NowPresso Care & Compatibility
We are so excited to see many of you receiving your NowPresso rewards and for those of you who have not yet received your NowPresso rewards, please be rest assured we are calling and pushing everyday for the courier to prioritise your shipment.
This has been a challenge being the busiest time of the year and we are limited to couriers that will deliver anything with a lithium battery.
Please note we have been getting a few frequent questions about capsule compatibility, product maintenance, warranty registration and some finer details about how the machine functions. This is why we felt this update is necessary to support your first experience.
For those of you who have yet to receive your NowPresso rewards or need further support, please feel free to contact me on this email address: firstname.lastname@example.org so I can personally follow it up for you.
Below we have re included your Must Do For First Use guide.
Capsule Compatibility: genuine Nespresso® & SealPod Capsule Only
Your NowPresso Portable Espresso Machine has been designed and tested to only work with genuine original Nespresso® Capsules and SealPod reusable stainless steel capsules.
Nespresso® are the pioneers in coffee capsules. We wanted the NowPresso Portable Espresso Machine to work perfectly with a capsule that is simple, consistent, convenient, recyclable, has a range of flavours and is available worldwide, so we made the NowPresso Portable Espresso Machine compatible with all genuine Original Nespresso® Capsules. The internal capsule piercing knives of the NowPresso Portable Espresso Machine are precision engineered to extract the perfect espresso from all genuine Original Nespresso® Capsules so you can enjoy your favourite Nespresso® grind whenever and wherever you are.
When the Kickstarter launch was live (see challenges encountered during development here), we learned that many of you would like the option to be able to use the machine with reusable capsules--to make this possible we redesigned the machine with shorter piercing knives in the capsule chamber so it works with stainless steel reusable SealPod capsules without damaging the piercing knives.
We are aware that there are many capsules on the market that are compatible with a Nespresso® machine but close inspection will reveal that these capsules are made from various hard plastic materials with a multitude of size, length and angles variations.
The NowPresso will not work with so many variations.
Therefore, in the current iteration of the NowPresso, the capsule cavity system has been designed and tested to work perfectly only with genuine original Nespresso® Capsules and stainless steel reusable SealPod Capsules.
Please hold onto your warranty card and, in a forthcoming update, we will notify you with the link to the form where you will be able to register your NowPresso online; the NowPresso website is currently under final development and will be live within a few weeks.
To ensure the longevity of your NowPresso Portable Espresso Machine, please clean after use and protect from falls.
Thank you so much for all your continued support and great feedback! We take it all on board and are truly grateful for your time and care.
We hope you continue having a great week!