Shipping of NowPresso Underway
All the NowPresso stock has been consolidated and is making it’s way to various countries. We believe all our paperwork and certifications are in order to get through various worldwide customs.
The NowPresso Portable Espresso Machines have cleared China and Hong Kong customs.
As stated in our last update the team encountered a more challenging process than expected when dealing with global HS classifications and customs regulations to clear the NowPresso for worldwide shipping to all backers: being a World First Portable Espresso Machine with a lithium battery we had to provide a lot of explanation and extra documentation.
Because of these unforeseen delays we are covering all duties and taxes to make sure that the NowPresso’s arrive to everyone as quick as possible.
We underestimated the delivery time and certifications process.
Please excuse any inconveniences this may cause, we are doing everything we can under our control to get the NowPresso’s to you at this current and final stage of the NowPresso team’s first product launch.
For transparency’s sake, we are sharing the timeline of shipping provided by our freight forwarder.
The above image shows the timeline of the staggered shipping currently underway.
The green sections are the NowPressso’s journey from China with customs processing, and paperwork holdups as the shipment makes it’s way to Hong Kong.
The purple section shows where the shipments have been consolidated by our freight forwarder and have been booked on flights for breakup and the final distribution in the countries and regions named on each purple section.
The “Outbound ROW” mean Rest of World--meaning, all countries/regions not included in any of the other shipping categories.
Why are the shipments staggered?
It is peak shipping season so cargo leaving Hong Kong is not in its normal abundance; we did not plan for this as, we expected we would have shipped by end of October. Thank you for your patience.
You may be contacted by the freight forwarder once your orders are ready for delivery.
The shipping method we are using for many of the orders is known as direct injection.
This is where we consolidate (see images above) shipments and then, once the bulk order arrives at the country or region of distribution, it is broken up and prepared for delivery to each individual address.
Because of this, we are unable to provide tracking numbers at this time.
You are all now one last step closer to receiving the NowPresso! Thank you very much for your understanding and patience. We truly look forward to you receiving all your NowPresso rewards!
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