Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
Hi @David, yes it is.
I’m backer 510 in USA. By any chance was I one of the + after the 500 that got mailed off?
Sorry for the late reply, guys, but it took almost two days to get on track on what the Europe shipping guys did based on the report they've sent me.
@Dirk and @Kristoffer Yes, we know and we'll send the other pairs once they are returned from the factory with the reflective material applied.
@Sim, both of your pairs were supposed to be sent to you but the workers that sort it sent the second pair in HK instead so we'll send yours alongside with Dirks and Kristoffers.
@J, @Dave and @Daryl All of your pairs will be sent in this batch, I've received an info that everything was good from our side and on the shipping platform, I see they are in the process of sorting those 500 plus pairs because we have 60 variations (sizes x inseams x color x gender) and they will send it once it's done. It shouldn't last more than a couple of days for them to do it.
@Markus, great to hear that, feel free to send pics and some feedback:)
Another 22 pairs for Europe will be sent tomorrow.
Five days later after the arrival of the first one, the second pair isn´t here... Any news from the shipping company?
Greetings from Germany.
So I’m a backer in the mid 400’s and it suppose to be shipped to Canada... is that mean it has been shipped out in this batch? Would like it as soon as possible as it’s getting cold here. :)
Am I suppose to receive a tracking number?
When will you receive update from the shipping company about the status of my order?
Finally: It's there, it fits, it works. I am happy, really. :)
Thank you for your updates and responsiveness. It is ten days since the Hong Kong shipper received, according to your notice below. I am U.S. When will my 2 pair be shipped; via what carrier here in the U.S. (USPS, UPS, FedEx), and will I receive a tracking number? Thank you.
I just received one pair aswell, I pledged for three!??
Where's the other pair? I meant
I just recieved a package with one pair, but I pledged for two pairs.
Where's the toget pair?
Ah okay. Good luck with the research. Will contact you. if there will be a second paket suddenly...
@Sim, that was the thing I was talking about. I contacted the shipping company once more in order to get that shipping report so I could know to whom it's sent to. We send each pair separately but if I tell you it's sent or it's still in their warehouse, it would be a lie because I don't have the info and I don't want to do this. I'll inform you as soon as I get that paper.
got one of my two ordered pairs yesterday. What happend to the second pair?
Hi Guys, first of all, sorry for this bulk response that will follow but I've somehow managed to respond to messages so far from the hospital (had some health problem but it's hopefully resolved for good) but I didn't here.
- @Dave and @John, your pairs are in HK and will leave or they already left the country (will know when I receive new update from the shipping company)
- 60 of 80 Europe pairs are sent last week and I didn't send you tracking codes because I'm waiting for a report from the shipping company and a reason why they didn't send it all. All I saw on the table is that @Markus and @Sebastian are marked green and @Sim is not and I'm getting to the bottom of it to fix some mistake if there was one.
- @Erik, I see you wrote me two times in direct messages and I replied you there.
Hi VEAR, could you please check whats the status of my order, and when can I expect my 2 pairs to arrive?
Between this and another ripoff artist on Kickstarter, I've been soured on this stuff. Never, ever again coming to this website and backing anything.
Still waiting on refund. Company has gone silent.
Still haven't received a refund. Dishonest practices.
Ah, okay. So I´ll have to be patient until i got somthing...
I have received one tracking number in October and got one trouser delivered.
But I have ordered two in my pledge. So where is my missing one?
Okay, so I assume what you told Sim is the case for me, too - since I haven't heard back from you. Greets from Berlin where it's raining cats & dogs outside, I wish I had new rain trousers...
@Sim, yes you are. An email to the post is sent to see the progress of the Europe shipping because we handed it over last week. Will write you when I receive info.
@Russell, I've responded to you also in direct messages that your pair has been returned to the factory.
Can you tell me when I can expect to receive my shoe protectors and the legs jacket I won in your competition.
I haven't received a tracking number yet?
So i´m not part of the last european batch? Any progress for germany?
@Sebastian, you've received your tracking code on October the 2nd on your firstname.lastname@example.org email. Please respond there if you didn't receive it or with your original address if there is a difference between that one and the one you wrote in the survey so we can make further actions.
Still waiting for my tracking # for Ireland. Update please
@Greg, the bulk shipment has landed a couple of hours ago in Hong Kong and your package will be sent from there by the shipping company we hired once it's handled.
@Erik, you have a direct message where you also wrote to us.
You didn’t send my pair before agreed deadline. You moved it from Romania to another country. My pair hasn’t shipped to me yet and deadline was end of October. You are being dishonest. Refund me.
Hi, I read your last update and given I have not received an email about tracking I assume that shipping to Australia hasn't started. Is that right? Any idea when shipping is likely?
@Eric, you have a reply in your direct messages. We understand your concerns but we also sent your pair before agreed deadline.
The manufacturer has eroded any good will, breaking promise after promise. At this point I have no trust that they will ship to me a quality product anytime soon. I want a refund now.
@Thomas, the shipments for Europe should start today and I'll send the tracking number to everyone which package is sent via email.
Can’t we receive shipment tracking numbers ?
Thanks for your feedback
@Anthony, the last news we received is that the package didn't leave the country on Friday by standard shipping but it will leave on Thursday by express one which takes 3-4 days to arrive. The standard time for the USA would be 2-3 weeks when sent from HK. This is an ideal situation but we can't guarantee how efficient the customs officers will be. I've ordered some goods from China a couple of times and it travelled less than two weeks but it was just standing in the customs for 10 days. Let's hope we will have the efficient custom workers on the way:)
Hi there - I was wondering if you could give an expected delivery window for the United States, given what you might know about the shipment's transit to Hong Kong, and then how the orders are being processed and shipped in Hong Kong? Thank you!
@Dave, the bulk shipment for Hong Kong has departed on Friday. We expect for everything to go smooth and for everyone to receive their pair soon.
Hi VEAR, is my order shipped yet? I’ve not received any update.
@Paul, it's nice to hear this. We're eager to hear a feedback. It's easy to be polite and patient, especially because it mostly goes both ways. Nice words are always better and much more helpful.
Got mine 2 weeks ago (Austria) - fits great - I love it - awaiting the rainy season now.
Thanks for the transparent and good communication and your great work!
It is always good to see the questions answered politely as you do (even if they are redundant), this always gave me a good feeling that everything will work out in a good way.
Thank you for the information.
@Thomas, everything is produced, sent from Moldova. It passed Moldova customs but it was without a reason held on Romanian customs for days. We will ship it this week and based on what we tracked and your Europe residence, you can expect it probably next week.
Are all the pants shipped as promised ? Did not received any tracker ....
@Anthony and @Michael The latest update (a literally couple of mins old) is that the shipment is cleared by Moldavian customs and it's headed to be cleared by Romanian. As soon it's done, we will separate the pairs for Europe and the ones for the rest of the world which will be headed to Hong Kong distribution centre to be sent from there. I would say a couple of days.
Can you give me a specific date when you will ship my goods?
So when can I expect to get my pair as It is now time that they are needed .
Sounds good. Hopefully soon.. ;-)
@Michael We are shipping all the remaining pairs during the last days of this week so you can expect it soon (in a matter of weeks).
Hello, Wondering when you will ship my order?
@Richard, you can write in the messages or directly on mail email@example.com