We got some goooood news for you! All WAYKS ONE backpacks and accessories have arrived at our fulfilment center and are waiting impatiently to meet their new owners. They will be packed and shipped out to you over the coming days – a bit earlier than we expected initially :).
So here comes the low-down:
When does my parcel arrive?
We expect that all parcels will be shipped out by end of next week. If your shipping address is within Europe, it should only take a few days to arrive - from the date your parcel is sent out. If your shipping address is outside Europe, it should take 2-3 weeks for most of the parcels from the date of shipment, maybe a bit longer if you are very far away from Germany.
Can I track my parcel?
We will send a tracking number to everyone through BackerKit, but it may take until next week until we are able to do so. In some cases (for European addresses) your parcel might actually arrive before we are able to provide the tracking number.
Which carrier are you using?
We send out all parcels with DHL. DHL delivers the parcels themselves in many European countries. In some European countries, and in countries outside of Europe, DHL collaborates with local delivery companies, usually the local postal service, which will deliver the parcel to you.
What do backers outside the European Union need to be aware of?
As stated on our Kickstarter page, depending on the laws in your country, your government may charge you customs fees, duties and / or taxes for importing your reward. Your parcel will be sent together with a customs declaration and invoice. More information on this topic is available in the customs section on our Kickstarter page.
More questions about your parcel?
Please do not hesitate to email us at firstname.lastname@example.org if any questions come up - we will try our best to answer as fast and accurate as we can. However, please understand that over the next 7-10 days it will be a very busy time for us with lots of work, so we may be a bit slower to respond than usual. We will also be exhibiting at the Berlin Travel Festival this Friday to Sunday (March 8th - 10th), so come and visit us at our booth. We will try and reply to any queries in the evenings.
What to do when the WAYKS ONE arrives?
- Get out there, travel, explore - have a great time and enjoy what your WAYKS ONE is made for
- Take your time to get to know it. Some features are different than what you know from other backpacks. It might need some time getting used to them and discovering their full potential. We have instructional videos (refer to the manual that comes with your order) available to show how the different modular parts come together, and if any questions remain, just get in touch at email@example.com
- We would love to read your feedback, see your pictures, and hear about your adventures with the WAYKS ONE, e.g. on Instagram (@wayksberlin, #onebagendlessadventures), Facebook, in the comments section of our Kickstarter page, or wherever you may meet us
Thank you so much again for supporting our Kickstarter project and for your patience! We are grateful – and a little bit proud – to be able to ship our rewards as scheduled and hope that once you have the WAYKS ONE in your hands (or on your back) you feel that it was well worth the wait.
Leonie & Fabian