Frequently Asked Questions
The waterproof and moisture wicking features last the entire lifespan of the shoes with normal wear. However, long-term rough wear and tear, improper use, abuse of the shoes may potentially damage the waterproof membrane and cause it’s waterproof functions to be compromised. For example, do not pierce the shoe with sharp objects, that will break the membrane and water may seep through the damaged area.Last updated:
Vessi’s Flash Knit waterproof and moisture-wicking function is provided by a permanent nano-filtering membrane which lasts the lifespan of the shoes.Last updated:
If there is a need for an exchange, we will need to charge for the shipping both ways as we are a startup and work with a limited budget. Thank you all for understanding. We will do our best to negotiate with the courier for the most economical shipping for you. This is true for all North American and international orders.
But we are happy to say that because Vessi’s Flash Knit can stretch to conform to the most optimal fit. This makes picking out your size more accommodating thus potentially lowering the need for an exchange.
All exchange requests must be submitted within 30 days of receiving your Kickstarter reward. We will exchange your shoes as long as they are unworn outside, returned with the original packaging and you have the original receipt.Last updated:
There are three levels of rain gear on the market. Waterproof, water repellent and water resistant.
Waterproof is the highest level of protection against water. Vessi shoes are waterproof which means it will provide you with complete protection against water penetration and keep your feet dry.
Water-repellent is a level down; it is not as easily penetrated by water but you will only stay dry for a short time when exposed to water, rain, or any moisture, which are not pressed onto the shoe.
Water-resistant is the lowest level of water protection. These products are just designed to make water penetration more difficult, meaning water can still easily penetrate when the products are exposed to water or moisture for a very short period of time. If you submerge your feet in water-resistant shoes, your socks and feet will be soaking wet.Last updated:
We highly recommend when you are not wearing your Vessi’s to store them in dry and ventilated areas.
Especially if your Vessi’s have been submerged or drenched in water; after you remove the shoes leave them out in a dry and ventilated area to let the surface dry off. In case you went too deep into water with the shoes and water gets into the shoes from the space between the collar and your feet, letting them air out in a dry and ventilated area will help speed up the drying process.
Properly storing your Vessi’s will keep them fresh and fully functional for as long as possible.Last updated:
Follow our easy 4 step process:
1) Lather a water-based soap or detergent (NOT solvent-based ) with water.
2) Gently wipe the surface of the knit with a soaked cloth or soft sponge.
3) Allow the soap mixture to sit on the surface for a few seconds.
4) Rinse off with water.
DO NOT use a brush to scrub the Flash Knit upper. A shoe brush can be used to scrub the Vzero outsoles.Last updated:
Nope, we do not use animal by-products! The synthetic suede support straps you see are made of synthetic suede : )Last updated:
Please keep in mind that the forefoot widths listed are of our Flash Knit uppers that are NOT STRETCHED.
Our material is 4-way stretch and form-fitting meaning it can stretch out quite a bit to comfortably support the shape/width of most feet : )
Please use this as a rough reference. For questions about your personal fit, please don't hesitate to send us a message. We'd love to help you find your best size for Vessi's!
US M - Width (mm)
5 - 86.3
6 - 88.8
7 - 94.3
8 - 96.8
9 - 99.8
10 - 101.8
11 - 104.2
12 - 106.7
13 - 109.2
US W - Width (mm)
6 - 86.3
7 - 88.8
8 - 91.3
9 - 93.8
10 - 96.3
11 - 98.8Last updated:
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