Hello Kickstarter Family,
Since we began production in December of 2013, we have been able to develop improvements to the SOCCKET based on the honest and helpful feedback we receive from our customers. We became aware of the durability issues with the ball, resulting in scratches or material damage after limited amounts of play. Currently, we are working closely with our overseas vendors and manufacturing partners to improve the durability of the ball, producing a product that is able to withstand the rigors of regular recreational play.
Some of you have experienced these durability issues firsthand. If you have not already reached out to us, we welcome your comments and feedback. It is your honest feedback that helps us to make a better, more quality product. In addition, if you received a defective product, we will process your return free of charge, and provide you with our newer, more durable version at no cost to you.
While we are working as quickly as we can to address these issues, we also want to take the proper amount of time to make sure that we are producing a product of the highest quality, one that you will enjoy and be proud to own. We expect to have our new product ready to begin shipping within 2 - 3 weeks time. We know that is a long time to wait when some you have already been patiently waiting for many weeks.
We hope that you will consider this a worthwhile wait, knowing the product you will shortly receive will be of the utmost quality. Again, we apologize for our delays, and for your extended waiting time. Every effort is being made to make the highest quality product for your enjoyment, and we are sorry that is taking longer than we expected. We appreciate your understanding and value you as a member of the Uncharted Play family.
Jessica and the Uncharted Play Family