Frequently Asked Questions
Thanks for your support, you can change your pledge amount within the reward tier modal.
1. Calculate the total amount: (price of xArm +shipping fee per unit) * L+ price of gripper * M + price of suction-cup x N
(L, M, N means the number of units you want to order)
2. To change your pledge amount, visit the project page and click the “Manage your pledge" button that appears next to your pledge amount and then select "Change your pledge" on the following page.
3. From here, you can change your pledge amount within the reward tier modal. you’ll be able to adjust your pledge amount by typing the final amount there.
Note that you are not adding to your existing pledge; the amount you enter will be the total amount collected if the project is successfully funded.”
You can also check here:
here is a video show you how to get accessories or more than one unit by adjusting your pledge: https://youtu.be/Ak8SWlMeIooLast updated:
Thanks for reaching out to us, you can choose to create or not to create an account on Kickstarter to order our product.
If you don't want to create a Kickstarter account, please check here:
If you want to create a Kickstarter account, please check here:
Please feel free to shoot us an email to email@example.com if there is any question.Last updated:
Orders from Noe-European countries will be ship start from March 2019, orders from European countries will be ship start from May 2019. We will update the tracking number within 7 working days of shipping, but the time of delivery depends on local delivery speed and customs clearance, which we cannot fully control. Usually, it takes 7-20 working days for you to receive the parcel.Last updated:
For North America and Europe orders, we will choose DHL by default, for orders in other countries, it will be ship according to the actual situation.Last updated:
Our product price does not include VAT or import tax of your country. If you have further question, please feel free to email to firstname.lastname@example.org, thank you.Last updated:
Shipping cost does NOT include extra costs defined as remote area shipping fees on DHL’s website. Please check here if your location is considered remote:
http://www.dhl.com.hk/en/express/shipping/shipping_advice/surcharges.html (Click Remote Area Services>>Remote Area Delivery>>Check for Remote Locations) to check.Last updated:
This is the client’s responsibility to help for a successful order delivery. There are several situations that the parcel will be returned to the shipping company’s country of origin warehouse:
-We will contact the client ASAP once we receive any notification from our shipping company that your parcel is stuck in the customs due to any custom clearance reasons. If the client does not provide any necessary information that is required by the customs (such as tax payment) in a timely manner. The parcel will be returned to the shipping company’s country of origin warehouse. If the client wants to re-ship the parcel, you may need to pay an additional fee (according to the bill from our shipping company). If you decided not to get the parcel at your own discretion, you may need to carry the burden for return shipping cost (according to the bill from our shipping company). We will refund retail price (not included extra shipping cost if paid when you placed your order) after the deduction of the return shipping cost.
-We will contact the client ASAP once we receive any notification from our shipping company that either delivery address or phone number is incorrect. However, if the client does not reply to our inquiry promptly, it will lead to the failure of the parcel delivery. The client may need to carry the burden of additional cost for re-delivery.
For additional questions, shoot us an email at email@example.comLast updated:
The following various parts warranty period is 12 Months: xArm Body, xArm Power Adapter, xArm Controller, Power Adapter of xArm Controller, Emergency Stop Switch, Suction cup, Gripper.
Our goods come with guarantees that UFACTORY agrees to repair or replace a product during the warranty period according to the warranty policies.
If the product needs to be repaired, please contact UFACOTRY technical support(firstname.lastname@example.org) and initiate repair service. UFACTORY will cover the repair and shipping cost for warranty repair.
You can request Warranty Repair Service where:
The product must not have been subjected to abnormal or unauthorized used, as intended by the manufacturer during the warranty period.
No unauthorized disassembling, modification or installation has been performed on the product or a component.
You provide a valid proof-of-purchase, receipt or order number.
Warranty Repair Service will not be provided where:
Damage caused by unauthorized modification, disassembly, or shell opening not in accordance with the official instructions or manuals.
Damage caused by improper installation, incorrect use or operation not in accordance with the official instructions or manuals.
Damage caused by unauthorized repair.
Damage caused by unauthorized circuit modification and mismatch or misuse of the charger.
Damage caused by reliability or compatibility issues when using unauthenticated third-party parts.Last updated:
Pls contact us for help or you can make a new account to pledge the rest amount:
1) Create a new account (better with the same name);
2) Enter the rest amount, in the "Make a pledge without a reward".
3) Pls contact us before and after you make the pledge. I will double check and make the notes for you.Last updated:
Please fill out this form http://ufactory.mikecrm.com/vhuDPka to get the invoice. An invoice will be shipped with products. Once you fill in the form, kindly send a private message to us. We will take a note internally and save it for shipping. Please contact email@example.com if you have any questions.Last updated:
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