Frequently Asked Questions
Starting July 2017:
- New Zealand
Starting September 2017:
- European Union
- Rest of the WorldLast updated:
- When we are ready to fulfill, you will receive an email to download the Wiivv App (for iOS or Android) and instructions on what to do next.
- The app will guide you through the process of customizing your Custom Fit Sandals and completing our 5 minute measurement process which involves taking 5 photos of your bare feet. You’ll then submit your order and the rest is in our hands! Our technology will take the photos you submitted, digitally map each foot at over 200 data points and convert them into a 3D-printed arch support. We will assemble your sandals with your custom arch and strap placement and deliver to your door.Last updated:
Air travel must orignate from within North America.Last updated:
We plan to ship our first sandals in July/August 2017.
International (non-Canada/US): We will send in monthly batches based on tier and country thereafter.Last updated:
Yes -- see country specific shipping costs at check out or on the page.Last updated:
We determine your sandal footbed size based on the measurements you submit in our app. Below are the size ranges we support.
US: 7 - 14
EU: 39 - 48
UK: 6 - 13
AUS: 6.5 - 13.5
WOMEN'S (Min - Max)
US: 5 - 12
EU: 36 - 43
UK: 3 - 10
AUS: 3.5 - 10.5Last updated:
Absolutely. The straps are interchangeable so you can personalize your look for any occasion. You can buy as many straps as you’d like for an additional cost.
Post-Kickstarter campaign we will offer many opportunities to purchase additional straps a-la-cart. Stay tuned!Last updated:
This has not finalized yet as they will vary by material, the mid-range is expected to be $12-$20.Last updated:
- The sides of the straps snap out with a little tug. If you would like to loosen/tighten one or both sides you can simply tug, reposition and snap back into your desired position.
- You will receive a little tool that makes snapping the toe thong out. There will be instructions in your packaging. You can also use this tool to position and secure the toe thong of your replacement strap.Last updated:
People with flat feet
- Wiivv Custom Fit Sandals are custom fit to each foot, even the flattest feet. Our technology understands your arch height and will ensure you have the arch support you need to maximize your comfort.
- We have created a “biomechanics filter” that optimizes the support level required for someone with flat arches. We still customize the shape of the arch to key anatomical structures on the foot but the support level generated is slightly higher compared with higher arches. We built this feature based on comfort and customer feedback.
Will the Sandals be good for someone with plantar fasciitis or other foot ailments?
- Wiivv Custom Fit Sandals are built with the same technology used for our Custom Fit Insoles. Our insoles are designed to relieve common lower body and foot ailments like plantar fasciitis, joint discomfort, lower body pain and general foot fatigue
People with really high arches
Yes, see above
Not likely for little kids. Please see size chart above.Last updated:
Yes. Wiivv Custom Fit Sandals are built with the same technology used to make our Custom Fit Insoles. Our insoles are designed to relieve common lower body and foot ailments like plantar fasciitis, joint discomfort, lower body pain and general foot fatigue.Last updated:
Our sandals are designed to fit the majority of foot sizes. Our app will take measurements to determine the optimal footbed for you. In the rare case that we cannot accommodate your foot size, we'll issue a full refund.Last updated:
Unfortunately the men's straps don't fit into the women's footbed and vice versa. So you would need to either go with men's footbed and straps or women's footbed and straps.
The main difference between the gender styles is that the men's version has a wider footbed and 1" wide straps (instead of 0.5" straps on the women's).
You can definitely just opt for the opposite gender's sandal if you prefer the overall look of the footbed and straps. Our arch technology, 3D printing, adjustable strap, and adjustable toe thong will still provide an excellent fit.Last updated:
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