All VELLOs have been shipped!
Dear VELLO supporters,
Just a quick note this time to inform you that all the bikes have left our warehouse. Considering the many overseas shipments, we had to think of how to optimise, and have made following arrangements:
For Singapore, we have made special arrangements with Anthony from Everything Bikez who will accept the packages from the DHL air cargo shipment and will bring it to his store. The address is: Everything Bikez , 299 Joo Chiat Rd, Singapore 427550
For Australia, our partner there, John, will ship them onwards to your personal addresses.
A large portion of the other packages have gone through the Austrian postal service, which does not offer very detailed tracking information. This is also one of the reasons we have not sent out your individual tracking numbers as it will not provide you with much information. So if your package has not arrived to you by December 30th, then please let us know and we will need to follow up on the shipment.
Last but not least, you will find a user manual in the package that should help you in getting the bike ready to go. To a great extent, the bicycle will already be assembled by us, but there are a few more steps that you will need to take. However, for your own safety, we recommend that you take your VELLO bike and the VELLO manual to your local bicycle shop as it will require a certain degree of skills and suitable tools.
On a personal note, again, we can't thank you enough for having made this project happen. We're happy (and exhausted)!!! We are now taking a short break over the holiday period in Austria to the place where the VELLO bike idea was born ;)!
Our very best wishes, Valerie and Valentin