Share this project

Done

Share this project

Done
Golem Arcana combines miniatures with mobile technology to deliver a tabletop game that's easy to learn and fast to play.
Golem Arcana combines miniatures with mobile technology to deliver a tabletop game that's easy to learn and fast to play.
2,194 backers pledged $518,538 to help bring this project to life.

Stuck Between a Rock and a Hard Place in the US

11 likes

As many of you know, we use Amazon’s fulfillment centers to ship backer rewards within the US. When Wave 1 went out last August, we experienced a relatively fast turn-around from when an order was submitted to boxes leaving warehouses.

Unfortunately, that has not been the case with the Wave 2 rewards. It’s been over 2 weeks since submitting the initial orders and almost all those shipments show they are still in “planning”. We contacted Amazon Support who told us they are aware of the problem and that they are working to fix it. Below is their response in full:

Our fulfillment centers are experiencing temporary delays. We recognize that many sellers are concerned about these delays, which come at a critical time in the holiday selling period. We share your sense of urgency and are actively working to reduce these delays so that your items are available for to customers as quickly as possible. No action is necessary on your part to expedite receiving of your shipments.

Please do not worry,there is no issue with your account. We are currently experiencing a backlog with all the orders, it is a known situation so please note that your account will not be affected for it.

We are committed to ensuring your products are received and made available to customers quickly, and we are working to resolve these delays as soon as we can. We apologize for this disruption to your business.

Exploring Options

In an effort to get these Golems into your hands despite this issue, we looked into a number of shipping alternatives but they have turned out to be either cost-prohibitive or unavailable at this late date so close to the holidays. Unfortunately, our only viable option is to wait for Amazon to process the orders.

What to Expect

Just as with Wave 1, Amazon very often ships rewards (large and small) from multiple different warehouses. Over the past week, I’ve started to see a couple dozen >partial< shipments dribbling out the door. So if you get just one box and nothing else right away -- DON’T WORRY. Your entire bundle of rewards was submitted at the same time, but Amazon may not ship them all in the same box, and with the delays we’re experiencing, there may be a longer wait between boxes.

HBS will be closed all next week for Thanksgiving but I will be staying on top of this situation. Read the COMMENTS thread here on Kickstarter.com for any future news / updates. Hopefully, the wheels at Amazon will begin turning again shortly and Golems will start arriving on your doorstep.

Promo Relics and Valkali Cards

Two last things that I didn't mention in the previous update.

If you've been following our Comments thread and Updates, you know that we printed 5 promotional relics that our Emissaries have been giving out at Demos Events and Conventions. When we manufactured Wave 2, we also printed a new batch of these Relics to be sent to Backers, so you'd have a copy without having to hunt them down at events or eBay.

Because it's not easy for Amazon to process such small items, we've opted to mail you these cards through the postal service. So even if you already got all your rewards from Wave 1, you'll still be receiving a little something from us for the Holidays.

And if you are receiving a Valkali Colossus in Wave 2, this packet will also include all of the Valkali's Golem cards and Relics. When we manufactured her, we hadn't finished the design yet so we couldn't print the cards. So we wrapped up the Kickstarter boxes of the Valkali without the cards and printed them at a later date.

Okay, I think that’s it for now. As always, we are incredibly grateful for your continued patience and all of your support. 

Wishing you a Happy Thanksgiving.

Brian Poel

p.s. for those outside of the U.S
 - European rewards have started shipping already
 - Canada is still in a planning / packing stage, but the goods are in Ontario and being organized
 - Australia / Oceana is also in a planning stage and we hope to get things moving there soon

Capt. Dan, edriddle, and 9 more people like this update.

Comments

Only backers can post comments. Log In
    1. J.R. Riedel on November 24, 2014

      Thanks for the update. I look forward to the surprise promo cards.

      Enjoy your time off!

    2. M Melanie Chevalier on November 23, 2014

      Thanks so much for the update. We already got our wave two shipment. So we had no idea you were experiencing issues. Happy to see the transparency. I will be more than happy to fund any new venture based on this experience. :)

    3. Dr. Brian Moore on November 22, 2014

      Two Amazon warehouse grunts I know are working 12 hour shifts 7 days a week from now through the holidays. They are busy so I am not surprised by the delay and understand you are doing everything you can to help.

    4. Missing avatar

      Greg Morse on November 21, 2014

      Thanks Brian. Kudos for the transparency. I think we all are so used to the dependability of Amazon that the delay is twice as shocking.

    5. Brent Disbrow on November 21, 2014

      Good update, thanks Brian!

    6. RC on November 21, 2014

      P.S., you forgot to mention the new Lore! http://golemarcana.com/a-trail-of-riddles/ ^_^

    7. RC on November 21, 2014

      Happy Thanksgiving Brian, everyone at HBS, and my fellow backers!

      And thanks for the shipping update, despite the problems, you guys ROCK at keeping us informed! ^_^

    8. Harebrained Schemes LLC 4-time creator on November 21, 2014

      Hi daskindt,

      Relics and Valkali cards are going out now from our offices. Everyone whose orders are either shipping or pending from Amazon will have Valkali cards in the mail before the end of today. The rest will go out early December when we get back in the offices!

    9. daskindt on November 21, 2014

      Thanks for the update, Brian. Nice to know where things stand at present.

      What is the expected timeline for the mailed Relics and Valkali cards? Have they all been sent, or is that an ongoing process? I'm seeing some people reporting having received the mailed items earlier this week and wondering if/when we should start to be concerned if they haven't arrived.

    10. Paul Howie on November 21, 2014

      Got the rest of my Lancer today in the UK. Lovely stuff. I unpacked everything in a frenzy, but I'm pretty sure that the Valkali cards came in the (retail) packaging.

      Speaking of which, I'm quite taken with the separate heads for the Valkali - nice to be able to mix it up, but I'm not clear on what to do with the plastic fire pieces. Are they to glue onto the hands?

    11. Joshua R on November 21, 2014

      Thanks for the update, Brian - very frustrating on Amazon's part, but what can you do? Not much. At least we know they're not squandering logistical resources on a proofreader. *snicker*
      I got the pack of cards a couple days ago - was really confused for a little while, but decided it was something of that nature. I LOVE the different abilities of the Valkali faces - that's going to be a lot of fun to play and I'm looking forward to seeing how to build her in the newly revised army builder.
      (Just in case backers who don't have other channels of GA news haven't seen it - a good bit of news on upcoming improvements appeared yesterday: http://comicbastards.com/golem-arcana-news-update-living-worlds-expansion-sets-and-app-update/ )

    12. Nathan Lewis on November 21, 2014

      What are you gonna do? It's weather. Thanks for the update!!