Frequently Asked Questions
This particular shelf we have designed and engineered is for cats. To ensure their safety when they are on it and when they put pressure on it, this shelf can hold up to 25 pounds worth of cats and/or stuff. A cat's average weight is about 8-10 pounds. This shelf can handle two cats max and their 3x jumping pressure which is a total of 50 - 60 pounds.
Alternatively, you can hold all sorts of things that you want to show off in your home. Books, minerals, plants, picture frames, and again, it will guarantee to hold up to 25 pounds worth of good stuff.Last updated:
These shelves come in 8 different colors: Black, White, Primed White, Premium Wood, Blue, Yellow, Red and Green. We don’t have any plans to add additional color schemes because we already have such a wide range of colors. Additionally, we have the Primed White for people who would love to customized their own colors and paint over it.
The Green color will be limited and made especially for ZenByCat. We will donate a portion of the sales to Zen By Cat.Last updated:
Yes, you can. You can do an ADD-ON for the Hammock when you pledge a reward. We also have the hammocks included in all of the Combo rewards.Last updated:
Stretch goals products are reserved as a celebration and appreciation when we hit our specific goals. You cannot order them (yet). They might be available on our website for pre-order when the Kickstarter campaign ends. So support us and spread the words to unlock these Stretch Goals.Last updated:
Stretch Goals are included as a way to celebrate our milestone of over reaching the goals. Our Stretch Goals are locked (unavailable) until we reach specific goals which are $75,000, $125,000, and $200,000. When you back for 1 shelf, you will get all of the products as they get unlocked. So support us and spread the words to unlock these Stretch Goals.Last updated:
Sorry to burst your bubble, but you can’t get more than 1 reward. It’s a limitation of Kickstarter that every backer can choose one and only one reward.
The only way to get two of a reward (such as Combo 1) is to create another Kickstarter account with different email address and re-pledge to this project.
The nice thing about multiple level rewards to choose from is that we created many different rewards at a steeply discounted price from the retail price. You can choose to get the reward base on how many shelves you want.Last updated:
We have the intention of shipping all rewards so that they arrive at your doorstep before fall ends. We hope to start shipping out rewards sooner than August, but we cannot guarantee it. Additionally, as we promise our Early Bird backers, they will be the first ones to receive the rewards.
Depending on the number of backers, fulfillment could take a couple of weeks to a couple of months. No matter what, we will keep all of our backers completely up-to-date on our progress.Last updated:
We are a pet lover company dedicated to changing the way pet owners buy and interact with their pets. We’re based in Los Angeles, CA, and this is our first Kickstarter project. You would catch us doing lots of yoga with cats, drinking lots of coffee to function, visiting shelters, and developing new cool products for our fans.
Our company was founded in 2014 when our founder, Vivi, felt the need to start a pet business to develop more functional products without compromising any cool design concept. Since then, we have grown to a full team that operates in two different countries, China and United States. We have fans all over the world and our products are sold to thousands of customers and hundreds of retailers across the globe.
We believe that crowdfunding is the best way to bring new products to life. We also believe that crowdfunding is not just for starting a business, it’s for running a business to continue to innovate. Why? Because it connects creators and inventors directly with customers who share the same passion. This way, our Backers become our Board of Directors, we listen and pivot to our customers wants and needs.
All of our raised money from Kickstarter project immediately goes towards paying off our contract partners and our manufacturer to mass produce this product.Last updated:
We are offering 30-days warranty to all of our backers. If there ever a problem with the product, whether is installation or packaging -- please contact us right away and we will take care of you! Contact: email@example.comLast updated:
Our return policy is the same as our warranty policy; you have 30 days from the day you receive the product. Items must be in brand new condition, packaging still intact and nothing is damaged. There will be no restocking fee; you will be responsible for the return shipping.
Please contact us if you have any questions and we will take care of you! Contact: firstname.lastname@example.orgLast updated:
The Cat Walk is made out of REAL wood, and not made out of chipboard or plywood. It is sanded down from a piece of solid wood, and that's the reason why it is heavy and able to last for a very long time.
Just like with all of our products, they are made with high-quality materials and are designed to last a long time.Last updated:
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