Our official Kickstarter fulfilment survey will be sent out over the next 72 hours via BackerKit. It will be sent to the email address associated with your Kickstarter account. The subject line will say: "Response Needed -- Get your reward for The WAYKS ONE: A sustainable & transformable Travel Backpack"
You will be asked for the following information:
- Your colour choice
- Your add-on products
- Your shipping address
Through the survey, you are able to pre-order additional backpacks or accessories, and pay for them via credit card or Paypal. These are offered at exclusive discounts only to you as our Kickstarter backers. In case you want to gift your WAYKS ONE to someone, e.g. for Christmas, you can also order gift cards free of charge.
If any questions come up with regard to accessing or submitting your survey, please take a look at the following FAQ. If you are still stuck, please email email@example.com and let them know you are enquiring about the WAYKS survey.
WHEN WILL MY REWARDS SHIP?
So far, everything is running according to plan, therefore, March 2019 is still our scheduled shipment date for all rewards. We will update you regularly on our progress, especially if anything happens that might affect our timeline.
WHAT IS BACKERKIT?
BackerKit is a service that many Kickstarter creators use to make sure their fulfilment goes smooth. It collects all critical information through an easy-to-use survey. BackerKit also gives you the chance to take advantage of our exclusive Kickstarter discounts for a limited time after the Kickstarter campaign has finished.
I CANNOT FIND MY SURVEY. WHAT CAN I DO?
1. Wait until Monday night as it may take some time for all surveys to reach their recipients' inboxes.
2. Go to https://wayks.backerkit.com/ and type in your email address associated with your Kickstarter account to retrieve your survey.
3. You might have checked the wrong email account. The survey is sent to the email address that is associated with your Kickstarter profile (or the one you used when backing as a guest). You can see your Kickstarter email after you log in, click on the profile icon in the top right corner, and then go to Settings - Account. If you have logged into Kickstarter via Facebook, it would be the email address of your Facebook account.
4. Search your inbox, SPAM, and promotions folder for "Response needed"
5. If after trying the above you still cannot access your survey, please go to https://wayks.backerkit.com, then click the FAQ link, and then the contact button.
HOW DOES IT WORK WITH THE ADD-ONS, E.G. MAT STRAP, RAIN COVER, ETC.?
Your BackerKit survey will already contain the information, which pledge level you had chosen and how much you have paid to Kickstarter. If you have pledged more than the value of your reward plus shipping, a "credit remaining" will be displayed on the right side after you proceed to the add-on screen of your survey.
Go ahead and add all the add-ons you would like to have. If you add more than you have credit for, you can pay for the remainder by credit card or Paypal through the BackerKit survey. Please note that these additional amounts will not be charged immediately, but only after we "lock" the survey and decide to process the payment. In the meantime you can still make changes to your survey, and we will notify you before we process those payments.
I WILL BE MOVING SOON. WHICH ADDRESS SHALL I ENTER?
If you do not know yet, where you will be living in March, we recommend not to fill out your shipping address yet. We will lock the shipping address closer to the shipment date and will send reminders before. However, until then it is always possible to update your shipping address through BackerKit.
CAN I CHANGE MY SURVEY REPLIES AFTER SUBMITTING THEM?
Yes, until the survey is "locked" by us, you can change your colour selection and add-ons. We will send a reminder a few days before we lock it. After this, no changes are possible - except for the shipping address, which will be locked closer to our shipping dates.
MY KICKSTARTER PAYMENT FAILED AND I WAS DROPPED OFF THE PROJECT. WHAT CAN I DO TO FIX THIS?
There is still a chance for you to get the WAYKS ONE at the Kickstarter discount as it is possible to fix the payment through BackerKit. The BackerKit survey will be emailed to you and your pledge will show up as EUR 0. You can then go ahead and add items and pay for them through BackerKit.
We are very much looking forward to your survey submissions and hope that this information is helpful. Please do not hesitate to get in touch if any questions come up.
Thank you :)
Leonie & Fabian