Frequently Asked Questions
We'll be reaching out to all our backers after the campaign ends to collect your size, color and style choice in a survey.Last updated:
For now, the only way to order is right here on Kickstarter! If you back our project now, you’ll save a bunch over the future retail prices. Here is how it works:
1. You have to pledge for a reward you want. You will not be charged until the campaign ends.
2. To pledge for a reward click the "Back this project" button on the right side of the project page.
3. Select the reward you want in return for your pledge. Select the country you want it shipped to and finish the pledge. That’s it!
4. Once the campaign has ended will send you a survey for your size, color, and style choices.
5. In September, we’ll ship your clothes to you.Last updated:
We'll be reaching out to all our backers after the campaign ends to collect shipping address in a survey.Last updated:
For both domestic and international orders, we'll be shipping your package out of our warehouse in Los Angeles via USPS. These packages will have tracking information that will work within the US. You’ll get your tracking number emailed to you when we ship out your order.Last updated:
Any order shipped to a destination outside of the United States may be subject to import taxes or duties. As the recipient, you are the importer and must comply with all applicable laws and regulations.
Exact import taxes and duties vary, depending on the destination country.
We only charge the merchandise and shipping charges to your credit card. Import taxes and duties are collected by the international carrier upon delivery.
Note that we cannot alter the value of your rewards on customs declarations - the value will be declared as the total value of the items contained in the shipment.Last updated:
Yep! You can machine everything, but wash cold and use the gentle cycle. Do not dry clean. Air dry only- do not tumble dry.Last updated:
Our Eudae fabric will not shrink during wash. The fabric is durable and your clothes will always retain their shape. However, always wash your Eudae clothes with cold water on the gentle cycle, and allow them to air dry. The heat from tumble drying deteriorates all fabrics over time (and wastes energy).Last updated:
As much as we would love to give all our backers their shirts/shorts/leggings/hoodies now, this is just not possible. We will start shipping them to you in October.Last updated:
This would be awesome, but we don’t offer customer tailored clothing at this time. You can always take your Eudae clothes to a quality local tailor, and have them make some alterations for you.Last updated:
No problem! We made thorough size charts to help you find the right fit. Check out our “How Does This Fit?” section on our project page. It will help you understand our sizing and cut before you make your pledge.
Still unsure? We highly recommend comparing the specs listed in the chart to a similar garment that fits you well. If you still have any doubts, we're more than happy to help you figure out your size. Just email us at firstname.lastname@example.orgLast updated:
The quality of our garments is a reflection of the expertise and care of the people who sew them. We’re fortunate to work with the best craftspeople, which is why we can stand behind our products. We guarantee our work. If you ever find your clothes to be defective, we are happy to repair or replace at no cost to you.Last updated:
If something doesn’t fit you, or you don’t like it for any reason, we’ll offer you an exchange or refund. Please contact us within 30 days of receiving your order, and please do not wash or wear the garment. Wearing means anything beyond trying something on.
We'll do our best to fulfill your exchange request. There's a chance that we won't be able to offer you the size, style, or color you want in an exchange since this project is crowdfunded and we won't be holding much extra inventory beyond what is pre-ordered during the campaign.
If you need an exchange, we’ll cover shipping both ways within the US. If you're making a return, we'll refund you minus the shipping cost you paid. We'll cover the return shipping and email you a return label.
If you are outside the US, we ask that you cover the cost of shipping back to us for all returns. Unfortunately, we cannot offer exchanges on international orders.
For all return and exchange inquiries, please email us at email@example.comLast updated:
If you pledge for any reward level that includes a short sleeve tee, you can just add $20 to any package to upgrade. You'll make the selection after the campaign ends.Last updated:
Don't see the answer to your question? Ask the project creator directly.Ask a question