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An all-analog turntable for today's vinyl listener.  High-performance playback, attainably priced.
An all-analog turntable for today's vinyl listener. High-performance playback, attainably priced.
1,133 backers pledged $233,940 to help bring this project to life.

Please Read: Holiday Shipping

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Hello Backers,

We are plugging away to get the remaining Limited Edition tables out the door. If you have not received your table yet, you can count on it arriving within the next few weeks. When your table is ready to ship, you will receive an email from UPS with tracking information. Please note that your shipping confirmation will be send to the email you used when you backed our project - so please make sure to check. 

Since lots of people will be traveling for the holidays over the coming weeks, we want to make sure that we aren't delivering the Orbit to empty houses (lest it get damaged by water, stolen, frozen, etc). So, if you are traveling, PLEASE tell us which dates you will be away on this quick form so we can hold shipping for those dates. You will also be receiving a UPS notification when your Orbit is delivered - so you can coordinate pickup with neighbors or friends if you are away.

To backers who have already received their table: We hope you are enjoying it, and we love the feedback and user pics/vids! Due to popular demand, we are now offering the acrylic platter as a separate upgrade for those who backed the basic Orbit. You can pick one up in our accessories store! Separate platters will not be delivered until all Limited Edition tables have been shipped in December.

To all those who selected local pickup: We have scheduled our local pickup day for Saturday, December 7th. We will email you with more information. Please let us know if you are unable to make this.

Happy holidays to all! As always, please feel free to get in touch with us directly at info@uturnaudio.com. Pardon us if it takes a few days to respond - things are pretty hectic around here these days!

Thanks,

U-Turn

James Green, Bennett Earle, and 2 more people like this update.

Comments

    1. Creator Brad Groux on December 23, 2013

      @U-Turn
      As I stated in my response to your appreciated message, I'm just not sure why you choose to not use a communication method where you can update all 1,100+ of your backers in one message? You obviously took 5-10 minutes to respond to my message, and thanks for that... but I'm just thinking if you did that for me, you are doing it for others and time would be better spent simply sending out "This is where we're at" updates once a week.

    2. Creator U-Turn Audio on December 20, 2013

      @ Thomas, Ian, and Patrick - I realize these delays have been frustrating - believe me, this frustrates nobody more than us. If you contact us directly we are happy to provide more in-depth status updates (we do not like to disclose personal details via public posts). It is unfortunate that you are towards the end of the queue, and that it is taking longer for you to receive your turntables. We had aimed to complete deliveries by Christmas, but it turns out this wasn't in the cards. Within 2 weeks is our goal now - either way, we are getting close to completing deliveries. We will provide a fuller update this weekend. In the meantime, please email us directly at info@uturnaudio - even if you would just like to vent about how pissed you are. Happy holidays. I am confident that you will immensely enjoy the final product, regardless of the disappointingly long wait time. Happy holidays.

    3. Creator U-Turn Audio on December 20, 2013

      @Brad - Please see your messages for a more thought out response. I agree that we could be more proactive about this, but I think if you ask anyone who deals with us directly our customer service is far from mediocre. We respond to all forms of communication promptly and address all problems with our product quickly and for free. KIckstarter updates are an important piece of the puzzle - but we are an incredibly small team dealing with a very large and growing volume of communications everyday. So I ask that you bear with us.

    4. Creator Brad Groux on December 20, 2013

      It has been 11 months since this project was successfully funded. On top of that it has been nearly 4 months since Limited Edition backers were told new platters had to be ordered. Call me crazy, but it should take 4 months to get 500 pieces of plastic delivered.

      One would think, that if all you were waiting for were the platters that the rest of the turntable would already be assembled and ready to go. What is the holdup and why hasn't there been an update in a month? I'm not sure how you guys plan on succeeding as a business long-term with such terrible customer support.

      Countless other Kickstarter projects put out weekly updates, and it doesn't kill them to spend the 10-15 minutes a week to do it. I've backed 27 projects to date, and this is easily the worst communicated Kickstarter I've ever backed. Congratulations on your customer service mediocrity.

    5. Creator Thomas Mosher on December 20, 2013

      So we kickstart this almost a year ago, and its still not shipping, yet if we ordered it today from your site not only does it seem it will only come one month later, but we can also upgrade the cart, this is a bit nuts that you guys could be this behind on shipping the deluxe

    6. Creator ian on December 19, 2013

      Am I ever getting this thing? It's been a "few weeks" since this update and I still haven't received a delivery notification. This is getting quite ridiculous. #vaporware

    7. Creator Patrick Boegel on December 18, 2013

      Is there any chance that the limited edition orders will be complete by the new year?

      Very frustrating.

    8. Creator Kevin Marek on December 18, 2013

      I received my Orbit Monday. Thank you guys so much. This TT is life changing. well worth the wait. Hooked it up to the ART DJPRE 2 preamp with KRK Rokit 5 gen 3s and its incredible

    9. Creator U-Turn Audio on December 17, 2013

      If you have questions about your individual shipping estimates please send us a Kickstarter message or email us at info@uturnaudio.com

    10. Creator Max Reinhart on December 17, 2013

      I am not convinced that I will receive mine by next Tuesday either, unless it ships out today/tomorrow.....

    11. Creator John Caples on December 17, 2013

      Me too, Dave. Me too...

    12. Creator Dave Parsons on December 14, 2013

      Sigh - still no turntable. Christmas is getting close...

    13. Creator Ethan Rosch on December 14, 2013

      At home listening to my new U-Turntable !!!

      Really a clean nice sound - quite happy!

      Listening to the Jonathan Wilson - Gentle Spirit - a real lovely album.

      First play last night was Kraftwerk's "Tour de France" - which sounded huge, open and ultimately exciting!

      Thank you u-turn! worth the wait.

      best
      Ethan

    14. Creator Tami Adams on December 11, 2013

      Heya. I'm one of the local pickup folks, but had no idea that it was on the 7th, as that fact wasn't in the original email. What now?

    15. Creator U-Turn Audio on December 6, 2013

      @Zbigniew - The switch should last over 10 years with normal use. The belt falling off when powered off is bizarre - can you please email us at info@uturnaudio.com with further details/pictures of this problem?

    16. Creator Zbigniew Tyrlik on December 5, 2013

      Received mine today.
      Love the sound and simplicity. That is very precious.
      I have two concerns:
      - in order to stop the platter, I have to turn the switch off. What is expected longevity of the switch ?
      - once or twice the rubber belt fell off the platter when sitting powered off. Is it to be expected, or abnormal ?

    17. Creator matthew tercha on December 5, 2013

      Tomorrow now I get to think of my first record to enjoy

    18. Creator U-Turn Audio on December 4, 2013

      @Manny - We will be having local pickups this Saturday.
      @Zbigniew - Happy to hear you are excited! We would love to hear your feedback.

    19. Creator Manny Orejola on December 4, 2013

      When will you have the emails for local pickup day (afternoon is best for me this Saturday)

    20. Creator Zbigniew Tyrlik on December 4, 2013

      Got e-mail from UPS. Delivery tomorrow. Yet another sleepeless night ahead...

    21. Creator Zbigniew Tyrlik on December 2, 2013

      Still waiting for my limited.

    22. Creator U-Turn Audio on November 28, 2013

      @ David - As mentioned in the FAQ, the motor mount has been designed to tilt a bit. Let us know how it sounds once you get everything set up!

    23. Creator David Browne on November 28, 2013

      Well, I realize now my question is addressed in the FAQ on the U-Turn website. So, I guess it's OK. I should have my preamp in a few days, I'm thrilled to finally have this in my hands!

    24. Creator David Browne on November 27, 2013

      I got mine today, and I have one small concern. When I put the belt on, the pulley seems to have a little give to it. The belt is pulling on it, and it's leaning slightly towards the platter. Is this normal?

      Also, I don't have a pre-amp yet (I ordered one as soon as I got the shipping notification from U-Turn, it's on the way) so I can't comment on the actual playback yet.

    25. Creator Daniel Callahan on November 26, 2013

      @ U-Turn Audio: I sent an email a couple of weeks ago, any chance you guys could respond to it this week? Thanks.

    26. Creator Manny Orejola on November 26, 2013

      Yes! Local pickup day!

    27. Creator U-Turn Audio on November 26, 2013

      @Arundeep - December 7th is local pickup day. This is mentioned in the above update.
      @Ethan - Aaron is right!

    28. Creator Aaron Russo on November 26, 2013

      @Ethan Rosch: It was mentioned that we would get a certificate in the box for a discount on the upcoming tone arm lifter accessory. Hope that is still the case as I will surely be purchasing a lifter. Any comment on this U-Turn? Anxiously awaiting my limited edition TT!

    29. Creator ARUNDEEP SINGH on November 26, 2013

      Hi--What about the backers who selected local pick-up? When would we be able to pick it up?

      Thx

    30. Creator Ethan Rosch on November 26, 2013

      Hey - what was the special deal for limited edition peeps who are still waiting? A discount on something if I remember?