Reward Update: Shipping, Exchanges & Sharing
Hello Kickstarter backers!
We hope that by now most of you have received your Suzanne and Marjory bras. If you haven't, here's why:
- We still might need information on your correct address and/or size
- If you are international, and requested a Jessica as a part of your double trouble backer amount, you will be receiving both bras once the Jessica style comes in.
So...when is that?
Our Jessica bras will be leaving our factory on November 4th, and we anticipate that we will be able to start shipping them out to you by the middle of November. If you have not done so in the last 6 months, please email us at email@example.com with your current mailing address and bra size (size calculator) by November 11th.
What if I need to exchange my size?
Yes, you can exchange your Kickstarter reward size. Here's how:
- Please email us at firstname.lastname@example.org with the subject line "Kickstarter Reward Return" so that we can expect your return and can work with you to determine the best exchange size.
- Kickstarter Rewards may be returned to the following address:
Trusst Lingerie ATTN: HC 700 Commerce Pkwy. West Dr. Greenwood, IN 46143
- Repackage your reward in the original packaging, including the plastic bag used to protect the bra.
- Using the carrier of your choice, obtain a shipping label and affix it to the box, ensuring that your return label completely covers the initial shipping label.
- If possible, retain tracking information in case delays in shipping occur.
- When your returned reward is received, we will ship the requested exchange size.
- If an alternative reward was discussed, Trusst will follow-up with you after the factory has received your returned reward.
What if I LOVE my bra and want another?
That's great! Bras are currently available on www.trusstlingerie.com and shipping is free on all domestic orders.
We are working with our fulfillment center to establish international shipping and wil begin accepting international orders through our website when those details are finalized.
If you love your new bra, please also help us with the following:
- Providing feedback - send us comments via email@example.com
- Share your new Trusst bra and your experience with your friends
- Share our website and follow us on Facebook, Twitter, and Instagram
For any other questions, please email us at firstname.lastname@example.org
All the best,
The Trusst Team