Share this project

Done

Share this project

Done
Brand New Windowfarms- Vertical Food Gardens's video poster
Play

Grow fresh food in your windows even during the winter without dirt! Hitting $200K goal gets them sustainably produced in the USA! Read more

Brooklyn, NY Food
Share this project
1,577
backers
$257,307
pledged of $50,000 goal
0
seconds to go

Funded!

This project was successfully funded on December 7, 2011.

Grow fresh food in your windows even during the winter without dirt! Hitting $200K goal gets them sustainably produced in the USA!

Brooklyn, NY Food
Share this project

Use this space to cheer the creator along, ask questions, and talk to your fellow backers. Please remember to be respectful and considerate. Thanks!

    1. Creator Cezar Neaga 2 days ago

      I gave 169 USD and still haven't received the reward. still feeling sad about it.

    2. Creator Scott Walsh on February 4

      3 years and 2 months later, Canadian backers still have no rewards.

      Glad we could help you with a successful business, only to be neglected.

      "Shipping to Canada is hard!" Yeah, you've had 3 years to figure it out. Thieves.

    3. Creator Desmond on January 23

      So.... No reply? Still leaving backers in the dark???

    4. Creator Jörg Koch on December 1

      Did anyone in Germany ever receive their Windowfarm?

    5. Creator Desmond on November 30

      Just thought I check back here and realized shipments have started to Canada again. That's great news. To that point, I haven't received any email or update to my windowfarm... Should I be expecting some email or a package in the mail???

    6. Creator Richard Zimmer on November 16

      Anyone still check this out? I've just received my windowfarm after years of waiting! No idea how to set it up, the my.windowfarms.com site is no longer active or hasn't been for the last week or more... I just want to know how to set this item up, or at least make sure I have all the correct pieces before trying to figure it out myself. I have a 1 column tower. Please feel free to email me or hit me on twitter. (richard@bizarrelyneutral.com or @richardzimmer) Thank you in advance.

    7. Creator Erick on November 1

      I finally got mine too. (Hurray!!!) There are some missing parts, but I could build 3 out of 4 columns no problems. I am writing here to check wether other people have some spare parts or missing parts...

      I do miss:
      1 translucent reservoir (bottom one with the min/max window)
      1 Rigid Tube
      1 Flexible Tube
      8 "Black tubes" connectors (to make the "o-rings" shape for the nets)
      1 Pump that fits 4 tubes

      I do have extra:
      2 Grey Rubber tubing connectors (the ones that connect the hooked rigid tubes together on the Base)
      3 Extra handles
      3 Pumps that fit 1 tube each

      If there is anyone who would have/need any of these parts, I'd be more than happy to take them from you/give them to you.

      Thanks,

      Erick

    8. Creator Carsten Rose Lundberg on October 25

      Should of course have been "can't make it happen" ...

    9. Creator Carsten Rose Lundberg on October 25

      So all international backers but for the Canadiens are still being neglected? Come on! How hard can it be to post an update even if it's - sorry we can make it happen. Being left in the dark is just so damn cowardly ...

    10. Creator Matt on October 3

      Susan, Britta emailed all of the Canadian backers and said that she was able to deliver some of them not all of them. Those that she wasn't able to personally deliver were available for pickup for two days at a storage unit in Toronto.
      If you didn't receive the email, I imagine it is too late at this point. Either she didn't have your correct email address or it ended up in your spam folder.

    11. Creator Susan Charlesworth on September 20

      (*nor* have they been in contact...)

    12. Creator Susan Charlesworth on September 20

      I haven't been on this page for a while, and now see that some Canadian windowfarms have been delivered. Mine has not; now have they been in contact with me, despite emails to them. How do you contact the people??

    13. Creator Maria O'Loughnan on September 3

      After hounding Windowfarms on their twitter and facebook page, I'm happy that at least some international backers have received theirs. My friend picked mine up for me so I still have to get it from her. If my car had been operating that week I would have taken some for people further north than me. Anyway, thanks for making the effort to bring the Canadadian backers their windowfarms. I hope you are able to do something for those international backers. I don't expect you to fly all over the world but if you can't deliver them somehow, those people deserve a refund.

    14. Creator Erick Lavoie on September 3

      Also received mine last week, got it working in my lab's window at McGill University in Montreal. Unfortunately I was not there to meet Britta so my roomate got the package. Thanks for following with the promise of delivery even more than 2 years later. This is a great display of integrity and dedication!

    15. Creator Eric Gold on August 27, 2014

      Thank you, thank you, thank you Britta for coming to Canada and delivering the Windowfarms. It's such a relief to have met the Britta Riley I supported all those years back. I am so excited to be able start gardening in my loft.

    16. Creator Jonathan Mason on August 26, 2014

      I also picked up my 4-column window farm this evening. It was nice to meet Britta and get a small demo. After so long I had expected this to be a Kickstarter bust for Canadians but personally transporting and organizing pick-ups shows an incredible level of dedication. Thanks for coming through on your promise Britta! I look forward to getting back into the Windowfarm game again after trying the 2 DIY versions (with some success but nowhere near the nice clean set up the kickstarter version).

    17. Creator Matt on August 26, 2014

      Just got back from picking up my windowfarm as well. Britta was helpful and explained how to set it up. She said i traveled the furthest to get mine. Reggie, I think we may have been there at the same time. I'm glad to say that after 2.5 years, I can close this Kickstarter project and move on and get growing.

    18. Creator Reggie on August 26, 2014

      UPDATE: I went to the storage unit to pick up my Windowfarm. After 2.5 years, I can finally say I have it! Can't wait to start my mini food garden! Britta personally gave me the Windowfarm and showed me how to set everything up. She was really nice to talk to and glad she kept her promise to hand deliver the Windowfarms to Canadian backers.

    19. Creator Matt on August 26, 2014

      Got an email stating my Windowfarm has arrived as well. I'll be going to pick it up this afternoon in Toronto.

    20. Creator Reggie on August 25, 2014

      Got an email today stating my window farm has arrived. Apparently Britta and her mother are hand delivering them to Canadian backers. Unfortunately they are unable to deliver to my address with their allotted time frame so I have to pick up from at storage unit tomorrow at 12. I will update here to see how this goes.

    21. Creator Muriel Abraham on August 24, 2014

      Well, it took 2 and a half years, but mine was delivered yesterday in Montreal. It was on my doorstep (on a Saturday). So I think Britta might be coming through with their promise to hand deliver them to Canada! (That was the last email I got from them, two years ago)

      I had written them off as a a kickstarter loss, and I wasn't mad. If you've never done this before, you wouldn't realize that building the support in one piece would make it impractical to ship them. I've had better experiences since. It's all part of the risks you assume.

    22. Creator Jörg Koch on July 31, 2014

      Never received mine, too. Germany.

    23. Creator William Bullock on July 11, 2014

      A complete ripoff for International purchasers. The most disappointing thing I have done on KS.

    24. Creator Cora Smith on June 21, 2014

      I am going to report them to ripoffreport.com
      Very disappointing!

    25. Creator Diane Piché on March 3, 2014

      Never received mine and no email and no response... Very bad pub for Kikstarter

    26. Creator Ian Marsh on March 2, 2014

      Pave.com, another crowdfunding platform, has selected Britta Riley as a NYC "Rising Star". Stealing from backers and then completely ignoring them sounds professional to me.

      I had to reply on Twitter, and I hope other backers in the same situation will too.

      https://twitter.com/windowfarms

    27. Creator Ian Marsh on January 27, 2014

      Did anyone else know that Windowfarms received venture capital funding in EARLY 2013:

      http://www.brooklynbridge.vc/investments/windowfarms/

      So more money came in after the Kickstarter campaign, and clearly the funds weren't used to ship the rewards to international backers or refund their money. Cute.

    28. Creator Maria O'Loughnan on January 6, 2014

      This company is a disgrace.

    29. Creator Alex on December 18, 2013

      FYI Backers - Please see the following "Accountability on Kickstarter" page
      http://www.kickstarter.com/blog/accountability-on-kickstarter

      Specifically:
      Is a creator **legally** obligated to fulfill the promises of their project?
      Yes. Kickstarter's Terms of Use require creators to fulfill all rewards of their project or refund any backer whose reward they do not or cannot fulfill.

      Kickstarter link to what project creators see & must agree too
      - https://ksr-assets.s3.amazonaws.com/creator-responsibility.png

    30. Creator Cody D on November 22, 2013

      I am a another backer from Canada who has had no contact, no product shipped, and am unable to get my money back.

    31. Creator Floris Mokveld on November 7, 2013

      I'm not getting any response on my emails. I was promised to get my money back as the product could not be delivered. That is not the case. I'm furious about this behavior. Dutch Police can't do anything. 338$ is too small damage….

    32. Creator blackpat on October 6, 2013

      Check their Facebook Page https://www.facebook.com/windowfarms

      Someone wrote the company is somewhat closed.

    33. Creator Maria O'Loughnan on September 28, 2013

      And yet another very angry Canadian backer who is out $300.

    34. Creator Damien Dube on September 19, 2013

      Still waiting for mine in Canada. I have tried to email them a couple of time with no response. Clearly un professional.

    35. Creator STEPHANE CORRIVEAU on September 11, 2013

      I am also still waiting in Canada ... I don't understand the issues ... I bet if I went to their website and purchased a double tower unit I would get that order before the initial order that helped them get off their feet ...

    36. Creator Erick on September 4, 2013

      I also sent an email and got no news from them... :(

    37. Creator Natalia on September 2, 2013

      I keep sending them emails in hope that they will FINALLY get back to me... but in vain... I'll keep sending though... Does anyone have a better idea?

    38. Creator whereisjudi on August 23, 2013

      I am still waiting in Canada for my reward - no one replies.

    39. Creator vignatagliata on August 20, 2013

      I'm waiting my reward here in Spain and I have the same frustrating experience of useless and unriplied emails to their support page. Should we take into consideration a class action against Windowfarms?

    40. Creator Natalia on August 14, 2013

      I'm also waiting for the product in Cyprus and I'm receiving no reply to my messages... I just tried messaging them via facebook, too, but now I'm reading that others have tried that before to no avail. This is just disrespectful and bad business conduct.

    41. Creator Taehee Kwon on August 8, 2013

      I've sent a few emails to support@windowfarms.com.. no reply.
      I ordered mine in Dec.2011, no communication nothing since the Project Update #15: Final Update received in Dec. 2012.. I live in Canada, am I ever going to see my windowfarm?

    42. Creator Matt on July 31, 2013

      Anyone else still waiting on a refund?
      Anyone else emailed support@windowfarms.com and not heard back?
      Anyone else sick of this company that should be giving us our money back?

    43. Creator Krešimir Lastrić on July 26, 2013

      "I am working as fast and as hard as I can to fulfill these rewards." What a joke...

    44. Creator Konstanze Gebauer on July 23, 2013

      well, me and my sister ordered a kit each to Australia, got nothing so far. I tried email, forms on their websites, facebook and twitter, but received no answers ever. So, dear Windowfarms project, at least now you are aware of the Canadians waiting for their kits, please also remember the other international backers! We paid for international shipping, I can't see the problem as you seem to be able to produce and ship things to the US!

    45. Creator shatext on July 19, 2013

      Here is the text of a written statement submitted by Britta to the Canadian Broadcasting Corporation earlier this week. I will let you all do your own analysis of the text: I am fairly certain you will have a lot to say, especially given that this is the first contact we've had from the Windowfarms project in many, many months, and it wasn't even to us directly!

      "Justin from Kickstarter contacted me on your behalf.

      He said you are working a piece on Kickstarter manufacturing projects and that you "have talked with more than a dozen backers who feel they've been defrauded [by me]."

      I am very very sad to hear that. I'm guessing that these are some of the 153 Canadian backers whose Windowfarms I am still working as fast as I can to deliver.

      I am so grateful to every one of my backers for seeing my vision with me. They came on board for a wild ride. Our shared vision was to start a manufacturing business that would support essentially a distributed global community garden. enable us to grow food in our own homes and bring healthy, sustainable practices to indoor gardening while learning from one another's experience in an online community.

      This project has been at once one of the most fulfilling in my life and by far the most challenging.

      I could not be any more aware or concerned about fulfilling my Canadian backers orders as quickly as possible. We already made good on the vast majority of our 1577 backers' rewards but these remaining folks' orders keep me up at night. Canadians have always been some of the most passionate folks in the Windowfarms open community that I started this business to support. (You can see a bit more about this in this video:http://www.ted.com/talks/britta_riley_a_garden_in_my_apartment.html
      .)

      I am working as fast and as hard as I can to fulfill these rewards.

      It has been incredibly fulfilling to see my dream of microfarming in cities year-round spread to thousands of families across the United States.

      However, I won't be satisfied until all of Windowfarms' international backers have gotten to grow their own crops as well. The backers in Canada will hear from me soon. I'm working on a specific new tool that will let me handle each of their cases efficiently. They will definitely be the first people in Canada to receive Windowfarms.

      Shortly after that, I hope to bring Windowfarms to many more families in Canada who may have missed the opportunity to book theirs what turned out to be so far in advance.

      Again, I have only deep thanks for every backer who joined me on this ride through the many new frontiers in urban farming, social enterprise, and entrepreneurship, and perhaps even something that will turn out to be a new twist on capitalism.

      I hope this helps."

    46. Creator shatext on June 30, 2013

      Happy Canada Day to all my fellow Canadian Windowfarms backers who still have not received their refund cheques!

    47. Creator shatext on June 22, 2013

      Just a little reminder for Britta and the team, from whom I've also requested refunds and provided deadlines which have gone unmet: DIRECT from the mouth of KICKSTARTER:

      "Is a creator legally obligated to fulfill the promises of their project?

      Yes. Kickstarter's Terms of Use require creators to fulfill all rewards of their project or refund any backer whose reward they do not or cannot fulfill. (This is what creators see before they launch.) We crafted these terms to create a legal requirement for creators to follow through on their projects, and to give backers a recourse if they don't. We hope that backers will consider using this provision only in cases where they feel that a creator has not made a good faith effort to complete the project and fulfill."

    48. Creator Floris Mokveld on June 17, 2013

      Totally agree with Matt. I'm living in the Netherlands and despite written promises on refunds no reaction at all on emails since January. I didn't think about going to the credit card company. Good suggestion! In the meantime I did go to the Dutch Police and started a legal case due to this unacceptable treatment.

    49. Creator Matt on June 16, 2013

      Elizabeth, those of us outside the US were scammed it seems. Unfortunate because I pledged for this product because I really liked the idea. Unfortunately it is beyond the time period to request a refund through Amazon, but I'm going to file a claim with my credit card company. I suggest that anyone that hasn't received it at this point do the same.
      Windowfarms team, you've taken our money and given us no other choice. You said you'd process refunds but have been silent.

Show older comments