X Suit Shipping Continues!
Hello X Backers,
We want to take this opportunity to thank each and everyone of our valuable backers for your patience in bringing the X Suit to life! As you have surely noticed, we started shipping a few weeks ago and we are still troubleshooting every day ....first it was production and now with our 3PL fulfilment warehouse. It’s been a steep learning curve and we still are not over the hump but closer than ever. While we are quick to blame our 3PL warehouse, the reality is many of our dear backers have left out key info in surveys causing setbacks on a daily basis.
We’ve successfully shipped out yet another batch today and will follow with tracking numbers by email. We are aiming to ship ALL balance orders out over the next 2 weeks and urge you to please reply to follow up emails requesting missing info if you are part of this contingent. The good news is those who have received their suits are raving and already placing repeat orders so rest assured, we will not disappoint!
Some have had some sizing issues which we are doing all to resolve and avoid having to deal with exchanges. Our exchange process will begin next week.
We’ve received some comments regarding issue with the suit size sent and original selection. After checking back we’ve confirmed that in fact no wrong sizes were sent to any backers and that all our shipment are as per what every backer chooses and confirm. For any size changes which we recommend to our backers, these are all recommendation based on measurement provided by our backers if accurately provided.
NOTE FOR EXCHANGES: ALL HANG-TAGS MUST BE KEPT ON THE GARMENT AND ORIGINAL PACKAGING UNDAMAGED FOR US TO PROCESS YOUR EXCHANGE. POCKETS AND VENT STITCH MUST NOT BE OPENED.
X Pant pockets: As mentioned earlier through many updates, the X Pant SLIM fit has zipper pockets while the STRAIGHT has classic pockets. If you do not wish to have zipper pockets, please choose a STRAIGHT fit.
Pants hemming: Our pant comes in an extra long and unhemmed finishing. This is standard in the suiting industry and the reason being for you to freely hem the pant at whatever height you prefer.
Sewed pockets: The pockets of both the jacket and pant come sewed tight and can be opened by pulling on the thread or using a pair of scissors. For those looking to use these pockets, you can chose to open them. Others wanting to keep the integrity of the suit will leave them close. The choice is up to you.
Pocket count: There are a total of 12 pockets on the entire suit. 2 main pockets on the jacket, 1 zipper pocket on the wearer’s right sided with an additional hidden inside phone pocket, and 3 horizontal pockets on the wearer’s left side. The pant has a 2 pockets at the front, a coin pocket inside and 2 more pockets at the back.
X Stitch at back vent: The X stitch holding the vents in place can also be removed before wear.
Lastly our founder has come up with a walkthrough of the unboxing of the X Suit to get an idea of what you’ll be receiving and address some of the concerns we’ve seen posted on our wall.
Thank you again to each of you for helping us realize our dream and stay tuned for upcoming products coming very soon.