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Yu Suzuki presents the long awaited third installment in the Shenmue series.
Yu Suzuki presents the long awaited third installment in the Shenmue series.
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69,320 backers pledged $6,333,295 to help bring this project to life.

Survey Info #1: Survey Started!

Posted by Ys Net (Creator)


Hello Backers!

The long wait for the surveys is now over and we are happy to announce that surveys begin today.

You will receive an email from Fangamer at the email address you have registered with Kickstarter for Kickstarter backers, or either your PayPal or registered email for Slacker Backers. The email contains a link to your survey with the questions needed for your rewards. Here you will confirm your preferred game platform and other rewards, write your guestbook message, credit name etc., and get to us all of your info that will be in the game and to get ready for release and delivery!

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Who Gets a Survey?

Surveys will go out to all backers who pledged on Kickstarter and those who pledge on the Slacker Backer up through August 13, 2018 at 11:59PM JST (7:59AM PDT).

*Backers will receive an email with instructions for the survey once preparations are complete. Surveys from Fangamer will be sent within 10 business days from the date of your pledge.

When will Surveys close?

Surveys will close September 30, 2018 at 11:59PM JST (7:59AM PDT). We please ask that everyone respond by this time. We need your responses for game production and reward manufacturing, so make sure to respond within the survey period.

Can I Upgrade My Reward?

Reward upgrades (and add-ons!) will be available through the Fangamer survey site. We have received many requests asking about possible reward tier upgrades and add-ons, and now is the chance! *Please note that upgrades are available up to the $250 tier level.

For more information on the available upgrades and add-ons, please visit Shenmue 3 on Fangamer.

Which Reward Tiers can be Upgraded?

Reward tiers differ between the Kickstarter and Slacker Backer campaigns, so please see below which reward tiers can be upgraded.

*Backers who selected "No Reward" during the Kickstarter are also eligible for this service.

Kickstarter Reward Tiers that can be Upgraded

  • US$5 Shenmue Lives
  • US$29 Digital Copy
  • US$39 Save Shenmue Digital Upgrade
  • US$60 Physical Copy - PC
  • US$60 Physical Copy - PS4
  • US$80 S3 World Telecom
  • US$100 Shenmue 3 Trial Version
  • US$120 Toy Capsules "I Should Buy One"
  • US$160 Bonus Pack
  • US$175 Printed Art Book
  • US$250 Kickstarter Collector's Edition

Slacker Backer Reward Tiers that can be Upgraded

  • US$13 Digital Soundtrack
  • US$29 Digital Copy for PC or PS4
  • US$30 Shenmue 3 T-shirt
  • US$60 Physical Copy for PC or PS4
  • US$100 Shenmue 3 Trial Version
  • US$120 Toy Capsules "I should buy one."
  • US$160 Bonus Pack
  • US$175 Printed Art Book
  • US$250 Shenmue Collector's Edition

$7M Stretch Goal in Reach!

The Kickstarter and Slacker Backer campaigns combined currently stand at $6.9M. We are almost at the $7M stretch goal for the AI Battling battle system expansion! This is the last chance for stretch goals and we ask for your continued support!

*The Slacker Backer campaign and upgrades & add-ons through Fangamer will end on August 13th.

Battle System Expanded: AI Battling

This control system lets you automatically unleash the perfect technique in response to the opponent's positioning and distance. R&D for this system is based on Yu Suzuki's concept for players who are not used to fighting games or for those who want a full immersion battle experience. This battle system is highly compatible with the current battle system, and will be implemented upon reaching the stretch goal.

We would like to thank everyone for your patience and the inquiries you sent in anticipation of the survey roll out!

Once we have your responses in, we will continue to move forward with in-game implementation and manufacture ordering. This is a wonderful moment with the dev team and backers taking the project forward together! We'll be looking forward to your responses!!


---------- General Information ----------

Shenmue 3 Backer Survey

Backer surveys are now underway. For information on your survey, please see the email sent to you by Fangamer. Shenmue 3 can only be completed with your responses! Thank you for your cooperation!!

Please complete or make any necessary changes to your survey by these dates.

・August 13 (MON) 2018: Last day of Slacker Backer campaign, reward upgrades and add-ons・September 30 (SUN) 2018: Surveys close

For further information, please visit:
Survey Support and Survey Resender

Choosing the PS4 or PC platform

We have a few notes to consider when choosing your platform. Also, if there would be any major changes in the requirements for either the PC or PS4 versions, the platform selection question of the survey is scheduled to remain open.

Choosing your PS4 region

Your PS4 region will be decided with your "Country" selection. Please note, if the disc region differs from PS4 system region, the unit itself, PlayStation™Network online services or DLC may not function properly.

System Requirements for PC Version

  • Minimum:OS: Windows 7x64, Windows 8x64, Windows 10x64 (64-bit OS Required)
  • Processor: Intel Core i5-4460 (3.40 GHz) or better; Quad-core or better
  • Memory: 4 GB RAM
  • Graphics: NVIDIA GeForce GTX 650 Ti or better (DirectX 11 card & VRAM 2GB Required)
  • DirectX: Version 11
  • Network: Broadband internet connection
  • Storage: 100 GB available space
  • Sound card: DirectX 9.0c compatible sound card
  • Additional Info: Requires Steam Client to activate.

*Game is currently in development so system requirements may change without notice. We thank you for your understanding. 

Fangamer and Third Party Use of Personal Information

YS NET has a written contract with Fangamer to carry out the backer surveys. Fangamer is a formal representative of YS NET to help process and fulfill all backer's orders through the surveys. Personal information is handed over and treated in accordance with the privacy policies of both companies for the purposes of conducting the surveys and reward delivery only. We thank you for your understanding and cooperation.

YS NET Privacy Policy
Fangamer Privacy Policy  

Official Links

Shenmue Link
S3 Facebook
S3 Twitter
Backer Survey on Fangamer

Matteo Domeniconi, Stuart, and 254 more people like this update.


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    1. Missing avatar

      Lars Minkkinen on

      I see still no updates if those outside the US will get the pleasure of having to pay import taxes plus handling fees...

    2. Missing avatar

      Larvagator on

      Could it be possible to combine multiple surveys into one? I received 8 surveys because I donated 8 times.

    3. Missing avatar

      P. M. on

      *sigh* I wanted a DRM-free version on PC. I don't have a PS4, and I don't want to select Steam and get stuck with a key I'm not going to use while the game gets released somewhere else like GOG eventually. I'm just not going to complete the survey, I guess.

    4. GuardianDemonX on

      Slacker Backer campaigns should be extanded to December 13th plz cuz shenmue 1and2 is coming out

    5. Missing avatar

      avenscl on

      I think the Slacker Backer campaign should be extended, from the current date of August 13th to at least September 13th.

      The reason is Shenmue1+2 release date is August 21st. With that game the donations will likely increase, and if the Slacker Backer campaign ends before that all that money won't go to Shenmue 3.

    6. Missing avatar

      Cameron Cameron on

      I didn't receive a survey, what's fangamer? I backed on Kickstarter.

      Also, I would like to echo that it's disappointing that people need to rent the PC version instead of buying it, as they thought they had.

    7. Missing avatar

      Matt cohen on

      I also have a question about the Steam disk, does this have always online DRM or will the game be able to be played offline as well? Any plans to bring this outside of Steam for PC?

    8. Missing avatar

      Bruno Albino on

      I am very disappointed that the PC version requires Steam to play. I prefer to actually own my games instead of renting them to an online service.

    9. Missing avatar

      Joseph Cooper on

      Will we be able to update our addresses on the survey between now and when the game ships next year? AFAIK I'll be moving around March/April 2019 and won't have access to the address that I am currently at anymore.

      If we can't update our addresses once we've submitted them, could I put down a friend's name and address as the place to ship the game? Thanks!

    10. Brandon A. C. Kilgore on…
      A friend sent this post thought people would like it put on here just in case.

    11. Bouillo on

      Sondage fait! le jour J approche , j'ai hâte!

    12. Missing avatar

      Jeff Kleist on

      A hypothetical- Should an Xbox version be announced between now and release date, will we be able to change our reward?

    13. Missing avatar

      Jeff Kleist on

      @Benoit virtually all physical games require steam activation. In fact 90% of the physical copies these days are just a box with a code

    14. Bule on

      Dennis Göhmann,

      The surveys emails are being sent out in waves, but if you want to fill it in now, there is a survey resender link hidden in the content of this update. If you can find it, your reward is being able to fill out the survey immediately.

    15. Missing avatar

      Dennis Göhmann on

      I haven‘t got an email with a link to the survey. Are Mails sent in waves or did I miss something?

    16. Borei Eng on

      no one noticed the Great chai?? it's a huge teaser

    17. Missing avatar

      Benoit Bégué on

      I backed a PC physical copy, expecting a disk I can play anytime in the future on any PC, offline. I need to know the details about what a "Steam disk" is. If Steam is mandatory I would get the PS4 version instead and I consider thus lack of respect as we are the backers who partly funded this game.
      I'm not able to answer the survey at the current level of information.

    18. Bule on


      Your name reminds me of this great scene in Battleblock Theatre:

    19. Bule on

      Reginald old sport,

      The Kickstarter survey system is very limited in scope, from what I've seen in some other KS projects. Also, companies (such as YSNet) often outsource the fulfilment process, and those fulfilment companies often use their own survey systems, which are usually better anyway.

    20. Bule on


      "In regards to the physical PC version, the game data itself is planned to come on the disc.
      The Steam client will be required for startup, DLC and updates."

      Best regards,
      Oscar & the Shenmue III Team

      (posted by Hugo over in the regular comments section)

    21. Bule on

      Andrew Stillwell,

      Hit the survey resender link in this update then.

    22. Missing avatar

      Jacquart on

      Seriously, avoid the physical PC version as a steam disk... It's totally absurd. What is the point for players of having a piece of useless plastic ? Please, put the whole datas on the disk.

    23. K.M on

      100 GB?
      Please for the love of god don't make the physical PC release just a disc with a steam installer and a steam key, actually put data on the disc/discs. Data caps are still a big problem in the world and if you guys release it bloated like this with no alternatives then there is gonna be a bunch of people that will be avoiding the PC release

    24. Missing avatar

      Andrew Stillwell on

      Still haven't received the survey. Backed on day 1 aswell :/

    25. Reginald P Brown IV on

      @Joe Douglas - this game hasn't been announced for XBOne, only the remaster of 1&2 have been.

    26. Joe Douglas on

      So I just filled out the survey...only to then read Shenmue 3 is now coming to XBox One. Will we be able to change our preferred platform to XBone?

    27. Missing avatar

      Lars Minkkinen on

      So Fangamer is going to send this out, and I'll have the joy of having massive taxes due to it coming from the US into the EU?

    28. Reginald P Brown IV on

      I really hate when they use these random ass services for surveys. I have a Kickstarter account and am paying you through Kickstarter. Send me a survey through Kickstarter.

    29. Missing avatar

      Thierry on

      @Hugo -- Same here... No GOG version or similar for your backers ? This already happened with Kingdom Come Deliverance, and I do hope you won't make the same mistake

    30. Missing avatar

      Hugo on

      Could you please clarify if the PC physical game is going to need Steam? I'm paying $30 more for a DRM free copy, not an useless disc and plastic box.

    31. Missing avatar

      craig glover on

      Found it.looked on the data base and got sorted.most I've ever put down for any game.175 backer and can't wait.👍

    32. Missing avatar

      craig glover on

      So I waited a few days to give it time and still I e yet to get the survey.whats going on here and who do I contact if I don't receive it?

    33. Timmy Han on

      Thanks for the notification, and I've filled the form too.

      But it really raised my concerns seeing the PC physical release labeled as a Steam disc. I don't have too much against that but the trend is going over the top. I kind of wish it were a GOG DRM-free disc, maybe with a Steam key as an option, which would've been much cooler.

      But anyway, I switched to the PS4 version as I have a Pro.

      Another thing I'd like to ask of you is a further improvement on animation, especially facial animation. Please do take care of that beause the animation of Shenmue 1 and 2 back then was so ground-breaking.

    34. Missing avatar

      Miraglyth on

      Received the survey and filled in, thanks!

      I got the options for t-shirt sizes and PC/PS4 disc/download. Nothing about the artbook or other rewards, so I presume there aren't any selections to be made for those.

      Echoing the concerns of previous commenters, I am happy to select Steam as a PC platform, but concerned about the possible use of Denuvo "Anti-Tamper" DRM.

      Steam has an Offline Mode that works forever so as long as a game is installed it should survive Steam dying. However Denuvo operates on a periodic phone-home procedure that locks you out of the game if it cannot phone home. This means if the Denuvo service terminates (which is MUCH more likely than Steam going under), the game would permanently break on PC. So please don't use this!

    35. Jon Wyatt on

      So I've filled in my survey and it all seems to work as expected, but when I try to add an extra addon (I wanted to get an extra copy of the game) and fill in the additional section on the survey, it just goes to a page with "Something went wrong". Has anyone else experienced this issue/know what to do to fix it?

    36. Missing avatar

      YUR on

      Will it also be shipped by Fangamer from Arizona? If yes, who's paying the import VAT etc.?

    37. Missing avatar

      David McGhee on

      I backed a tier that included the Physical Soundtrack CD. Once of the new survey upgrade options mentions a digital soundtrack that included music from all Shenmue games.

      My Question: Will there be (any) songs included in the digital soundtrack that are not in the physical version?

    38. Catherine Woolley on

      @Adam if I do that though it adds $300+ worth of stuff to my cart and it seems to be expecting me to pay for all that :(

    39. Missing avatar

      waleed on

      Dear Yu Suzuki, when you will release an official trailer for the game, please use the best character for Ryo Hazuki you made for Shenmue III, and at the beginning of the of the video let the camera show back of the shoulder of Ryo and moving back till it reach a good distance that we can see the whole environments and Ryo standing in the middle, THEN YOU CAN SHOW US RYO FACE in front, that will be the best trailer for the game ever made.

      shenmue lover from 18 years ago

    40. Adam on

      @Catherine Woolley - You are correct that you should be getting every reward up to and including the tier you backed. Before you can fill in the survey you first need to add any optional add-ons and proceed to checkout.

    41. Catherine Woolley on

      Sorry I'm a little confused, I backed the printed art book tier for $175 which also included the $160 tier's rewards, which then if I feed it back it goes through the $120, $100 and the $5. At least that's how I followed it as working when I backed Shenmue III.

      But my fangamer survey says I'm getting an art book and that's it? It gives me the option to upgrade to get all the rewards I thought I was getting and pay more, but aren't included in my survey...

      Was I wrong in thinking the rewards should work like this? As they have with every other game I've backed which feeds back through multiple tiers.

    42. Missing avatar

      Esteban Gunn on

      Just got my survey and followed through. Looks like I'm in and awaiting my PS4 physical copy.

      Good luck to everyone that needs to get things sorted out. Hopefully it's not too painful.

    43. Bule on

      Calvin Ames,

      Yes, you are waiting on another email - you get a separate email for each time you backed the game.

    44. Yorith on

      @Casey Fedorowicz This from the Survey Support and Survey Resender:


      Please enter the email address that was associated with your order into the Survey Resender field above. If you had used an email address that you no longer have access to, please email for assistance."

    45. Casey Fedorowicz on

      I need help, the email that the survey has been sent to is no longer in use, and upon requesting the survey to the new email it claims I am not a backer. Is there an email support line I can contact to get this sorted out?

    46. Missing avatar

      Calvin Ames on

      How is the backer amount calculated? Mine is completely off being at $5.

      I backed $5 through kickstarter campaign, then later backed $250 (+$20 shipping) through the slacker backer once I had money.

      Am I waiting on another email survey for the slacker account?

    47. Missing avatar

      Ian Davies on

      If we upgrade to the physical copy of the PC game, do we still get a Steam code for the digital copy? Although I would like the physical copy, I would like it to live in my Steam library.

    48. Missing avatar

      Matthew Vanthaneeyakul on

      TCProd, I agree that numerous things can happen that would prevent Steam access. That is a true statement. I also feel that most events that would lead to such a situation are unlikely, especially in the near future.

      There are of course simple things that could easily happen today such as your internet service going out which would prevent you from connecting to Steam's servers to download the game. This outage would hopefully only be temporary but it would be no fault of Steam.

      Even if you were playing on a PS4, lack of internet connectivity would also prevent you from downloading any new patches. If one was to keep the PS4 disc for, say, another 15 years before deciding to start playing, then one could also argue that Sony's servers could no longer exist by that point and you would be unable to download the hypothetical day-one patch to a game-breaking bug. Albeit an extreme example, this is also another consequence of "the times" and is a very real possibility, even if the game is 100% yours.

      There are more drastic things as well such as the collapse of capitalism or war as you have mentioned. I think should such a circumstance occur, then not being able to play a video game would be the least of one's concerns.

      I respect your right to refuse the Steam version. It is also unlikely that a non-Steam/DRM PC version will be available in the immediate future, at least based on what we're seeing from these surveys. Assuming this, if your only gaming platform is PC then by refusing the Steam version you forfeit the opportunity to play this game in the near term. So are you prepared to deprive yourself of this game for your morals?

    49. Missing avatar

      Bryan Berman on

      Andreas Hermes, where exactly does it say that? Is it only immediately after you finish the survey the first time? I'm not sure how I missed that, but I can't find it anywhere now. Not in my confirmation email, not if I redo the survey, nothing.

      I really wish that either Ys Net or Fangamer would just make it clear that we can change our address before the rewards ship. As it stands, the Fangamer survey support page seems to indicate the exact opposite.

    50. Char Lli on

      Whau! How nice to see this video and the option of this survey for all backers. I'm waiting for my survey to arrive ... I do not have an account in Fangamer, does the survey come to me the same? I only have a Kickstarted account.
      Waiting for more team news!