Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
Dear Kathy, we respond to all our customers and try our very best to address every issue. Close to two million people are using our products worldwide and we're proud to have solved a rather nasty problem - clogged drains.
Our customer service personnel will be happy to assist you. Please contact us at firstname.lastname@example.org
Have a great day!
I'll be trying this instead https://www.amazon.com/gp/product/B0094KO65W/ref=ox_sc_act_title_3…
YOu guys really have some set! People are complaining about the horrid quality of your showershroom and you don't respond to that at all, you ignore it here and on Amazon yet you know how to communicate when you want to sell another item. I do NOT trust you as you KNOW there is a quality issue and you are not addressing it.
I have the same problem, mine is filthy on top and nothing will shift it :(
Received and used SinkShroom for a few months...the shroom turned completed black underneath (not sure if from grime or mold) and wouldn't clean off...super gross trying to clean it out too. It didn't catch any hair but clogged easily with toothpaste and soap scum. Pretty much useless and kind of an eyesore in the sink. I recently threw it out and replaced with this nifty $10 OXO drain protector that looks great, is easy to clean, and works wonderfully:
Best device in the world! My wife has long hair.... Helps immensely
still not show up yet...any help there?
Hi Chase, sorry to hear you haven't received your pledge yet. Have you submitted the survey? Please email our customer specialist Max - email@example.com and he'll be happy to assist. Thanks!
Still haven't gotten mine yet. Patiently waiting! Thanks
Hi Robert, I'll reply to you directly. We'll make sure we get it resolved. Thanks.
My 4 pack never arrived. I just found a tracking number in a mail but the tracking number is not found on usps site
i've been using the sinkshroom for almost 2 months now. sad to sad it caught almost nothing after 2 months of usage, not trying to blame the product here but i felt the sink hole might be too big for the sinkshroom , can advise what i should do now ? thanks
@Ransley - Thank you for your follow up. We will be shipping to all backers that responded to surveys in the past two weeks next Monday. Thank you!
@Lisa & David - Please login to your account and look for a link that will take you to the survey. It is being sent by Kickstarter and not by us. Should you have difficulties, please contact KS customer support. Thank you.
Hello, I never received my Sinkshroom, and I have already submitted my answers to the survey. Please let me know if there is anything else I need to do.
Didn't receive my sinkshroom
I didn't receive any sinkshroom. No messages with a survey.
@BriCo84 - Thanks for your comment. We haven't heard from anyone having a similar issue. Considering the fact that tens of thousands of SinkShrooms are now installed all over the country and abroad, this does not seem to be a common problem. Please do share with us, however, how you were able to resolve it. Thank you!
Has anyone else run in to this problem, and Creator, do you have a solution by any chance?!?
I discovered last night, that since installing my sink shroom weeks ago, my sink has been leaking in to the cabinet every time i used it. It turns out i did not put back the sink stopper rod, which left a hole in the pipe that water came out of. Obviously this was my stupid mistake. I attached the rod and sealed the hole and no problems. However, i quickly found, that my sink starts to pool water, having the rod blocking the water down the drain appears to affect the performance. So i began looking for a "seal" to use for the rod opening hole in the pipe as that would be a better solution than leaving the obstructing rod in place. I could not find one....
Does anyone have a solution, or creator...maybe you could sell something to specifically seal that hole. a simple screw with rubber grommet that is made to fit?
@David - You never submitted your survey. Please do and we'll get your pledge out to you. Without the survey we have no way of knowing where to ship. The survey is sent by KS and not us by the way. If you need assistance filling out the survey, please contact firstname.lastname@example.org Thank you.
@Jameson - It normally takes longer for the package to reach Singapore, but it's been a while since we mailed all the packages. Please email email@example.com and he will investigate and get back to you. Thank you!
Never got anything???
Hi there, i have yet to receive my Shrooms, could i check if they've been sent out?
@Gabriele - Thank you for your message! We appreciate you simply noting that the SinkShroom™ hasn't worked for you without blaming the product or the creators :) I just sent you a private message. Have a Happy and Healthy 2017!
Could you measure your drain(s) and let me know what size they are? Do you know if your drains are a standard size in Italy? Thanks in advance for your reply.
What a pity!!! I was a backer for TubShroom but I early discovered it didn't fit any of my drains (it is too big for italian drains).
Then I supported SinkShroom, hoping it could solve the problem, but also this time I had to admit it is not ok for italian drains (it is too little).
Just a big pity: this could be a definitive solution, but not for italians.
Thank you anyway for your idea.
@Joel - Thank you very much for your complement! it means a lot to us. A lot of hard work was put into this and comments like this make it well worth it.
We're currently developing our next product we call ShowerShroom™ deigned for the standing shower drains that are typically 2" in diameter. It should be ready by March 2017 hopefully.
Happy and Healthy 2017 to you and your family!
This is great in the bathtub. I hope one of the days you guys make the larger sand up shower (bigger drain) version. Super simple, and works well. This is one of those inventions that makes me think, why didn't i think of that. I wish you continued success, I am a happy customer.
Have not received mine in Singapore...
I also find that if I have the water on more than slow that it drains so slow and the sink starts to fill.
@Haunted Doug - I sent you a PM. Please let me know if you have any further questions. Thanks.
Seriously Melanie? Apparently you backed this without reading or watching anything. And for the record, they are working incredibly for me after a few days use.
Is anyone else having problems with the Shroom making the sink drain sllllloooooooowwwwwlllllyyyyyy? The base of the SinkShroom is SLIGHTLY large for the drain, so that it's pushed up a little, but I'm not sure that totally explains how slowly the sink drains.
@Melanie - For occasions when you need to fill up the sink with water, we suggest using a stopper. Silicone/rubber stoppers can be purchased for $2-3 online, or in pretty much any hardware/homeware store or even supermarket. We're soon coming out with a great universal silicone stopper in matching colors. We have been getting a lot of requests for it from our TubShroom customers. Thank you for your support and Happy Holidays!
What am I supposed to do if I want to use my bathtub for a bath? Do I have to re-install my old stopper? I wish I'd realized that beforehand because I've just wasted my money if that is the case.
Got mine today. Ontario, Canada. Can't wait to try it out.:-)
Wow! Thanks for the heads up. These folks are pretty shameless.
You guys have someone blatantly trying to rip your design off: https://www.kickstarter.com/projects/1019999024/tubgenie-the-tub-stopper-strainer-hair-catcher-com
Guys, thank you for letting us know you received your SinkShroom™. When you get a chance, please take a couple of minutes to write an honest review on Amazon for SinkShroom™ it will help us a lot :) As usual thank you very much for your support!
The Sinkshroom arrived yesterday. It is a perfect fit and the arms are definitely a nice improvement. I haven't really tried it out but if it works as well as the tubshroom it will be perfect.
Received mine 10 minutes ago, installed sink & tub shroom right away and both fit well. I wish it was a bit prettier in the sink (like having a shiny cover as plugs usually have), but keeping pipes from being clogged is more important.
Got mine today...it is great. Thanks!
Just wanted to post a quick note that I got mine delivered. The SinkShroom is great and the arms on the side to keep it raised is a great improvement. I also got the TubShroom, but the foot is too short and it sinks into the pipe - but since it fits snug enough in the pipe I can keep it raised all by itself. Overall, I'm pretty happy with the design and looking forward to see how they both work.
Would you have shipment dates for Hong Kong? Thanks.
Did you get my message/email? I was hoping to change colors because we are moving and green will be an eyesore in the new bathroom. I'm hoping its not too late to change. Thanks!
@ Cecelia,Richard - Please see latest update. We start shipping next Monday and will ship in waves until all pledges are filled. Thank you.
Nothing yet, please update.
I am wondering when we are going to receive our product. We haven't seen any updates or information about a tracking number or anything. What is going on with that?
@ Nathan - Yes, only the stopper needs to be removed. Not the entire assembly. Thank you for your support!
If replacing a pop up drain....the kind where you pull up on the top of the faucet and it pulls the stopper down to plug the drain....if you remove that...do most people just pull the stopper out, but leave everything else connected? Because that pop up is necessary to plug a hole on the backside of the drain pipe.
Not sure if that makes sense...just trying to get it figured out in my brain before it comes. :)
@Jason - The Kickstarter campaign was for our new product - SinkShroom™. TubShroom® was just an add-on and was offered at a discount, thus purchasing the TubShroom® along with the SinkShroom™ was optional. Hope this answers your question. Thank you.