We are very sorry to hear about your problem, but unfortunately, we have nothing to do with GOG and can't help you with their technical problems. We are kindly asking you to try to write GOG's support again.
I'm not happy as I still haven't been able to download the game. When I went to download it errored out and it says I can't download as I've already downloaded. I contacted gog.com and you guys and no one has responded. Can you help please?