FAQ & Feeback
While the very last of our backers are receiving their WakaWaka’s, most of you are happily testing them as we speak. We are getting a ton of feedback, most of which is super positive and all of which is very valuable to us. Thank you so much for that!
Hundreds of brand new WakaWaka owners helped us to better understand their experiences via our social media channels or TestTeam page (filling out the form will get you a 10% discount on your next online purchase). This input is greatly appreciated! Here's a selection of what some of you have already told us about their new solar charger and lamp. Although the WakaWaka Power only just hit the market, we already got some amazing reviews. Here's a selection the great stuff journalists and bloggers are saying about the Power.
Nevertheless, we have noticed that there are some frequently asked questions and remarks. In this update we will try to address the most common questions.
Solar charging / LEDs
Some of you are having trouble getting past two or three green indicator LEDs. To understand this behavior of your perfectly normal functioning WakaWaka we have to get into some technical details.
The WakaWaka Power has been specified to charge at least 74% in approx. 6 hours at a New York Latitude, which is 40 degrees North. There is a significant difference with 52 degrees (Amsterdam), when you look at solar intensity at that latitude. That is why most solar products hardly work at all at higher latitudes. With lower light intensity it of course takes longer for the battery to charge, and as the battery gets fuller (past 50%) more charge current is required to charge the remaining capacity. So it is not uncommon that it takes quite some time to get passed 2 LED´s at higher latitudes.
We do have to note that the indicator LEDs are tuned at 25 - 50 - 75 - 100% so with 2 LEDs on, you will have between 50% and 74% capacity. And with 3 LEDs on, you may have between 75% and 99% capacity. Since the last few percent needs to be squeezed into the battery it can be very hard get to 4 LED's. The 4th LED only lights up when the battery is exactly 100% charged. However, as soon as the battery is 100% charged, the drip charge mechanism kicks in and assures the battery is not over charged. For this reason the capacity fluctuates between 98% and 100% and the 4th light turns off again.
Your feedback made us realize that we made a mistake when programming the software. The setting of the LEDs makes you feel as if the WakaWaka Power is not living up to expectations. We've changed the settings for new WakaWaka's. The 4th LED will switch on when battery is charged at 95% or higher. Properly managing expectations. We apologize for any disappointments caused. Now you know your WakaWaka works excellent in sunny conditions on moderate latitudes, far better than any of it´s competitors. Three lights on your WakaWaka Power+ means you have over 2000 mAh of capacity to charge your smart phone - more than enough for most devices!
We have also received some questions about Powers with one or more brighter area’s of the solar module (here’s an example image).
Solar panels are a product of nature. They are ultra thin slices of crystal, which have some color deviation. We try to put the same colors together on one panel but every now and than a different color cell slips through. It has no effect in the efficiency. Even better; you’ve received a 'limited edition'!
Some of you have experienced problems after leaving the WakaWaka on the dashboard of car in very warm weather conditions.
A solar powered device should be able to withstand the sun! That’s why we designed the Power to be very capable of withstanding temperatures up to 80 °C (175 °F) without problems. Hence, we never expected there to be any trouble with dashboard usage, and on some occasions even advised you to do so. However we have underestimated how hot it can get inside a car on summer days in hot climates. Because a car acts like a greenhouse the internal temperature can rocket to over 100 °C (210 °F). These conditions will still don’t harm the internal hardware, but the battery will automatically switch of and the plastic cover could become deformed or warped. So just as with kids and pets, we advice you to not leave the WakaWaka in the full sun on your dashboard in very warm climates!
If your WakaWaka is warped due to dashboard use, and you want it replaced, follow the replacement instructions bellow and we’ll get you a new one.
Delays & Blackout Kit
Even though over 90% of our backers have by now received their WakaWaka’s, there are a small number of packages still on their way. Because of logistic problems and incorrect information from some of our distributors, we couldn’t live up to every promise we made. We are working as hard as we can to fix this and sincerely apologize to those who did not received their rewards on time.
For all supporters who pledged for the Blackout kit, most of you did not receive the kit yet. This is due delay of the production of this limited WakaWaka edition. We are dispatching the Blackout units as we speak. However, the usb-radio’s are not yet part of these parcels. But there is no need to worry. The radios will follow quickly after you’ve received the Blackout kits.Incomplete or damaged orders
Unfortunately a (even) small number of you have received an incomplete order, an empty envelope or a broken WakaWaka or waterproof pouch.We have sent out 7000+ orders and in a couple of cases either a part of the order was missing, broken or a sad empty envelope arrived at your doorstep. We are researching how this is possible! The few unlucky ones will naturaly get a replacement or completion of their order. To do so send an email to email@example.com with the following:
- What happened? What is missing? What is broken and in the last situation - can you specify how it broke down? (attach a photo if you can)
- Your postal address
- Your order and color of the ordered WakaWaka’s
We would like to thank you again for all the feedback we have received. It really means a lot to us! We hope the update has answered many of your questions. If it didn’t, please check these FAQs and feel free to shoot us as message at firstname.lastname@example.org. We are working as hard as we can to answer everyone, but it might take a couple of days for us to get back to you.
Bellow are some smiles from Haiti, Tanzania and Cameroon. That’s why we are doing this. Thank you guys.