Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
Anybody here received a refund?:
It was posted on March 6, 2014.
It was mentioned on March 6 by Jeff Kang in the comments section here:
FYI, it's all I know, I received nothing and know nothing, I happen to come across Jeff Kang's comment just now.
This is not a consumer issue. It's a legal issue. It's fraud and conspiracy to defraud. We've been hanging on long enough to see what's going on. What's difficult is to get the AG's office to take a good look at it. I sent a load of info to the AG's office. He passed it along to the black hole. I think I'll try the Seattle PI. After all, they printed a glowing article about how Zioneyez was going to change the world. Maybe we can get them to update their report. The AG probably sees this as "Oh God! More work" whereas the newspaper may see it as "Hey! Here's an interesting story and most of the info has already been collected for us." STILL COMIN' ATCHA CARLOS!!! GET YOUR LIES STRAIGHT.
Yes, yes... I submitted my complain to AG about more than a yeah ago and got the very same answer.
ATTENTION! This is the AG's response, in full, which includes information directly from Zeyez:
ATTORNEY GENERAL OF WASHINGTON
Consumer Protection Division
800 Fifth Avenue, Suite 2000 Seattle, WA 98104 (206) 464-6686
May 22, 2014
1420 NW Gilman Blvd #2543
Issaquah, WA 98027
File #: 447767
Dear Chris Pirillo:
The Consumer Resource Center of the Attorney General’s Office has received the enclosed response from ZionEyez regarding the consumer complaint you filed with our office.
We realize you may not consider this response a satisfactory resolution to your complaint; however, the Consumer Resource Center does not have authority to impose resolution of the dispute on either party. Your complaint has been closed accordingly.
We regret that we are unable to provide further assistance to you regarding this complaint. If you would like to pursue the matter further, you may wish to contact a private attorney.
For attorney referrals in your area, you may call one of the following numbers:
Clark County: 360-695-0599
King County: 206-623-2551 or 211
Lewis County: 360-748-0430
Pierce County: 253-383-3432
Snohomish County: 425-388-3018
Spokane County: http://www.spokanebar.org/ (Telephone number not available)
Thurston County: http://thurstoncountybar.com/ (Telephone number not available)
If you cannot afford an attorney, and have a non-criminal legal problem, you may qualify for assistance from the NW Justice Project’s CLEAR Coordinated Legal Advice. They may be reached Toll Free at 1-888-201-1014 or online at the following website: http://www.nwjustice.org/about_njp/clear.html. In addition, if you are 60 or over, you may call CLEAR SENIOR at 1-888-387-7111 regardless of income.
We appreciate your bringing this matter to our attention. Your complaint will remain a part of our public record of this firm’s business practices.
SANDRA M. HATCHER
Program Specialist 3
Consumer Protection Division
Fax: (206) 389-2801
From: ZionEyez Info [mailto:email@example.com]
Sent: Wednesday, May 14, 2014 10:07 AM
To: ATG MI CRC Complaint Processing
Subject: Re: 447767 : A notice from the Washington State Attorney General's Office
Initially when we started the "Eyez Glasses" project we received quotes from engineers and manufacturers that were far less than what was actually necessary to complete the project as we had detailed in our KickStarter Campaign. Because the project is such an innovative concept, engineering firms and manufacturers had nothing to compare it to at the time and misquoted the task of producing the product to our specifications.
After we received our Kickstarter funding we put that money towards engineering the glasses, and discovered that even though we had exceeded our fund raising goals, the money raised was only sufficient enough to create an inferior product. To create a fully functioning prototype of the Eyez glasses as specified and promoted would cost much more than we had anticipated and had raised through Kickstarter. Although we had initially explored the traditional financing route in hopes that we could create the product better and faster, as soon as we discovered that the project would require substantial additional funds, we more vigorously pursued this avenue. Conventional means of raising capital from Venture Capital firms and Angel investors is necessary to secure the remainder of the funding required to fulfill and complete the project.
Unfortunately, unlike the Kickstarter platform, traditional fundraising opportunities are incredibly difficult to obtain and even harder to close. Despite that, and because of the viability of our product and the experience of our team, we have had over 20 meetings with different potential investors ranging from well-known venture capital firms to billionaires looking for a new project to invest their money. We have received excellent feedback about our product, business model, and our team from every one of the investors we met with. We are currently in serious discussions with several investors who are prepared to invest in this endeavor but closing this type of financing takes a lot of time and effort.
The project cannot be completed without these additional engineering/manufacturing funds, so solidifying investment is our top priority at this time. At the same time, our engineers continue to work towards the creation of a fully working prototype. However, we are not currently in a position to make any promises regarding the shipment date, as we would rather wait until we are absolutely certain so as to not disappoint our Backers once again.
We understand that some of our Kickstarter Backers are disappointed about the delays and have reached out to us in search of further information. We are currently working on another update for our Kickstarter Backers that will offer more insight into our current investment pursuits and engineering efforts, but due to confidentiality agreements that are in place, we cannot yet post anything publicly about the specifics. We are still 100% vested in this project and we are working as hard as possible to turn this dream into a reality.
I got a response to my complaint from AG's office saying "...was reviewed and determined to be appropriate for the informal complaint resolution services offered by our Consumer Resource Center and has been assigned to me for processing."
Unfortunately, the complaint disappears when you send it and I didn't have the foresight to make a copy for future reference so I don't know how they determined this was suitable for "informal complaint". I suggest you make a copy of what you send them so you'll be able to refer to it in the future. It looks as though we'll have to view the AG's office as part of the enemy. However, I do have a file number to work with.
Note to Sean: Please let us know if you got a squirt of oil. They gave me a teaspoon of sand.
What the AG needs is poundage. My complaint is about 1/4 ounce. We need a stack of complaints that will weigh several pounds in order for them to get off their lazy duff and get to work. Any backers in the Washington state area, specifically Seattle or Olympia? A personal visit to the AG's office would be worth ten pounds of complaints.
That form took about 15 minutes to fill out and it took that long because I went in some detail. Apparently I didn't tell the story right though. I'll be following up. I hope all those who read this will go to that site (listed below in Chris Pirillo's post) and make a complaint. Complaining on this comment board does no good at all.
Went to AG's website and squeaked a bit.
It is my hope that all of you reading this will click in to the Attorney General's website and make out a complaint against these losers. Carlos doesn't mention a word of being the CEO of Zioneyez on his Linkedin page or in his latest CV on the current lawfirm's site he's now connected with. His current associates probably see this as a feather in his cap...pulling off the perfect crime. MAKE YOUR VOICE HEARD. The squeaky wheel gets the oil.
"The Washington state AG is now going after KickStarter deadbeats: " - Correction: "is... going after A KickStarter deadbeat".
We need to keep an eye on the Washington case, as it will be a landmark case. I have some reservations. I am a WA resident and I submitted a complaint for another WA-based Kickstarter project that failed to deliver. Their response was that if the creator doesn't respond, they close the case. Basically, if enough people in WA complain (and it sounds like 31 is enough), the AG will consider the case. I suspect that whether or not they try again will depend on how this one goes.
If we are lucky, this will scare Kickstarter a little, as well.
This will be interesting to see played out, as it is also happening in Washington State:
Done. I dropped a load on the AG's office. I encourage others to make their voice heard. Are you going to let these guys get away with an obvious scam? They spent the money having fun and fed us a bunch of BS straight down the line.
1. The "company" has an address in Seattle, WA according to their own web site.
2. The Washington state AG is now going after KickStarter deadbeats: http://seattletimes.com/html/businesstechnology/2023508032_crowdfundinglawsuitxml.html
3. Given this, I suggest that everybody submit a complaint about this project to the Attorney General of Washington State immediately: https://fortress.wa.gov/atg/formhandler/ago/ComplaintForm.aspx
The kickscammed link leads nowhere (page not found) now... :-(
Mark Gibbs wrote another article. Find it here and share share share.
I like how Kickstarter wont even reply to support tickets regarding this issue anymore /sarcasm
Morrer f.....rs, scammers and thief!!! Both kick starter by washing it's hands and this brat that appears on the video! Hope you had part of that money to do some plastic surgery so no one could ever cross you on the street and point you as an irresponsible child!
@William Walker, Registered dragotequila. at 2/22/2014 19:32 EST
Hope someone will kill those bastards.
How interesting, there's an option to bulk order this product on their website...
Pls add me on Forum - Travis. :)
This page will never be taken down. Eyez can claim to be "in development" indefinitely without ever having o update us again. Kickstarter's TOS has no measures for taking down projects that are indefinitely "in development."
Kickstarter profits from scam projects like this one because there are no definite terms outlined for project creators to give updates AT ALL once the money has been transferred.
And now they're closing tickets about this with no follow up because it's far easier to wash their hands of the situation. The money has been transferred. Better luck next time.
yeah I think Google Glasses is the way forward.
Kickstarter simply ignores any ticket you open to ask about this. After a week or so, they will just close the ticket with no response.
What does Kickstarter say about this?
Ho do we get our money back? It was a lot of money for me! Have anyone contacted Kickstarter?
well, these scammers appear to have won. It's been 2 full years since they failed to deliver, and we still have no updated plans or refunds...
@William Walker, registered kevikev on the forums
So, how bout that refund?
Just registered on the forum!
ZionEyez BURNED everyone!!!
Chip, same for me
Just got a pair google glasses - putting a closure to zioneyez. lesson learned - cost $150 to never back another project on kickstarter.
hello, either give us the product or return the amount
Hey Zioneyez guys! I think something must be wrong with my email and kickstarter! I have not heard from you in over a year about the refund you owe me for this failure of a project!
Get back to us ASAP!
@Jeff -- Is that email address for real? I tried sending you an email and it bounced right back. Twice. Copied address exactly as you wrote it.
How about we chat through www.zionkick-forum.com so you're not putting your biz out in the open. I can't tell if you're already signed up or not because the forum only asks for a "user name".
@Jeff -- I think at one point they did list their address. They removed it *after* the deadline for chargebacks passed...
You might be interested to hear that I was contacted a couple of weeks ago by an investigative journalist from the BBC, looking for background information on a potential radio piece on crowdsourced funding. ZionEyez appeared to be one of the projects which had piqued their interest.
It was just an exploratory conversation and, unfortunately, they did not get back to me afterwards, which suggests that a follow-up is perhaps unlikely, but I thought I would mention it all the same. If I do hear back, I'll be sure to let you know.
Any company that does not list any names or an address on their website - you know must be some guy trying to rip people off. I certainly have learned from this and hope everyone else will NEVER back any project that does not have a website which shows someone's real name and and a real physical address that can all be verified.
These scammers are eventually going to go to prison!!!
I backed this project on 06/16/2011 and have NOT received the pair of glasses I was promised for the $150 contribution I made. I have attempted several times to get a refund or have my glasses sent to me but have not received either. I have hired an attorney and plan to file a lawsuit against this company soon in Dallas, Dallas County, Texas soon. If anyone else has been screwed by this company and would possibly like to be a part of this suit - please send me an email and let me know. I may be able to get my attorney to file a class action lawsuit against these guys.
Besides the fact that I gave my $165 to these scammers (I'd better give it to charity) the real sad thing about this is that there are many cute and promising projects on KickStarter I'd like to participate, but I won't because of this wonderful fraud they're not willing to solve or at least to help us to solve.
"...without jeopardizing their integrity." Is it just me or can you see a smirk on their face as they typed that?
Here is a snippet from the email I got from these scammers:
"The Zeyez team is working diligently to get Eyez to you as quickly as possible, without jeopardizing their integrity."
It's not clear if they are refering to the non-existent integrity of the non-existent glasses, or the non-existent integrity of the scam artists -- either way, worrying about their integrity *now* seems awfully late in the process.... All integrity related to the project is *LONG* gone....
Can we get a (lack of) progress update?
One big difference here is that software doesn't have as large of a manufacturing/delivery cost as physical goods. Sure, there are rewards like boxes and shirts, but those really aren't where the majority of the money is expected to be spent. With ZionEyez, the thing that is unforgivable is that they spent all of the money - not just the money that was supposed to be for research. They had (or should have had) an initial business plan that laid out how much each unit would cost to produce and ship. Done correctly, they would have set aside all of that money (plus a bit more for the possibility of increased shipping costs and income taxes in case they failed to deliver before the year was over), and they should have been able to refund that amount.
awful lot of crickets around here.... Zioneyez, how about a freaking update on where our refunds are?
Once again, I got an email saying they blew the money and cannot give a refund -- but they refuse to state what they blew more than a quarter of a million on. That's a fair amount of hookers and blow, I would think....
Kickstarter *still* wont reply to tickets on the issue...
Got same answer from them about a year ago. Word in word.
Seems despite their "100% vesting" they haven't forward too much since then :)