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UDOO takes your DIY projects to the next level and it’s a powerful tool for education and creativity.
UDOO takes your DIY projects to the next level and it’s a powerful tool for education and creativity.
UDOO takes your DIY projects to the next level and it’s a powerful tool for education and creativity.
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4,172 backers pledged $641,614 to help bring this project to life.

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    1. UDOO 3-time creator on January 19, 2015

      Hi there,
      for everyone who's still got a problem with the shipping, just visit this page:
      http://www.udoo.org/customer-care/
      Cheers,
      The UDOO Team

    2. Missing avatar

      Frank Gomez on September 6, 2014

      Did we all get ripped off? Isn't there a way to get a refund? If I don't hear something by the end of the week I will claim it as fraud from my Amex and I guarantee I will get my money back and you will loose what money I have you.

    3. Kim Sung Jin on April 28, 2014

      I haven't received mine either...
      plz help..
      I've tried send message couple of times for 6 months; however, still no response...

    4. Arda Yigithan Orhan on April 19, 2014

      Hello,

      I haven't received my item yet, although I responded to the survey. Could you please check it? Thanks!

      Arda

    5. Missing avatar

      Mike Kopack on April 9, 2014

      @Lawrence - If you still haven't received it, pop over to the udoo.org website. Either go onto the forums or hit the support link at the top, and at the bottom of that page open a trouble ticket. They should be able to get you squared away.

    6. Missing avatar

      Hector Silva
      Superbacker
      on March 9, 2014

      Guys, thanks for answering finally... I was able to locate the package. Only one problem. No Bluetooth dongle was included. How can I get the Bluetooth dongle?

    7. Missing avatar

      Lawrence Gillick on March 6, 2014

      Submitted my correct address back in July.
      No nothing.
      More than a little disappointing.

    8. Missing avatar

      Hector Silva
      Superbacker
      on January 30, 2014

      Guys, I'm still waiting for an answer! It's been TWO and HALF MONTHS (November 12, 2013) since I first messaged you guys telling you that I have not received a tracking number or the UDOO Quad. Come on, guys. This is ridiculous. Please just send me my UDOO Quad.

    9. Gerald Stap on January 17, 2014

      Great piece of hardware! Too bad there aren't any enclosures available in the UDOO shop. You can print your own if you got a 3D-printer and download the designs from thingiverse.com. But why haven't you guys responded to your fellow kickstarters from Slicecase? I suggested they contact you for the specs as it would be a great alternative until there is an official enclosure. See http://www.kickstarter.com/projects/twohornets/slicecase-lets-you-decide-the-anatomy-of-your-box for more info.

    10. Missing avatar

      Hector Silva
      Superbacker
      on January 16, 2014

      Still waiting on mine... I have no tracking number and no unit.

    11. JONATHAN ANONUEVO on January 15, 2014

      Hi Everyone,

      I think at this point, we should all collaborate and participate in the UDOO sponsored forum: http://www.udoo.org/forum/

      I find that with IT research, forums provide the best in breed support since a majority of the content is user generated from experience.

    12. Bad_Syntax
      Superbacker
      on January 7, 2014

      I got mine, and it won't work... need to work on it some more this weekend :(

    13. Missing avatar

      Andy Pugh on January 1, 2014

      FWIW, mine finally arrived over the Christmas holiday.
      It's reasonable to say that they are not responsive or fast, but I think that they are trying, but just aren't very good.

    14. Missing avatar

      Hector Silva
      Superbacker
      on December 30, 2013

      Anybody home???

    15. Missing avatar

      Hector Silva
      Superbacker
      on December 27, 2013

      I filled out a support ticket but no answer

    16. Missing avatar

      James Lee on December 24, 2013

      I'm so glad that I got my UDOO Quard finally, thanks UDOO team.

    17. Missing avatar

      Andy Pugh on December 19, 2013

      I also have not recieved my Udoo Quad.
      The forum suggested that I should raise a ticket at:
      http://www.udoo.org/customer-care/index.php
      This might be something that other folk could try. I have received a response, to ask for my "Backer ID#". I have no idea what my backer ID # is. How do I find out?

    18. Missing avatar

      Hector Silva
      Superbacker
      on December 18, 2013

      @UDOO, you guys should really reply to us and let us know what's going on. Sure, it might not be your fault (might be shipper's issue) but please come and let us know. Are these coming from HK? It's going to be shipped through DHL and then handed off to USPS? It's the Holidays, we need to be on the lookout for this stuff, especially since this time of year, package theft is on the increase. Please answer us and let us know what is going on because we still don't have a timeline as to when we will get tracking codes/numbers.

    19. Missing avatar

      Hector Silva
      Superbacker
      on December 18, 2013

      Still no UDOO Quad for me either... no tracking, no package.

    20. Missing avatar

      Benjamin on December 17, 2013

      7 days later and nothing. ..... ..... ....

      Where is my UDOO QUAD ? UPS say that say have never get a packege ....

      Thats shit

    21. Missing avatar

      James Lee on December 14, 2013

      I'm still longing for my UDOO Quard, what's going on there?

    22. Jacek Jamiołkowski - OUTCAST follower on December 12, 2013

      This is getting annoying! I'm completely ignored!!!

    23. Missing avatar

      Benjamin on December 10, 2013

      I have not received my boards yet. what is happening? I only have the UPS code for now 2 month and there is nothing change .....

      That is shit !
      Nobody answer ! That is shit !

    24. Jacek Jamiołkowski - OUTCAST follower on December 9, 2013

      Is there some communication problem? There is no answer to my messages through kickstarter about incomplete package!

    25. Missing avatar

      Nathan Malinoski on November 29, 2013

      For the next update to your Android image, please, please, PLEASE include a proper layout for full USB keyboards; currently the right-hand shift doesn't work, and the End key triggers a sleep mode (And there's no obvious method of waking it back up).

    26. Missing avatar

      Hector Silva
      Superbacker
      on November 28, 2013

      Hello guys, still no response through the website or on here... what's going on? I still have no package or tracking number.

    27. Missing avatar

      JOYCE on November 26, 2013

      same here, I don't get any tracking # and even packaging, also they didn't reply my message

      sigh(-_____-)

    28. Missing avatar

      Hector Silva
      Superbacker
      on November 25, 2013

      Apparently not... I guess we just have to wait. I asked them about where my package was because I had not gotten anything, tracking # nor the actual package. The last time I got a message from them through Kickstarter, they told me that I should get a tracking number before I get my package and when I answered saying that I didn't get a tracking and hadn't gotten one yet (and I still haven't gotten one yet) I did not gotten a response back.

    29. Bogdan Secara on November 22, 2013

      Hi there,

      Any chance to have an estimate on when my package will arrive?

      Many thanks,

      B.

    30. Missing avatar

      Hector Silva
      Superbacker
      on November 18, 2013

      Anybody there, UDOO? I've sent messages on Kickstarter and via the webpage and still haven't heard anything. I don't have my package (QUAD) and I haven't received a tracking number yet. Someone please, answer. Thanks.

    31. Missing avatar

      Ingmar Guillaume on November 18, 2013

      @Kevin,
      yes, seems to be exactly the same problem. I have had contact with Andrea who assured me a replacement would be send. Yet since then I have heard nothing. But mind you, I am a patient man, lol. I'm pretty confident everything will be sorted out.

      The contact page did not work properly. It should be resolved now I believe.

    32. Missing avatar

      Loai Najjar on November 15, 2013

      i have left lots of message to udoo.org ''contact us'' , there is no response and my Udoo

      Loai Najjar 6 days ago

      I have not received my boards yet. what is happening?
      DUAL + QUAD KIT UDOO - Pledge $318 and get one UDOO DUAL core version with WiFi module and Ethernet plug AND one UDOO QUAD core version with WiFi module and Ethernet plug. Plus accessories for both: 2x 12V 2A AC power adapter localised to country of sale and 2x 2mt HDMI cable. You also get 4 micro SD 8GB with Linux and Android 4 already flashed and ready to run. Build your own UDOO network!

    33. Tavsan on November 14, 2013

      No help from UDOO and package captured by customs! And it is gone! Thanks UDOO! i appreciate it.

    34. Missing avatar

      Hector Silva
      Superbacker
      on November 14, 2013

      For those in the USA, where did you get your tracking number from? Was it from UDOO or was it from some shipping agent?

    35. Tavsan on November 12, 2013

      i have left lots of message to udoo.org ''contact us'' , there is no response and my Udoo is on our Customs and cant get it because of the missing customs documentation.

    36. Missing avatar

      Kevin on November 10, 2013

      @Ingmar: I'm also having trouble with a DOA Udoo Quad (just the LED lights up, no other output on HDMI or debug serial) and have a spare BGA (?) chip labelled D9PTK. It looks like it should go under the heatsink next to the power connector.

      Did you get a response? I've left a message via the udoo.org "contact-us" page.

    37. Missing avatar

      Loai Najjar on November 8, 2013

      I have not received my boards yet. what is happening?
      DUAL + QUAD KIT UDOO - Pledge $318 and get one UDOO DUAL core version with WiFi module and Ethernet plug AND one UDOO QUAD core version with WiFi module and Ethernet plug. Plus accessories for both: 2x 12V 2A AC power adapter localised to country of sale and 2x 2mt HDMI cable. You also get 4 micro SD 8GB with Linux and Android 4 already flashed and ready to run. Build your own UDOO network!

    38. Tavsan on November 5, 2013

      Udoo.org doesnt send the activation code.

    39. Homer Hazel on November 5, 2013

      My package did not follow the change of address. We moved and it was not delivered to our old house, nor the temporary quarters until our new house is done. Please advise how I can get mt reward. I supported at the $169.00 level and would really like to get the board.

      Thank you,
      Homer Hazel

    40. Missing avatar

      Ingmar Guillaume on November 3, 2013

      (Also sent this through UDOO.org website and KS mail, but "something is wrong" is reported back)

      Hi,

      upon opening the package, I found the UDOO Quad, but also a small rectangular part labeled 3FK17 D9PTK and a stylish M, which I believe to be the memory. The board does not boot.

      DOA? How do we go from here?

    41. DeltaLima
      Superbacker
      on November 3, 2013

      @TB is appears you got registered and concerned posted with some initial replies.

      To all others:
      Please bring any technical questions concerns or updates to the UDOO Forums, do not post them here as the probably won't get much attention. The forums have a whole community watching and helping each other.
      http://www.udoo.org/forum

    42. Tavsan on November 3, 2013

      @UDOO
      I have a customs clearance issue which requires your action.

      Check your message box.

    43. Missing avatar

      TB on November 2, 2013

      Your forums are not allowing me to register; the email never comes and is not in spam. I've registered twice and still nothing for 3 days. It says to contact someone on the team, but I have to be logged in to do that.

      Here's several problems on Android: Google Play doesn't work(auto closes), videos don't play correctly at all, there is no sound from HDMI or the headphone jack, bluetooth doesn't activate, OTG doesn't work despite following the manual, browser constantly crashes and nothing can be downloaded with it, performance is not very good(using the quad board).

    44. Missing avatar

      Nicola on November 2, 2013

      Received mine two days ago in Italy. After having flashed the newest linux image from their site and having applied the patch everything is working like a charm so far... Thanks!!

    45. Knut Einar Kristensen on November 2, 2013

      Recived an invoice from UPS. I had to pay 525 NOK ($68) to get my $169 Udoo quad through customs. The invoice said the value was €182????
      UPS has a fee of 155 NOK ($25) to handle customs. Why did you set the value higher than I paid?

    46. Missing avatar

      Mike Kopack on November 2, 2013

      Ok,seriously, a lot of you are complaint about issues that have already been discussed and resolved over in the udoo.org/forums. Likewise there have been several updates to the ad card images since the preloaded ones were written - go download and reflash your cards before complaining about issues here.

      Finally, understand that we are at the very start of this product. The raspberrypi was horrible the first 3-4 months it was out as well. The software needs to mature more, certainly. Give them time to figure out the issues. They were pushing hard to get the hardware out the door and now they need to focus on the software side. As kickstarters you get to be involved in the shaping of that software and can help them.

      Of you were expecting this thing to be perfect and ready to use as is the second you received it, then you obviously haven't played with any of these small ARM systems before. I have been through 5 of them now and they are never really all that great when they first come out.

      So seriously, come over to the forums, or to the freenode #udoo irc channel and let's work on resolving issues instead of just posting complaints here and getting nowhere fast...

    47. Hugo Teixeira on November 1, 2013

      uiiiiiiii Mine arrived today .... Portugal rocks :D

    48. Missing avatar

      Bytemaniac on October 31, 2013

      Received mine today! Thanks!

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