Another month of production runs and batch shipments has flown by! We hit a lot of big milestones this month that we're feeling really good about, and that will translate into a more efficient production process moving forward! Let's dive in!
As we mentioned in previous updates, we've now largely transitioned into focusing on increasing production volume. This work has been going quite well, and we've managed to effectively double our production volume week over week. We just shipped a new batch on Friday, and will be sending out tracking numbers for those units early this week. So far, we've delivered rewards to over 40 countries around the world!
Our production activities are going to look pretty familiar from here on out, save for any new fixtures we might develop as we continue scaling production. What we're focused on is figuring out ways to automate or simplify production processes so that we can steadily increase the number of units we can make during each run. Otherwise, you can expect to see more sights like the video below, where assembled glasses are making their way down the production line toward packaging.
It's become a familiar sight to us at this point, but it's still really exciting to see boxes getting packaged up with rewards! As production volume increases, we've been pretty amazed with how much space hundreds and hundreds of units takes up!
We'll keep sharing images from the production line as production continues to hum along!
Share your photos!
Just got your Vue in the mail? Snap a photo of yourself and share it using #wearvue and #vueglasses. We'll look for the hashtags and reshare them on social media! Check out a recent backer donning his pair of Vue!
Looking forward to seeing more of you in your new pairs soon!
Have questions about the app, the glasses, or its accessories? Head on over to our help center to read through some of our guides.
In addition to our work on production, we're also preparing for the transition that will take place after fulfilling all our rewards. This includes, among other things, launching a new version of our website where customers will be able to directly purchase a pair of Vue.
We've still got a lot of work ahead of us, but we're excited for that next stage on this journey! The Kickstarter campaign is just the beginning, and with all our backers' help, we'll have many more versions of Vue to come!
We wanted to spend a bit of time talking about our manufacturing order. We recognize that this process has been a bit unclear, and we apologize for that. The truth is, the logistics of coordinating production for thousands upon thousands of unique lenses has been extremely challenging.
Although we provide our lens partner with lists of lenses in the order that pledges were made, ultimately they pick and choose which lenses to manufacture according to their own manufacturing processes. Instead of following our order, they organize their production into batches of lenses that are similar to each other. Doing it this way is faster, more efficient, and more cost-effective. For example, they'll manufacture plano lenses first, then prescriptions without astigmatisms, then prescriptions with higher values, then progressive lenses, etc.
For this reason, each batch that we make is not in perfect order. For example, as we have been doing production runs for Carbon Fiber units, we take whatever lenses which have been delivered to us and assemble those into the frames that are being made. When we receive multiple batches of lens deliveries, we organize them by backer number as best as we are able.
But ultimately, the units that make up any given batch might not match the expected backer order—it all depends on what lenses get made and delivered to us first.
Moving forward, we'll be working off the below schedule. Backers should refer to this general outline to get a sense of when they can expect their reward. If you email us to ask when your unit is being made, it's unlikely we'll have an answer unless your lens has been delivered to us from our lens partner—most often our answer is going to be that you should refer to the general schedule.
For backers with multiple frame styles in their pledge, your rewards will ship once all of the units in your pledge are made. In the meantime, we'd recommend that all backers ensure that their shipping information is updated. To do this, please read below:
- Visit vue.backerkit.com to look up your shipping address. If the address is outdated, email email@example.com. If it is correct, then there is no action needed on your part.
- If you are moving sometime in the near future, but the schedule we've given is too general for you to know which address to use, then email firstname.lastname@example.org.
We know everyone is anxious to receive their pair, especially after the delays! We're doing our best to continue increasing production capacity so we can get these rewards out quickly. We appreciate your continued enthusiasm and support and will continue to work diligently to ship rewards.
Reach us at email@example.com with any questions, and remember the following before emailing:
- The quickest way for us to help is by emailing firstname.lastname@example.org.
- Check your shipping address at vue.backerkit.com. If it needs changing, email email@example.com.
- We are still accepting prescription changes at firstname.lastname@example.org.
- We are no longer accepting changes to frame styles, colors, or lens types.
- You absolutely must send the email using the email that you originally used to make the pledge. For example, we cannot provide account access if you originally used “@gmail.com” but now you email us from “@yahoo.com”. If you don’t do this, we’ll just ask you to email us using the other email and it will extend the time it takes to assist you!
We receive hundreds more emails than normal immediately after posting updates, so we apologize if it takes longer than expected for us to get back to you!
Until next time!
the Vue team