Funded! This project was successfully funded on December 7, 2011.

Update #14

We are shipping Windowfarms!

That’s right, folks, the rumors are true. Your Windowfarms are shipping. 

When the dust settles we have more to share about what it took to get here. This has been a hard-won battle; fraught with many challenges that we weren't always sure we were going to overcome. Although our entire history as an organization has been built around a commitment to transparency and a policy of "publish early, publish often," it has been a real learning experience for us about what transparency means in the context of crowdfunding a new business and we've had to navigate some gray areas. Not only are our backers watching, but hundreds of other entrepreneurs, as well, who have written to us seeking guidance for their own crowdfunding projects. We have a lot to share, but we are focused on shipping for now. 

We did start shipping slightly ahead of schedule two weeks ago, quietly, in very small batches until we got the first slew of bugs worked out. Now, Windowfarms have made it all the way to Alaska and a Community College in Seattle, Washington is already ready to grow. 

Right now it’s all hands on deck here in Brooklyn. The entire Windowfarms team is running spreadsheet relays, tweaking address fields, and fielding calls with vendors at this crucial moment. We have almost 2000 kits going out, soon to be followed by thousands of baby plants, over the next few weeks. 

Taking a step back for a second, this is epic. Seriously. We just blew our UPS sales representative’s mind with an increase from virtually no packages to hundreds a day. Only massive companies ramp up like this. It’s a beautiful sight to behold and we have YOU to thank, as well as our awesome teammates and a bunch of factory partners who have now become friends.

We are getting lots of emails from individual backers asking for the exact date when their Windowfarm will ship or arrive. We need to set some realistic expectations. We are rolling out domestic shipments first, and then will tackle the international shipments, which are much more complex. Our kitting and fulfillment center, the Mid-Hudson Workshop for the Disabled in Poughkeepsie, NY has been handling the craziness like true Operations champs. We are grateful to have them by our sides. The kits are shipping out a batch at a time every weekday. 

Unfortunately, we don’t have a customer service call center full of those ladies with perfect hair, white teeth, and headsets. Thus, although we love ya, we will not be able to respond to every individual email. Please, sit tight and know that we will take care of you when your turn comes up. When your Windowfarm ships, you will be notified with a UPS tracking number. 

From here on out, everything you need is on the Internet. When your kit arrives, look for a packing slip inside the box -- don’t throw it out! We have printed a personalized web address (the one we emailed to you back in May) that you will need to log onto my.windowfarms.com in order to view your Windowfarms set up instructions and to get started GROWING SOCIALLY with all the other fantastically awesome Windowfarmers popping up around the globe. 

High Fives,
The Windowfarms Crew
Britta, Skyler, Destiny, Antonio, Eric, Pirapha, Beth, Stephen, Rafay, & Pat

Comments

    1. Windowfarms_webcrop.small

      Creator The Windowfarms Project on November 26, 2012

      Attention International & Canadian Kickstarter backers! Please communicate directly with us at support@windwofarms.com for questions about the status of your order. Posting questions about specific orders on various Kickstarter is not an efficient way to communicate with us as it scatters communication in many directions that we have to chase down instead of directly funneling it directly to our customer service queue. If you have already put in a request there, please be patient. We are working through individual conversations with you all and will be in touch, we promise! Many thanks, The Windowfarms Team

    2. Missing_small

      Creator kelsey on November 25, 2012

      Just got my window farms a few days ago.. thanks! Just waiting on plants now..

    3. Missing_small

      Creator Matt Schmid on November 25, 2012

      Please show some love for your backers! An update on international order delays would be much appreciated! Best of luck moving forward.

    4. Missing_small

      Creator Ciaran Lyons on November 23, 2012

      I will super-disappointed if any of these GREENFRIDAYSALE kits ship before the international Kickstarter kits do.

    5. Fb_profile_picture.small

      Creator Muriel Abraham on November 23, 2012

      Yeah, I got that email too, twice... And I am still waiting for my windowfarm, or at least a word to let us know that the shipping has been delayed or that they were waiting for a new batch... in other words, any news is better than no news...

    6. Missing_small

      Creator Skye Chilton on November 22, 2012

      No kidding.

      The sale email wasn't very nice when we've been waiting for so long.

    7. Missing_small

      Creator Judy on November 22, 2012

      Hello,
      I just got an email about a sale on the kits. While I'm glad that this project is going so well, I still haven't got the one I ordered almost a year ago when the kickstarter campaign happened. I also haven't been updated about that since September. Yay for new customers, but what about the ones you already have who are still waiting?

    8. Missing_small

      Creator snowbutterfly on November 22, 2012

      Hi Windowfarms crew,

      I am still really excited to see the two windowfarms that I've ordered very soon. But I have to say it's a little disconcerting that you are now offering a GREENFRIDAYSALE discount when those of us who backed you at full price and shipping have still not received ours almost a year later.

      Please consider offering those who've invested in your success either through expediting the delivery, or perhaps even a discounted product/credit (the same as the new buyers, even at 27%!)

      If there has been difficulty shipping internationally, please let us know with an update as well? Thanks very much.

    9. 25073_413260165188_545090188_5585640_1735539_n.small

      Creator Stephanie Spafford on November 22, 2012

      When are the window farms shipping to Canada?

    10. Missing_small

      Creator Skye Chilton on November 22, 2012

      Second support query attempt with no response yet.

      The wait goes on.

    11. 10pynchon.small

      Creator John H on November 20, 2012

      So, Michael, did you receive your shipment without getting a shipping notification e-mail first? Just curious.

    12. Missing_small

      Creator Michael Ross on November 20, 2012

      Just received my WindowFarm. Like many of you I was questioning whether they had my proper address, or were going to ship to me at all, but I finally paused for a second and reflected: "Did I back WindowFarms or did I buy something from WindowFarms?" I finally decided that I BACKED WindowFarms and that helped me be more patient.

      Britta and crew, I know things must be stressful fulfilling all of your commitments, so I just want to say "Thank you!"

    13. Fb_profile_picture.small

      Creator Dominic Lacroix on November 20, 2012

      Want my widowfarm... in CANADA... SOON!
      Pretty please with a cherry on top!
      Thanks!

    14. Missing_small

      Creator Edwood on November 16, 2012

      We know that each project could some unexpected situation, but that we also know that a lack of communication and visibility of a planing destroy the image of a beautiful project. Please communicate with your backer and update your provisionals actions.

    15. Missing_small

      Creator Cody D on November 15, 2012

      A little news on when Canadian shipments can be expected (even a ball park) would be appreciated.

      Thanks!

    16. Photo_on_8-21-13_at_4.26_pm.small

      Creator Chris @ BiteMyApple on November 14, 2012

      Got my WindowFarm today...

    17. Missing_small

      Creator Robert Grinde on November 14, 2012

      How is International shipping coming along? No news and it is supposedly two months since the windowfarms were shipped... Some updates would be nice.

    18. Windowfarms_webcrop.small

      Creator The Windowfarms Project on November 12, 2012

      Hi Backers,

      If you still need our assistance, please email us at support@windowfarms.com.

      Thanks,
      The Windowfarms Team

    19. 333x333.small

      Creator Richard Zimmer on November 11, 2012

      Please update us....

    20. Cats.small

      Creator Michele Rajput on November 10, 2012

      Have you shipped any Windowfarms to Canada yet?

      I agree with others that an update is in order.

    21. Missing_small

      Creator R P O'CONNOR on November 8, 2012

      Hey,
      What's up?
      Still shipping?
      Or is this my first Kickstarter ripoff?
      Updates would sure help.
      Pat

    22. Square.small

      Creator Andy Bryant on November 3, 2012

      Hi guys. I know you've just had a storm blow through the neighbourhood, but it's been quite a while since the last update.

      Please let us know what's going on.

      Thanks, Andy.

    23. Missing_small

      Creator Rob Youyou on October 31, 2012

      Britta, Skyler, Destiny, Antonio, Eric, Pirapha, Beth, Stephen, Rafay, & Pat:

      Given the number of people (including myself) who have still not received an email with shipping details, perhaps it's time to provide another update. Are there shipping problems, economic problems, production problems, etc? Some/Any news (even bad) is better than no news.

      Thanks.

    24. Missing_small

      Creator Skye Chilton on October 30, 2012

      No reply to my support inquiry =(

    25. Fb_profile_picture.small

      Creator Gregg Brown on October 27, 2012

      where are the windowfarms? last email came out almost 2 months ago...

    26. 254874_1966723922627_1078790314_2225385_1694501_n.small

      Creator Nan on October 22, 2012

      I'm so glad I am not the only one who hasn't received my window farm yet. My lease is up in February, and I may be moving to a new address, do you think you'll ship international orders before the new year?

    27. Fb_profile_picture.small

      Creator Benj FitzPatrick on October 22, 2012

      @William. I just received an email regarding baby plants and I didn't see any way to select different kinds. They listed 4 types, sweet basil, watercress, chives, and a lettuce mix. Within those 4 I also did not see a way to choose how many of each I would like. Perhaps I missed it, but it looks like there's not a whole lot of choice.

    28. Missing_small

      Creator Kristen Doles (deleted) on October 18, 2012

      I'm sure it's a challenge to deal with all of the growing pains of a start up...but I'm starting to feel like I've been had :( Perhaps it's time to hire some knowledgeable gals/guys (perfect hair and teeth color aside) to handle customer inquiries and updates? We bought into the vision, now please deliver on the execution.

    29. Missing_small

      Creator Skye Chilton on October 17, 2012

      It's definitely getting a little ridiculous as I ordered one for an xmas present (knowing it would be a spring present) but now it's looking more like an xmas 2012 gift.

      If you're shipping "hundreds a day" it shouldn't take that long to fulfill ~1500 orders.

    30. Img_2838.small

      Creator Jai Ingersoll-Kundert on October 17, 2012

      I too am disappointed that I have not yet receive my windowfarm and it is now October 17th. It is now 10 months from the time I backed this project.

    31. Fb_profile_picture.small

      Creator Paul Drago on October 16, 2012

      In all honesty, my mind is blown that it is now October 15th and I have not received my order. Estimated delivery was March... I was okay with the push back to august-- but October? We definitely need more feedback from the windowfarm team. What is holding us back?

    32. Fb_profile_picture.small

      Creator Benj FitzPatrick on October 16, 2012

      I just got mine last week (Minneapolis, MN) and I agree that a packing list would have been nice. Having to go to the special url on the paper included in the box to get the packing list and instructions struck me as a bit silly. I hope the rest of you get your window farms soon. Now on to waiting for plants...

    33. Missing_small

      Creator Mark Eggert on October 11, 2012

      I received my shipment today. I think I have everything, but I don't know for sure as there was no packing list in the package. Yes, I received the enclosed order form but this isn't a packing list. There are many items in the box, what am I suppose to have received?

    34. Davidnevin88%20headshot_3.small

      Creator David Nevin on October 11, 2012

      Very disappointed with what was initially an exciting project but has turned into a fiasco. I am glad to hear that at least some people are receiving their farms, but my patience is stretched very thin right now. It has been far too long with out news. Please make an effort to inform us of the situation or please begin to inform me how to get back my pledge. There are many other worthy projects that are seeking funding.

    35. Kris.small

      Creator Kris on October 10, 2012

      I agree! I would rather get my money back at this point. The idea was fantastic a YEAR ago, literally almost a year ago. But now I'm over it and rather get my money back and just call it a day! I hate every few weeks or months remembering, "Oh wait, whatever happened to that thing I ordered?" Then having to remember to keep checking on the updates to see if it will EVER get here. If they already went to Alaska, how far is California on the list?

    36. Fb_profile_picture.small

      Creator Tabitha Borchardt on October 9, 2012

      I had a windowfarm 1.0 and ordered mine the day you announced it to the WF community… then convinced a friend to back the project later. She got hers a couple weeks ago (and lives very near to me, so it can't be that you're doing it by region), and I still haven't received any notice of when it might ship. This month? Next month? Next July? In the meantime, due to your announcement of shipping, I started plants to go in the windowfarm, and they are now past due to be transplanted into the system. What gives guys? I've waited patiently and supportively for almost a year now. We need more diligent updates and transparency from you on where are in fulfillment.

    37. Missing_small

      Creator Edwood on October 5, 2012

      Any news about when the windowfarms will ship to France, too?

    38. Missing_small

      Creator Martin Slota on October 4, 2012

      Any news about when the windowfarms will ship to Europe, too?

    39. Missing_small

      Creator Peter C on October 3, 2012

      You guys are awfully quiet after the shipping announcement ... should we be concerned?

    40. Portrait-of-a-woman.small

      Creator Daisy on October 3, 2012

      I'd also like an update. I'm in New Jersey.

    41. Missing_small

      Creator Daniel on October 2, 2012

      When will my windowfam ship? I am not international and I am still waiting.

    42. Missing_small

      Creator Robert Grinde on September 30, 2012

      When will my windowfarm ship? I selected international shipping to Norway...

    43. Fb_profile_picture.small

      Creator Chris Bell on September 30, 2012

      When will they ship? Its October tomorrow and I've not received anything

    44. 60482_570004105554_51300718_32641181_3375937_n.small

      Creator Cat Peters on September 28, 2012

      Yay!! Got my windowfarm and just got my plants!! Thanks Windowfarms Team! How many liters is the reservoir at the max line?

    45. Fb_profile_picture.small

      Creator Erick on September 23, 2012

      Can it be shipped through USPS instead of UPS? I am not there in the day and well, the closest UPS office is really far away!!!

    46. Missing_small

      Creator Brad Slavin on September 21, 2012

      I have not heard anything on this is there a specific order in which they are getting shipped out?

    47. Missing_small

      Creator Annamarie on September 17, 2012

      I was notified via email that my Windowfarms had been shipped. I was then notified that shipping had been cancelled. I sent an email last week to you guys to try to figure out what happened, but no word. I just want to make sure there was nothing wrong with my payment since I had to pay for shipping post purchase as I'm sure others had to do as well. Also the address that it was shipping to was my old address. I had changed my address on the /thankyoukickstarters link you had posted above but for some reason it doesn't look like that registered.

    48. Windowfarms_webcrop.small

      Creator The Windowfarms Project on September 4, 2012

      As stated in the update above, when your Windowfarm ships, you will be notified via UPS. Plants ship separately & at a later date from your Windowfarm kit. Printed information explaining the plant shipment will be included in your Windowfarms kit.

    49. Missing_small

      Creator Sarah Evans on September 4, 2012

      We travel for work and not always at home for up to five days at a time. The package will be taken in by someone else. How long will the baby plants in live on their own? Should they go in a fridge?

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    For all the staples you can't grow in your Windowfarm, bring them home in this nylon shopping bag featuring the Windowfarms cityscape.

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    Great for restaurants! A custom designed windowfarm similar to new windowfarms with beautiful handmade containers and reservoirs. Windowfarms have been featured at the Whitney Museum and at the 21c Museum/Proof on Main Restaurant in Louisville, KY. Be the first to get a very special system installed at your home or business! The actual required donation for this reward may vary depending on your location; please contact us to discuss before selecting this reward.

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