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Turn-based tactical 'Mech combat set in the classic 3025 era of the BattleTech Universe. From the creators of the Shadowrun Series!
Missed the Kickstarter? Become a Late Reinforcement Backer at battletechgame.com
Missed the Kickstarter? Become a Late Reinforcement Backer at battletechgame.com
41,733 backers pledged $2,785,537 to help bring this project to life.

BATTLETECH Heraldry Set and Jacket Update

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Hey Backers, this is Brian again, Ops Director here at HBS. I have a quick update for Backers at the Noble House pledge level ($125) and up who will be receiving the Heraldry Set or Flight Jacket rewards.

TLDR:

  • Heraldry Sets started shipping yesterday!
  • Jacket + Heraldry Set will start shipping the first or second week of August
  • International Backers: we don’t need to collect any extra shipping fees

SHIPPING - HERALDRY SETS

Our fulfillment warehouse just started shipping Heraldry Sets on Thursday, 7/21. We’re starting with the U.S. addresses as they are the fastest to prep and process, then we’ll move on to the international backers. When your package leaves the warehouse, you will receive an email notification. (It could be in your Spam folder.)

Please be patient -- with over 5500 packages to ship, it will take a few weeks to get them all out the door and how long it takes for your specific package to arrive will largely depend on where you are in the world. 

SHIPPING -- JACKETS + HERALDRY SETS 

After the Heraldry Sets are shipped, we’ll start shipping the Jacket + Heraldry Set packages. We were forced to send them second because the Jackets were stuck in customs for the past two weeks. Grrrrrr.

I can confirm that the jackets have finally cleared customs today and will soon be on their way to the fulfillment warehouse in Austin. It will take about a couple weeks to process and prep for shipping, so we expect that Jackets + Heraldry Sets will begin shipping in the first or second week of August.

If, like me, you're curious about logistics: when a shipping container has boxes from multiple companies, if just ONE of those companies has a customs problems, it can hold up the entire container (hint: it wasn’t us). So... if I find out whose paperwork has been hosing us, I'm gonna fire an LRM in their direction!

INTERNATIONAL BACKERS

Some good news for Backers outside the US: we won’t need to collect any additional shipping fees from you, beyond what you’ve already paid during the Kickstarter or through BackerKit.

I’m also pleased to say that we have been able arrange upgraded tracking for a number of countries. If you live in Canada, Australia, Germany, Great Britain, Japan, South Korea, Mexico, or New Zealand, then the shipping notification email will contain a tracking number that should give you pretty good status updates door-to-door.
If you live in a country not listed above, you’ll still receive an email when your package leaves the warehouse but it might not contain a tracking number, and if it does, that tracking may only be accurate up to the point that a shipment is handed off to your local postal service.

DEALING WITH CUSTOMS

Our international shipments include paperwork that your country’s customs agent or postal service will need to properly process the shipment. Yes, for some of you, this may involve paying taxes to collect your package, based on the (very modest) declared value in the paperwork.

From our previous experience with other Kickstarters, if the person you're talking to is saying that the customs statement wasn’t provided… well first, it’s just not true, because it would not have been allowed to leave the US without that paperwork. More likely, they either don’t believe the value given on the documents, or they are looking for a receipt for your Kickstarter pledge. (Or they’re just being difficult because they enjoy abusing their position of power… sorry that you have to deal with that.)

If they don’t understand how Kickstarters work and why your receipt is so much different than the contents of the package, contact us through our web site. We have a PDF we can provide you that might help clear things up.

THANK-YOU FOR YOUR SUPPORT

We’re really pleased with how all these rewards have turned out and can’t wait for you to have them in hand!
RC, Jon Jones, and 23 more people like this update.

Comments

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    1. Sean Padman Israfil McMenamin on September 26, 2016

      Hey guys. Just wanna check if there are any issues regarding international shipping for the jacket and herladry set, as it's somewhat past the time frame we were given, and according to the tracker it's still in the warehouse. Is everything okay?

    2. Jito463 - WoOS, LofUT on August 24, 2016

      Err, not the post on the forums, I meant this update, heh.

    3. Jito463 - WoOS, LofUT on August 24, 2016

      I just decided to check on the status of this project, when I stumbled across the post on the forums, stating the packages would start going out 7/21. I was starting to get nervous, that maybe I'd missed the package (and someone had swiped it, for example), but I see now that I'm likely still in the queue to have my swag shipped. Looking forward to that shipping e-mail, too.

    4. Missing avatar

      Leslie Rostad on August 24, 2016

      I'll be waiting to see the shipping email in my inbox!

    5. Missing avatar

      Charles on August 24, 2016

      I am patiently awaiting the arrival of my Jacket, I just hope it gets here before the first cold day / snow fall here in MN!!

    6. Caleb Brant on August 10, 2016

      Sweet! Thanks Brian!

    7. Harebrained Schemes LLC 4-time creator on August 9, 2016

      @Caleb -- the Jacket+Heraldry are only JUST starting to go out (some started today) -- but seriously, it will take a couple of weeks before ALL packages go out. So please don't freak out if you don't get an email this week. And yes, you will get a mail when your specific packaged departs and the email will have tracking information.
      -- Brian

    8. Caleb Brant on August 9, 2016

      For those receiving jackets + heraldry sets, how long should we wait before being concerned that they haven't arrived yet? Are you sending out tracking info when they ship?

      Thanks!

    9. Missing avatar

      Matthew Carter on August 8, 2016

      Thank you very much for the updates. I was able to scrounge enough to buy both my closest friend and I the Jacket and heraldry sets. He is not doing well and I know that this will brighten his day, knowing that they will be here soon.

      He played in the pods and I started with Mechwarrior 2 on PC and Playstation.

      Again, thank you for the updates, it means more than you know.

      Citizen of the Federated Suns

    10. Donna Bevan Herren on August 4, 2016

      By Freedom's Sword! Got my Davion set.

    11. Missing avatar

      James VanderHaeghe on August 3, 2016

      Honour the Dragon! Got my things!

    12. DawnEndix on August 3, 2016

      House Kurita heraldy set received.
      Started to worship the Dragon!

    13. Missing avatar

      Joseph A Scioscia III
      Superbacker
      on August 3, 2016

      Got my heraldry set, they look fantastic!

    14. Alexander L on August 2, 2016

      Thanks for confirming that for me James

    15. Missing avatar

      James Buckett on August 2, 2016

      Alexander, I did not receive this update via email and came here specifically to check on the jacket status. I was hoping I could wear mine at Gen Con and I now see that's not going to happen.

    16. Alexander L on August 2, 2016

      Did anyone else NOT receive this update via email?

    17. Missing avatar

      Kahl on July 29, 2016

      Got my battletech banner hanging up and looking pretty, Thanks HBS! Can't wait for the game!

    18. Harebrained Schemes LLC 4-time creator on July 28, 2016

      @selina -- log into BackerKit, you'll find all sorts of digital rewards there.
      -- Brian

    19. Missing avatar

      Selina727 on July 28, 2016

      Just got my heraldry set! Looks amazing, going to iron it right now!
      But I thought that the digital e-books would be available sooner. Did I miss something?

    20. Harebrained Schemes LLC 4-time creator on July 28, 2016

      @Albert -- thanks for sending us a Message inside Kickstarter here. Check that area for our response -- we've got you covered.

      For anyone else following this thread though, I'd recommend contacting us through our web site here -- it's easier for us to manage our customer-service responses there:
      http://harebrained-schemes.com/contact/

      -- Brian

    21. Albert Cheng on July 28, 2016

      What should I do if my address has changed?

    22. Miriam Halbrooks on July 27, 2016

      Got my heraldry today and it looks AMAZING. Thank you!

    23. Harebrained Schemes LLC 4-time creator on July 27, 2016

      @Chris -- regarding selling more Heraldry Sets, we don't currently have the right to do that.
      -- Brian

    24. Missing avatar

      Chris Cannon on July 27, 2016

      Got my stuff today and it looks awesome. One question: When, or if, can we buy more heraldry sets? Thanks for expanding the Battletech universe.

    25. Harebrained Schemes LLC 4-time creator on July 27, 2016

      @William -- looking at your pledge, you're receiving a Jacket + Heraldry Set, and that reward tier isn't shipping out yet (see most recent Update for details). So the UPS notice isn't from us.
      -- Brian

    26. William Forbes on July 27, 2016

      did you guys send out my stuff, I got a UPS notice, and the address is incorrectly misspelled.

    27. Randal V. on July 26, 2016

      I am with you Aresmech, I should have splurged.

    28. Aresmech on July 26, 2016

      I'm really kicking myself for not backing at the $275 tier right about now. XD

    29. Missing avatar

      Mike on July 24, 2016

      Hearing about issues with taxes on the incoming package makes me glad that you're offering some support to make the process easier. I'm also glad to hear that the container made it past customs! Wohoo.

    30. Harebrained Schemes LLC 4-time creator on July 23, 2016

      @Craig, the paperwork states $10 for a heraldry set and $30 for the jacket. Depending on your county's rules, you may also pay taxes on the shipping, but I'm afraid I can't quote that per customer in advance.
      -- Brian

    31. Craig Thompson on July 23, 2016

      Can I ask what value is being put on the package for customs? I'll probably need to pay VAT on it so I'd like to figure out in advance how much it'll be.

    32. Missing avatar

      Jon Webb on July 23, 2016

      I already have the shipping notification and it should be here by wed! Thanks much! now if I can just get the rest by speeding up the clock... oh yea we can't damn election crap. :P

    33. William Forbes on July 23, 2016

      Can't wait for the game!!!

    34. RC on July 22, 2016

      WOOHOOO!!! ^_^