<Issues with Specific Types of Phones Resolved>
After the last update about the issues related to the specific models of the phones, more backers reported their cases. We have investigated each case and we confirmed Qualcomm's firmware patch regarding the Left and Right Connectivity solved some of them, but not all of them. The issue reported as "lost audio on one side", "lost audio pairing while the data pairing (button) is able to control" seems more than just a connectivity issue.
We realized there was some additional issue and kept on investigating. Last week, we finally found the cause was the "Multipoint Functionality" implementation.
No Qualcomm chip supports multipoint function with true wireless earphones. Due to the strong request from backers, we made a special effort and developed a method to pair different devices on each side and be able to switch between them.
It worked well with some phones, but, unfortunately, it did not work with some other types of the phones. Because this function is to make pairing flexible between left and right, the connectivity was disrupted and caused frequent audio dropout or even complete audio loss.
We removed this functionality and tested it with the reported phones. The result was it solved the issue and Vie Fit performed much smoother on these phones.
We are really sorry for the backers who requested this function, but, unfortunately, we have to remove this function. The new firmware will only be able to pair with one device.
For those backers who have issues, please accept our apology for the first experience with the earphones. Our earphones allow for firmware updates and your remedy is coming soon.
We are planning to release an Android app which is the fastest way to deliver this new firmware. The expected release will be in May 2018. Once we have released it, we will announce as soon as possible. You will be able to update the firmware using any Android phone (Android OS version later than 7.0). We will consider releasing an iOS version at a later date.
<Shipping to be Completed on April 30th>
The remainder of goods with the updated firmware will be shipped out of our factory on April 30th. The fulfillment warehouse will then process the goods and you will receive the tracking information within 7-10 days via your registered e-mail address. After that, you will get notices each time the goods reach shipping checking points.
Please note our fulfillment process is fully automated. After the fulfillment, the tracking information is the most reliable source of your shipping status. If you find a status of "Pending" or "Returned", please contact your courier described in your tracking information. This is the fastest and most efficient way to find out and solve your problem.
Thank you to all of the backers for your support and patience. Your goods are on the way. If you have any support needs, please visit our support page or contact email@example.com.
The Vie Team