Share this project

Done

Share this project

Done
World’s First Full Stretch Suit; Liquid & Stain Repellent, Wrinkle Resistant, Odor Proof & 12 pockets - The Everyday & Everywhere Suit.
The #1 funded tech-suit on crowdfunding. Now available for express shipping.
The #1 funded tech-suit on crowdfunding. Now available for express shipping.
1,185 backers pledged $362,319 to help bring this project to life.

X Suit October Progress Report

3 likes

Greetings X Backers,

Our team is working around the clock on completing our 1200 X Suit order. Due to our much larger than expected order and the complexity of the fashion industry we have had few minor setbacks.

Sanctions on our dying mill as well as our stringent and lengthy testing measures have added up to a 4 week delay. This is to insure a quality product that is up to our standard is shipped to all our backers.   Luckily the X Suit is in full manufacturing and our Quality Control team is supervising every step of the way.

When we first estimated a end of October shipping we did not expect to be producing such a large order and for these setbacks to occur. We appreciate your support and patience during this period of growth for our company. 

Here is an updated production schedule:

After some restructuring, please note our customer support team is back online and will be answering all questions and concerns via email at support@xsuit.com

Here is a word from one of our founders:

We’ve been seeing many projects around Kickstarter getting a bad rep due to non-delivery issues and would like to personally assure all our backers that we are NOT one of these campaigns.

Though as we are a start-up and learning much along the process, delays are bound to happen and we are doing all we can to reduce them though can’t guarantee avoiding them.

Due to Kickstarter’s rules and the amount of funds deducted from us from all our partners, we are unable to issue refunds for any order as mentioned clearly on our campaign page. We will however be exchanging sizes if need be.

Thank you all for your support and lookout in your inbox for our final size chart survey and address collection coming tomorrow.

All the best

X Team

   

Check out these other great campaigns that are helping us reach our goals along our Kickstarter journey!

EOZ Air - World's Most Advanced True Wireless Earphones

High Resolution Audio - Bluetooth 5.0 - 52 Hours Playtime - Beautiful Design - Secure Fit - Instant Pairing - USB Type C! CLICK HERE

 

_____________________________________________________________________

The Side Winder by Fuse: Wind your charger with ease

The Side Winder allows you to wind, store, and protect your MacBook Charger in under 6 seconds without ever having to touch your cables! CLICK HERE

 

_____________________________________________________________________

Methven Rua - Power Shower experience using less water  

Methven Rua is the next generation of showering that helps to cut water usage without compromising on the experience! CLICK HERE

 

_____________________________________________________________________ 

Drink&Buddy: Two beverages... one bottle! For best friends   

The world's first hygienic, multi-beverage water bottle that you can share with your pup! CLICK HERE

 

_____________________________________________________________________ 

Mobu | The World's Most Versatile Cable Clip

NO MORE tangled earphones, NO MORE cables slipping off your desk and NO MORE wasted time winding & unwinding cables either! CLICK HERE

 

Michael Au, 頼住龍平, and 1 more person like this update.

Comments

Only backers can post comments. Log In
    1. Jonathan
      Superbacker
      on

      While delays are disappointing they are also understandable and I've come to expect them from my crowdfunding experience. However seeing the beautifully laid out, revised timeline is awesome! I wish other campaigns were that organized. The climate where I live is warm/hot most of the year but should cool down by the time this ships out which will work out great. I'm super excited to try out the X-Suit and see how it compares to the suits I already own.

    2. Dario Calonaci on

      We'll, this update was worth it - and got my hopes and trust back.

      I have no problem waiting more time for your product, as it's really innovative and as a buyer I want it to be the best possible quality - but I have indeed a problem with being left in the complete unknown

      Please improve your communication for the future, thank you

    3. Missing avatar

      Michael Au on

      I appreciate the update and the communication. We as backers all understood (or should have) the risks involved with backing any project. Delays are understandable. Kickstarter isn't a retail store so we can't apply the same expectations as a retail business until you've established your business processes.

      That being said, please continue to improve on your communication. It helps mitigate the concerns and complaints. If you hope to have a thriving business model after the actually launch, transparency and honesty is just as important as quality.

      I may not speak for all the backers but I will say that i appreciate good or bad news much more than a question mark. I have high hopes that the product will be worth the wait and will happily advocate for the quality once it is delivered. I hope to be able to say the same thing about your customer experience moving forward.

      You have 2 months to improve this area of the business. I'm optimistically looking forward to how you continue to respond.

      Respectfully,

      Michael
      X-Suit Believer