X Suit October Progress Report
Greetings X Backers,
Our team is working around the clock on completing our 1200 X Suit order. Due to our much larger than expected order and the complexity of the fashion industry we have had few minor setbacks.
Sanctions on our dying mill as well as our stringent and lengthy testing measures have added up to a 4 week delay. This is to insure a quality product that is up to our standard is shipped to all our backers. Luckily the X Suit is in full manufacturing and our Quality Control team is supervising every step of the way.
When we first estimated a end of October shipping we did not expect to be producing such a large order and for these setbacks to occur. We appreciate your support and patience during this period of growth for our company.
Here is an updated production schedule:
After some restructuring, please note our customer support team is back online and will be answering all questions and concerns via email at firstname.lastname@example.org
Here is a word from one of our founders:
We’ve been seeing many projects around Kickstarter getting a bad rep due to non-delivery issues and would like to personally assure all our backers that we are NOT one of these campaigns.
Though as we are a start-up and learning much along the process, delays are bound to happen and we are doing all we can to reduce them though can’t guarantee avoiding them.
Due to Kickstarter’s rules and the amount of funds deducted from us from all our partners, we are unable to issue refunds for any order as mentioned clearly on our campaign page. We will however be exchanging sizes if need be.
Thank you all for your support and lookout in your inbox for our final size chart survey and address collection coming tomorrow.
All the best
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