We're dealing with last-minute production hiccups, which only became apparent after we assembled all your bikes. We used the occasion of our participation with VELLO at the Eurobike fair this past week to test a couple of the assembled bikes extensively by folding them at least a thousand times to show them to the public.
Picture of our stand:
The feedback was amazing, but still, by showing the test bikes, it made us realize a couple of things that needed improvement. We were not completely satisfied with the chainguard, which we are now exchanging, as well as the spoke tension, which, when set too loose, creates stress on the rim and thereby instability in the wheel. We have sent all the wheels back to the producer and were told that we should receive them in the coming 1 to 2 weeks. Then we’ll need to mount the new parts onto your bikes and repackage to prepare them for shipment.
The powder-coated frames:
Testing the spoke tension:
And then we'll repackage your bikes:
We can’t thank you enough for all your patience and please rest assured that it’s our top priority to send you bikes of the highest quality. We’re doing our best to get the bikes to you as soon as possible!
Valerie and Valentin