Shipping Update & Replacements
On Friday, our shipping partners told us that approximately 150 packages were returned to the US hub and about 60 to the German hub. The carriers said the packages could not be delivered because the labels had been misprinted (ink was to light).
We are now trying to get a full list of those packages so that we can notify each one of you with an email. The plan is for those packages to be re-shipped as soon as possible this week.
We had a couple of backers report that when they opened their Expansions they found Spanish or Portuguese cards instead of English. If this happens to you, please take a photo of the box and the content, and send it to us so that we can send you the correct cards.
The Mini Sleeves Saga continues. The US hub messed up a couple of orders and, instead of adding the new sleeves, added the small ones that do not fit the cards. If this happens to you, please take a photo of the small sleeves (one with a card in it), and send it to us so that we can arrange for you to get replacements.
If you want to report an issue, please send us an email to email@example.com. Remember to include photos and your FULL shipping information in case we need to send you a replacement.
Thank you all for your support and your patience. We are working hard and around the clock to resolve all issues as soon as possible and get the games to you.