Use this space to cheer the creator along, and talk to your fellow backers.
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Hi to all, yes it is true right now there is nothing more to say until the boats arrive at their destination. The dates have shifted a week for both countries EU/US to also include custom processing times.
In EU the games arrive end of next week 24th/25th, and end of the month in US. We still hope that most backers will get their games in tine for Christmas!
Also working for Dwar7s fall minis and Dwar7s winter new game coming soon.
I dont think there will be any updates till the games arrive at their distribution facilities 20th for EU and 24th for US according to the last update.
@Scott D: We will either ship from Germany or UK to Australia.
@Alzarial: We have tracking information for all backers in EU, Asia, US and Canada but we will not be sending it automatically to each backer. We are still working on this with our local hubs in these countries. For the rest of the world we do not have tracking information unless a backer specifically asked for it (and paid some extra shipping costs).
Will tracking information be available once they begin shipping to hackers?
Where are Australian orders being fulfilled from?
Thanks, ill check it out.
@Shadowhop: We have send you a private message with a URL you could use for the payment. You do not need to use our Webshop to re-purchase the add-ons. That URL didn't work?
Cant pay for add ons
We aren't able to process your payment using your PayPal account at this time. Please go back to merchant and try using a different payment method.
There should be a blue "View Pledge" button at the header of the campaign (bellow the information of how many total backers we had and the amount we gathered). By our records you are OK :)
How can I check my survey? Do I get everything? I have a serious case of FOMO on this ONE!
Everything is going smoothly so far. We are actually waiting for some production photos from our manufacturer and we will make a KS Update soon.
Super excited for this game! How is everything coming?
The email that was sent was an automated message from Kickstarter. You all have already filled out the survey, so you do not need to fill it out again. You can see what information you provided by doing the following: Click on the blue button "View Pledge" at the top of the campaign's page. In the popup window choose the second tab that is named "Survey". You will find there all the information you have provided. If something has changed, then please send us a Private Message.
I have the same problem as the two below me. Got an email verifying my pledge, but the expansion I pledged to add on isn't there, but I don't think a survey was sent to verify the extra funds I pledged was for it.
I would like to fill out my survey. I've added a lot of extra funds for the addons had no chance to fill them out yet.
My pledge does appear to have any of the add ons? I never got a chance to add them.
No worries here! Keep up the awesome work guys and gals!
Hi to all :) Sorry for not making a more frequent update, but preparing everything for all languages and making sure production is on time, is a really time-consuming process. The delivery of the project is going as planned, and you will get your copies in November. Right now everything is under construction
- By the end of the month all 3 languages (English, Spanish and Brazilian will have finished).
- The games will go on the boat start of October and they will reach distribution hubs start of November.
- From then on it usually takes about 2 to 3 weeks for most of you to receive your package. Some remote locations might take a little longer. This time we will be delivering in US, Canada, EU (three hubs: UK, Spain, Germany), and Asia from local hubs, so waiting times should not vary.
We have done 5 Kickstarter campaigns, and we are pretty good at delivering on time, so worry not :)
We are waiting photos from our manufacturer and we will make another update as soon as we receive them.
It's still almost 3 months before the end of November. A bit too early to complain about delays, don't you think?
I wouldn't jump to any conclusions just yet, they seem to be doing monthly updates, give or take a few days. I would imagine the next update will confirm whether the schedule is on track or if there will be a delivery.
Welcome to KS! You will experience some project creators to communicate on a vast spectrum. In general, I've seen monthly updates from most projects, the better ones have communicated weekly through updates and often daily through comments.
As far as delays and general delivery, I reviewed the projects that I've been a part of as a backer
Total Projects: (31)
35% Estimated On Time (2017)
23% Estimated in 2018, too far to est. delay
19% Overdue / passed est. delivery
16% Delivered on or before est. delivery
6% Active projects, will be funded
Kind of neat to see the data, I hope this helps and maybe sets some overall expectations. If you have any questions, send me a message!
I don't think you need to worry that something has gone awry, i just think its normal delays. I back their last project too and that was 1 month early but for november delivery the factory needs to ship the games this month.
H.N, Is there any reason you think that? Fairly new to backing and dont know if there are any signs that somethings has gone awry.
I don't think they gonna make it for november delivery...
So the GameCon is over I hope it was successful for Covil. So are there any news? The project was originaly placed with October delivery and as it is nearly September it would be great to have some news. So far only survey was sent (or I havent received pledge manager) and as I am really looking forward to play the game I want to know how the project stands.
I was a backer of dwar7s but still i like to hear that everything is peachy/gone to hell, or something in the middle.
I can't speak directly for Vesuvius Media, but as a backer of 7 Dwarfs Fall, I can report that particular project was delivered a little under a month early. So I'm confident that this project is in good hands schedule-wise.
Yeah, Im curious too, is everything on schedule? Anything new to report?
@Devin: Yes you need to fill out the survey. When we have all the surveys answered then we will go through them and contact you individually if what you pledged doesn't match the survey.
I made a comment earlier about Dwar7s Fall: Empire expansion not being on the survey even though I adjusted my pledge to include. You then replied you would contact me directly, that hasn't happened. I've received the survey twice in my email. Am I suppose to fill it out, when what I paid for isn't there?
@Devin: You should have received an email from Kickstarter about the survey. If not, log in to your Kickstarter account from the website and there should be at the TOP of the page a big banner telling you that you have a pending survey to fill out.
@ALL: Fill out the survey questions as they are, if there are items that are missing, we will figure this out from your responses and then we will contact you individually to sort the difference out.
Still haven't been contacted, Am i expected to fill out a survey that doesn't have everything i payed for? Tried on app and pc
Did you add the "Dwar7s Fall Empires" Expansion?
It was on my survey.
Added money for both expansions, but the survey says nothing about dwar7s fall: empires expansion?
Survey done, getting exactly what I wanted...no problems.
Survey completed. Hopefully I didn't overshoot with my pledge.
@Devin, @GutrotUK: we will contact you privately for any pledges that do not match.
@Big Jerm: We will match the webshop orders with everyone's pledge. If we find any issues we will contact you directly.
I did the Mercenary pledge and then added money to be the Chaotic expansion and the Dwar7s Fall: Empires expansion. The survey says nothing about the Dwar7s Fall expansion.
Pledged at Mercenary level and added the Chaotic Evil expansion plus 2 sets of sleeves for Covil. As I own a copy of Dwar7s Fall and expansions I also added funds for 2 sets of sleeves for Dwar7s. Pledge of $80 to cover including shipping. Problem is the survey doesn't seem to have anywhere where I can add the 2 Dwar7s Fall sleeves.
I submitted my survey but didn't mark the add-on from your Vesuvius page in the last question, will this be a problem?
Survey done :)
@David: We are sending the surveys today and we will ask you information on what you exactly pledged for. After that we will check each pledge, and if there are funds missing or you have overpaid we will contact you with a private message to find a solution to each case.
@David There's no refund after closing time on Kickstarter. You can only upgrade your pledge. So the difference with the overlord pledge (plus shipping) will be used for add-on.
Hello, I've pledge the overlord level, the amount which I was charged is $93 and I'm not quite sure why. Perhaps I tried to add shipping and an expansion but I'm not sure. Long story short, it seems I've overpaid a bit so my question is, will I be get some money back?
Looking forward to the game!
Thanks for the update! Kept coming back here wondering about when the surveys will be sent out as I had an add on and didn't want to miss it. So thanks again for the heads up.