential, so we're unable to provide more details until things are finalized.
Until then, fingers crossed!
It's ridiculous that Kickstarter will facilitate a 20k project going to 370k and just hand these guys over a check. If the creators hit 20k with nothing to show then Kickstarter could at least divide the remain 350k to the backers and we wouldn't be the ones out a full 200 dollars. It sucks to live paycheck to paycheck hoping for an espresso machine just to know that someone took 200 dollars from me with no recourse possible. Geb, I hope in your first few months of this living on cloud 9 you had some nice celebration dinners on my tab.
Even a combination of those two Triggertrap stories doesn't provide enough info, in my opinion.
As we patiently wait for some semblence of follow-up from our project creators, I can only imagine how feverishly they are working to write the War & Peace sized tome that details the failure.
The Triggertrap Ada link that Wayland posted is an interesting read. That said, I was quite surprised to read the Triggertrap Ada post on Medium a mere six weeks earlier, which was all rosy at the end:
I think the latest post is a bit short on how things changed so very quickly between January 22 and March 1.
Yes Wayland's link hits it out of the ballpark and I highly recommend everyone read it.
Two thumbs up for Wayland's link. Gleb should read this and learn something about transparency with backers.
The tone of the past few months of posts would have been much different had he used this kind of honest, humble and insightful approach vs. leaving us with "We are deeply and truly sorry that despite our best efforts, we were not able to get this machine across the finish line."
Wish we could get this level of transparency
Believe it or not there's even more poorly managed projects w/ even more money invested on KS. Check out "Solid Watch", going on 4 years with people spending $600+ for a watch and they still have nothing to show for it. A watch taking 4 years, holy toledo.
That had to know at least a year ago this project was a bust. I forgot its been 3 whole years. Honestly they should have known, w/in the first year it was a flop.
It's now been about 6 weeks since the last update and over 3 years since the project was already funded. I have no doubt that the initial state of the project was misguided optimism and hubris, but to wait this long for a description of what has happened, how funds were spent, what's left, and how we move forward is not very reasonable.