Frequently Asked Questions
Please insert 20lb when determining shipping costs. This will be the potential maximum weight of the package, however, the pricing for that maximum weight will not be reflect the accurate shipping charge for our backers. Each 20"x20"x20" box is expected to be weigh somewhere between 13 to 20 pounds, depending on any add-ons. This is simply a close estimate of how much the shipping charge may be for your zone/pricing group.
The local zone applies to mail deposited at any post office for delivery to any address within the delivery area of that post office. Check with your local post office for specific details regarding the ZIP Codes that qualify for local zone in your area. The National Zone Charts Matrix does not contain local zone information since local zones are at the 5-Digit ZIP Code level.
1- Non-local zones within a 50 mile radius of the point of origination
2- 51 to 150 mile radius
3 -151 to 300 mile radius
4 -301 to 600 mile radius
5 -601 to 1000 mile radius
6 -1001 to 1400 mile radius
7 -1401 to 1800 mile radius
8 -1801 miles and over
9* -ZIP Codes Assigned For Exceptional Network Circumstances
* Except for Priority Mail and Priority Mail Express mailed TO Zone 9 ZIP Codes, Zone 9 prices will be the same as Zone 8 prices
Priority Mail (Commercial Plus Shipping Rate): http://dbcalc.usps.com/CalculatorSetPage.aspx#Commercial_Plus
Under Parcel, choose "Priority Mail". Please determine your zone and enter "20lb" in the weight box in the link below.
Please check your country price group under "Priority Mail International" and search for the commercial plus rate for your shipping cost.
Country Price Group: http://pe.usps.com/text/imm/immpg.htm
Priority Mail International (Commercial Plus Rate): http://pe.usps.com/text/dmm300/Notice123.htm#1326837
Please keep in mind that DUTIES AND TAXES will not be included in the shipping amount. You are responsible for your own duties and taxes according to your countries customs codes.Last updated:
Genesis is compatible with any open source softwares such as Repetier, MatterControl, and Octoprint or any other softwares that can communicate with Arduino-based controllers. We recommend MatterControl Host and Repetier for their easy-use interface!
Software Supported 3D File Types: obj, .stl
Mac OS X Compatibility: 10.6 and above
Windows Compatibility: 7 and above
Linux Compatibility: YesLast updated:
With proper cooling and different adherence techniques, and platforms, we found that a heated bed is not necessary when printing in PLA/ABS. The Genesis 3D printers incorporates a removable type of polycarbonate print platform that allows for easy print adherence and removal.
For those who would like to have a heated bed, we offer Genesis 3D printers that come with this option or our users can purchase this upgrade at anytime. Our modular design allows for customizations and adding upgrades extremely easy so that everyone has the printer that can fulfill their needs.Last updated:
Power requirement: 100 to 240 VAC, 50/60 Hz
We will supply a power supply adapter that will sufficient amperage for your Genesis 3D printerLast updated:
The Genesis 3D printers without cooling upgrade supports any standard non-proprietary or proprietary 1.75mm filament such as PLA, ABS, PVA, HIPS, and conductive ABS.
Any materials with a melting point above 250 degree, such as nylon and polycarbonate, will require additional cooling on the extruders to prevent melted filament jamming above the nozzle.Last updated:
Unfortunately, Kickstarter currently does not allow backers to pledge for more than one reward. In order for us to keep track of the number of rewards per tier and to avoid any confusion, we suggest our backers to kindly create another account and pledge the second reward.
We sincerely apologize for this inconvenience.Last updated:
Our Genesis 3D printers for our Kickstarter campaign will be in BLACK. We will be experimenting with different color options in the next months and begin manufacturing Genesis in various colors for our future batches of printers.Last updated:
We are currently not considering providing free Genesis 3D printers for reviews and sponsorships on personal websites/Youtube channels.Last updated:
X and Y resolution: 12.5 micron
Z resolution: 50 micronLast updated:
X3D Machines guarantees all mechanical and electrical components for 60 days after delivery. If you have received a Genesis with faulty/defective/missing parts, please contact us by submitting a Broken/Missing ticket inside of this 60 day window. The component must be deemed defective by X3D Machines. If a component is found to be defective, X3D Machines will provide a replacement part.
This warranty covers only normal use of the printer. X3D Machines shall not be liable under this warranty if any damage or defect results from (i) misuse, abuse, neglect, improper shipping or installation; (ii) disasters such as fire, flood, lightning or improper electric current; or (iii) damages incurred through irresponsible or other non-recommended practices.
All shipping fees both to and from X3D Machines during the 60 day period must be paid by the original purchaser.
X3D Machines will accept returns within 15 days of the date of delivery. After obtaining an RMA (Return Merchandise Authorization) from X3D Machines, you may return your item(s) for any reason within these 15 days. After this 15 day period, your purchase is final and no returns will be accepted. X3D Machines charges a restocking fee of 10% of the purchase price (price of the product, excluding tax and shipping), and in addition the buyer must pay all shipping charges (shipping charges on the initial purchase is not refundable).
The 10% restocking fee goes to the cost of us verifying, disassembling, repackaging, handling and re-testing components. X3D Machines has the sole discretion to determine whether or not a returned product is eligible for refund.
We will be providing detailed warranty and return instructions on our website soon after the end of the campaign.Last updated:
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