Funded! This project was successfully funded on March 28, 2013.

Update #18

Current Status of SOCCKET Production and Shipping

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Hello Kickstarter Family,

Since we began production in December of 2013, we have been able to develop improvements to the SOCCKET based on the honest and helpful feedback we receive from our customers. We became aware of the durability issues with the ball, resulting in scratches or material damage after limited amounts of play. Currently, we are working closely with our overseas vendors and manufacturing partners to improve the durability of the ball, producing a product that is able to withstand the rigors of regular recreational play.

Some of you have experienced these durability issues firsthand. If you have not already reached out to us, we welcome your comments and feedback. It is your honest feedback that helps us to make a better, more quality product. In addition, if you received a defective product, we will process your return free of charge, and provide you with our newer, more durable version at no cost to you.

While we are working as quickly as we can to address these issues, we also want to take the proper amount of time to make sure that we are producing a product of the highest quality, one that you will enjoy and be proud to own. We expect to have our new product ready to begin shipping within 2 - 3 weeks time. We know that is a long time to wait when some you have already been patiently waiting for many weeks.

We hope that you will consider this a worthwhile wait, knowing the product you will shortly receive will be of the utmost quality. Again, we apologize for our delays, and for your extended waiting time. Every effort is being made to make the highest quality product for your enjoyment, and we are sorry that is taking longer than we expected. We appreciate your understanding and value you as a member of the Uncharted Play family.

Thank you,

Jessica and the Uncharted Play Family


Update #17

SOCCKET Shipping Details

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14 likes

Hi Kickstarter family!

We hope you enjoyed a wonderful holiday! We are thankful for many things here at Uncharted Play, but most of all, we are thankful for you and all of your support! We have been working around the clock, assembling your SOCCKET package filled with fun and awesome surprises. You will be the first people to receive a SOCCKET, and we hope that makes you feel very special! All of your orders will begin shipping on December 14th, with all orders to be delivered no later than December 24th. If you have any questions, please feel free to reach out, we are here for you!

Also, some of you have commented that you did not receive the survey. Kickstarter does not permit us to send the survey more than once. If you did not receive the survey, please send us an email so we can make sure to get all the proper information so you can get your SOCCKET!

We will continue to keep you posted on the progress of your SOCCKETs, and we can't wait for you to get them!

Thanks again, you guys are the best!

Jessica and the Uncharted Play family


Update #16

Surveys and Gifts!

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Hi there Uncharted Play fans! 

We are working around the clock to get your SOCCKETs ready, thank you again for your patience! Earlier this week, we sent you a survey to learn a little more about why you love the SOCCKET, and also to get your shipping information so we can send you your SOCCKET. Thank you to everyone who filled out the survey, we love hearing from you! If you did not receive the survey, or had trouble filling it out, please send us a note and let us know. 

As we mentioned, we are sending a gift to all of you, for your amazing support of the SOCCKET. Your gifts are on the way, so be on the lookout! We will continue our regular updates, and keep you posted on the progress of your SOCCKETs. Thanks again, you guys are so awesome! 

Jessica


Update #15

A Special Surprise! Plus A Few More Updates

5 comments
15 likes

Hey there Kickstarter family,

Thank you again for your patience as we work hard to get your SOCCKETs ready! As you know, we have a brand new manufacturing facility, and we are currently in the process of hiring staff to work on the assembly of your SOCCKETs.

As promised, we are sending a gift to all of you who placed an order for a SOCCKET, to let you know just how awesome we think you are. Your gift will be sent out next week, so be on the lookout! 

Additionally, there are many of you who did not order a SOCCKET, but who pledged $10 or more to our cause. We are so thankful for your support! Our initial campaign indicated that you would receive a wristband, but we wanted to give you something even cooler, because you guys are also really awesome:

It is a limited edition Uncharted Play 12-ounce collapsable BPA-free water bottle, carabiner included! We hope you enjoy it, and that it helps you stay healthy and hydrated while you play!

We will continue our regular updates, and keep you posted on the progress of your SOCCKETs. 

Thanks again, you guys are the best!

Jessica


Update #14

One Step Closer...

1 comment
16 likes

Hey there Uncharted Play fans!

We promised to keep you informed every step of the way, and today we have another exciting update to share with you. All of the raw materials needed to make your SOCCKETs have arrived at our brand new production facility! Take a look:

Production should begin very shortly, and we will keep you posted on the progress of production with our regular updates here. We can't wait for you to start playing with your SOCCKET!

Thanks again for your support, you're the best,

Jessica


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