Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
Did anyone get replacement sleeves that fit the small cards?
If you haven't received any of your replacement packages, please do NOT post a comment here. We can not keep track of them or do anything about it!
Send an email to our Support Team at "support(at)vesuviusmedia.com", include your FULL shipping information and the replacement you are missing. Our guys will track your package and if the package was returned or lost we will re-ship it to you.
What is the update on the replacement sleeves to Canada?
Another month and still no tokens here in N.Y. my original order got messed up at one point and I wonder if something happened to my missing tokens because of that?
On the positive, as I mentioned before, I printed out some temporary ones so that we could at least play, though I would still like to have the real ones at some point.
@Arne Please send an email with your problem to support(at)vesuviusmedia.com so we can check what happened with your game.
Replacement tokens arrived in Germany yesterday as a letter, but the game itself is still missing, A
@Bard Please send an email with your problem to support(at)vesuviusmedia.com and we will resolve your issue.
I received the replacement tokens, which is great.
I still haven't received the game in Norway though, and more alarming is that the tracking info says it's been picked up by a guy in Germany called Franke!!???
got empty envelope from Vesuvius media in the mail today.
EU based. Received nothing, no pledged items, no tracking mail. Nothing.
It's time to write to firstname.lastname@example.org.
Got tokens today at Austin, TX. No problems with packaging.
And just like that, the missing tokens have been received in Wisconsin. Thanks for the support.
All our replacements are handled by our Greek hub.
That usually saves time and cost, rather than having parts randomly distributed around all hubs and trying to manage those logistics which has been proven a hellish endeavour in the past.
As we said before we will always be on top of any situation, and we will figure out a way to resolve it. We hope that the wait will be worth it :)
I also got my tokens today (NC).... I can pull the game back out ... starting Act II
Same here. USPS app shows delivery just outside Indy. Envelope shows coming postal mail from Greece, so maybe that's why its taken so long to arrive.
Though I did think Vesuvius did tell us they were sending postal, but I assumed from Canada, since that was listed on the KS as their "home location"
It looks like I should be getting the tokens delivered today, according to Informed Delivery from USPS. Outside of Indianapolis. I know international mail takes a while, so I wasn't in a hurry.
Also still waiting on the missing tokens in Wisconsin.
Another week without the Tokens in Austin, TX
@Jeremiah - didn’t read the message till now. I was wrong. The envelope came to Kawasaki already damaged and they tried to fix it. The envelope for the tokens wasn’t in good shape either. This damage seemed to happen before it arrived in Japan. Reading some of the other comments it seems like this happened to other people too. Fortunately it was just the envelope and the tokens and sleeves seem fine.
Now I need some more sleeves (not enough for the mini expansion ^_^;
None the less, thank you @Vesuvius. Glad it all finally arrived!
@Jeremiah - I’m in Japan. Got the tokens yesterday and the sleeves came today. Looks like they way they packaged them got them jammed in the letter sorting machine in shinagawa or something... none the less, should be there soon!!
Still no replacement sleeves or the missing tokens in Japan, either. They did say shipping would take a while, though.
I would like to point out that it was stated on February 17 (a Saturday) that the sleeves would ship the next Tuesday (the 20th). So this is more than one month ago and I still have not received the sleeves. Can we get an update as to why this taking that long?
Still no sleeves. Anyone in Canada received their replacement sleeves?
Yesterday I received an empty envelope from Vesuvius Media. There was a hole in one end of the envelope...
I have sent yet another email to email@example.com. We'll get there.
I finally received the missing parts : THANK YOU Vesuvius Media !
Great Support !Now tonight guess what game I am going to play ? Again THANK YOU !
@Andre Same for me, waiting for my tokens in Austin
Still waiting for punchboard in Austin, TX. Sent an email about it, but no reply.
started my legacy game... hoping to see my tokens soon now...
Still no sleeve here in Canada. I was under the impression that the tokens were sent after the sleeves. Got the token, no sleeves.
Still no token sheet here in NY either.
I printed out the ones from the link in the updates just so we could actually start playing. Really want to get the real tokens at some point though.
I am still waiting for my punch board in TX, can't wait to play the legacy game
I’ve received other missing components submitted by separate request already. Still waiting on the missing punchboard in WI.
Anyone from the US have their missing punch board yet?
Got my final missing punchboard now, came in a regular envelope from Greek mail.
Well the game is fantastic and Vesuvius have really been great in sending out the missing piece and sorting out the card sleeves. I'm one very happy customer. I played through the first scenario and just love the way things work. Absolutely worth the wait. Thank you :)
I just got a "we would like to inform you that your replacement order has been shipped successfully" here in Denmark.
Hoping to work this on my table this weekend.. realized I'd not gotten my missing tokens so hopped by, Still in the works so all's good.... It will take me a while to play though the core set to learn the rules anyway... ;)
Got two letters. One with the sleeves and one with the tokens. Everything complete now.
We used regular mail to ship out the replacements so delivery times will vary. They are on their way.
Also no replacements in Denmark yet.
They'll come, no worries.
Still no replacement mini sleeves. @Vesuvius, shouldn’t we have received them by now? Any other Canadian backer received their replacement mini sleeves?
They arrived in separate packages, but did arrive on the same day, though I'm still waiting for the actual game to turn up. I have messaged Vesuvius and am now awaiting for them to investigate as to what happened to the game
@ I’ve got everything now. Replacement items complete. Thank you
Punchboard received in the Netherlands!
So I was waiting for the ships in the core box ( replacement ) which were not in the box when my pledge arrived ,
Today I have received a package with half of it ?????
Seriously guys how hard is to send to whole thing ????
I am still missing 10x Level 1 raiders , 10X Level 2 Riders ,10x Level 3 Riders ,5x XPM
I really hope one day I will be able to play this game with the whole components ....
@Vesuvius Since the factory is in the wrong the reprint should be free but yeah the freight and logistics is a problem.
Received my punchboard today in Toronto, Canada. It was, surprisingly, intact. Thanks Vesuvius media.
did anyone else consider just adding the new "Railguns" to the game instead of replacing the old ones? I don't think it causes any problems that are "game breaking" and it gives you the added ability to choose offensive OR defensive railguns (as one has a shield bonus and one has a weapon bonus).
Ok, received the token, still waiting on the sleeves. Guess they were sent separately? Wondering if receiving the token (which were sent all the way from Greece) first is normal.