- Heraldry Sets started shipping yesterday!
- Jacket + Heraldry Set will start shipping the first or second week of August
- International Backers: we don’t need to collect any extra shipping fees
SHIPPING - HERALDRY SETS
Our fulfillment warehouse just started shipping Heraldry Sets on Thursday, 7/21. We’re starting with the U.S. addresses as they are the fastest to prep and process, then we’ll move on to the international backers. When your package leaves the warehouse, you will receive an email notification. (It could be in your Spam folder.)
Please be patient -- with over 5500 packages to ship, it will take a few weeks to get them all out the door and how long it takes for your specific package to arrive will largely depend on where you are in the world.
SHIPPING -- JACKETS + HERALDRY SETS
After the Heraldry Sets are shipped, we’ll start shipping the Jacket + Heraldry Set packages. We were forced to send them second because the Jackets were stuck in customs for the past two weeks. Grrrrrr.
I can confirm that the jackets have finally cleared customs today and will soon be on their way to the fulfillment warehouse in Austin. It will take about a couple weeks to process and prep for shipping, so we expect that Jackets + Heraldry Sets will begin shipping in the first or second week of August.
If, like me, you're curious about logistics: when a shipping container has boxes from multiple companies, if just ONE of those companies has a customs problems, it can hold up the entire container (hint: it wasn’t us). So... if I find out whose paperwork has been hosing us, I'm gonna fire an LRM in their direction!
Some good news for Backers outside the US: we won’t need to collect any additional shipping fees from you, beyond what you’ve already paid during the Kickstarter or through BackerKit.
I’m also pleased to say that we have been able arrange upgraded tracking for a number of countries. If you live in Canada, Australia, Germany, Great Britain, Japan, South Korea, Mexico, or New Zealand, then the shipping notification email will contain a tracking number that should give you pretty good status updates door-to-door.
If you live in a country not listed above, you’ll still receive an email when your package leaves the warehouse but it might not contain a tracking number, and if it does, that tracking may only be accurate up to the point that a shipment is handed off to your local postal service.
DEALING WITH CUSTOMS
Our international shipments include paperwork that your country’s customs agent or postal service will need to properly process the shipment. Yes, for some of you, this may involve paying taxes to collect your package, based on the (very modest) declared value in the paperwork.
From our previous experience with other Kickstarters, if the person you're talking to is saying that the customs statement wasn’t provided… well first, it’s just not true, because it would not have been allowed to leave the US without that paperwork. More likely, they either don’t believe the value given on the documents, or they are looking for a receipt for your Kickstarter pledge. (Or they’re just being difficult because they enjoy abusing their position of power… sorry that you have to deal with that.)
If they don’t understand how Kickstarters work and why your receipt is so much different than the contents of the package, contact us through our web site
. We have a PDF we can provide you that might
help clear things up.
THANK-YOU FOR YOUR SUPPORT
We’re really pleased with how all these rewards have turned out and can’t wait for you to have them in hand!