Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
I would like to swap my checked for carry on. How do I do this (if anyone is still there)?
Wow... made a pledge in 2014. It's almost been 3 years and still haven't received anything. I can't believe Kickstarter would still allow these guys to ask for pre-orders!
@Wendy Pike You're wasting your time. Kickstarter can't do anything more than we've already tried.
Still haven't received the product I pledged for. Years later. What a disappointing and costly experience.
I reported this project to Kickstarter, maybe if we all do the same the creators will give us a update.
Ever since I received my carry on, it's like Trunkster have behaved as though their order is complete. It's not: I paid for both carry on and check in, although I would say the carry on is ridiculously heavy! Kickstarter lesson learned...
please send me a refund!
I also have paid for the carry on, which I did receive (very poor quality) and the checked in, which I still haven't received and wish I had not been so quick to get sucked in.
I also got stung by the drone through kickstarter.
goodbye kickstarter, i'm not going to waste any more money with dodgy ideas you promote
27mo the ago I gave you 720 dollars because I believed in your product and ideas. While the carry on has served me fairly well, the checked bag is nowhere to be found with little to no idea on what's even happening. "We are having manufacturing issues" isn't enough explanation. What are you doing to address the issue? Update the people that willingly gave you money. Just tell us what's happening. Or, like Lily, just say "oh well. Can't figure it out. Bankruptcy. Good luck."
Any communication is welcome at this point. We trusted you. You owe us. Money or otherwise.
Another way to go about this is to contact the "Sharks" that went in on it with the creators... Marc Cuban and Lori Greiner. I nicely Facebook posted on Marc's page. Anyone want to do more research and post it for all of the Kickstarter and Indigogo backers?
Someone from Trunkster has logged in today! They're still alive then! Perhaps this means we will eventually hear something from them - even if that is to say they've gone bust, which I suspect is the most likely outcome given their 'customer service' skills.
@Robert Perdue There most certainly is legal action that could be taken:
You have to be pretty determined to do that. I've seen many threats of such from backers of this and other projects, but they nearly always turn out to be hot air.
There is no legal action you can take. It's crowdfunding and this is what happens. I knew as soon as my carry on showed up with build quality issues that this wasn't going to end well and the response I got from their customer service telling me the gap when the sliding door was closed was within spec confirmed I had made a mistake backing this project. If such a small suitcase can't be made well there is no way they can build a larger one. Also the design just doesn't work anyway, the extendable handle takes up too much room inside the suitcase. I have a much less expensive hard shell carry on that hold more. I'm giving away my carry on this week. I may just throw it away along with the Skully shirts I have.
I Hate How These SCUM BAGS Are Still Shilling Out Commissions To Pigs On Social Media Who Promote Their Gear For Sale Still.
Clearly The Guys From Trunkster Are Sunning Themselves In The Caribbean On Our Dime As Their Is No Excuse Not To Reply Or Have Auto Reply For E-mails We've All Sent Either Asking For Tracking, Answers Or Taking A Loss & Opting For A Checkin Unit!
Emailed over a month ago to swap out checked for another carry-on. No response. Man up, guys. Just be honest.
I've Been Asking/Emailing To Change Checkin For Carry On, No Reply...Sorry Guys, The Gig Is Up. You Aren't Getting As Much As A Reply.
I need you to answer the e-mails
I have an US address to receive the the bag
clients that already paid must beg???
Is there any way I can switch the checked piece to an additional carry on piece. Saves you money. Saves me time. I've had no problems with the carry on but know it won't last more than two years. Robcornelius@me.com
I Cannot Believe The Scum At @KickStarter Are Still Allowing People To "Pre-Order" These Units...What Absolute Pigs. One Thing To Take Our Money 'Unknowingly' But To Allow People To Get Ripped Off Going Forward Is Downright Illegal, Immoral & Abhorrent.
Hey Fellow Funders, 'Funded Today' is advertising Trunkster as a tremendous success on their facebook page. I just dropped a small honesty bomb in the comments. Feel free to take a look at their postings on March 16, March 14, and many more if you care to scroll back. Here is a link: https://www.facebook.com/fundedtoday/
@Henry Penaranda Upload the photo to somewhere like Flickr, then link to it from here.
Have not received my check in luggage, used my carry on twice and it's already broken. Tried putting the pic here but it won't let me.
Did anybody start a petition against Trunkster? Please send me the link?
Want a refund. It's been 2yrs and 2months for God's sake!
I tried contact via their sales web site, but no-one seems to be home. If they haven't gone bust already I suspect it won't be long with customer service like that.
I wouldn't even bother asking for a refund - it's almost certainly been spent. I'll bet Mark Cuban isn't best pleased either (assuming that investment went ahead - they sometimes fail during post-show negotiations).
Never received the carry on or replies to my emails. I want a refund.
Have PM, Have Emailed...
Still No Reply About Copping A Carry On Instead If Checkin...Can You Sort This Out Please!
Would like to swap my pledged Checked for a Carry On. Please advise.
+1 on getting in on the legal action. can anyone from WA file one similar to the one that was filed against another project that didn't deliver? kickstarter didn't do anything when I reached out to them. how do we get an official reply from kickstarter itself? every time I see a cool project on kickstarter, I think about trunkster and decode not to back it.
I GIVE UP
I'LL TAKE ANOTHER CHECKED IN AND GIFT IT RATHER THAN NEVER GETTING A CHECK IN.
HOW DO I TAKE THIS UP - YOU NEVER - EVER - REPLY TO MY MESSAGES!!!
I too am waiting for the checked bag size. I have written a polite message. I'll see if they reply. I hope they will as Trunkster was my first kickstarter and I have been such an advocate for their product.
Well that's all a disheartening read... I wish the founders and Kickstarter followed the 'Be respectful and considerate' tag that we're expected to. Maybe it will show one day, but I'm not holding my breath. Keep me posted if anyone hears anything
Well, the app just got an update (iOS), so someone is still around. That may just be Lugloc though as they have to justify their yearly fee - interesting how that one has sneaked up on us all!
I Understand You're A Two Man Band, But Failing To Keep People HONESTLY Updated Is Noones Failing But Your Own.
People Can Handle Bad News Given Time, But They'll Never Stomach Lies & Smoke.
You're Clearly Out Of Cash & Need To Save Face, Just Fess Up! 2+ Years!
I haven't received responses to any emails but worse - my emails aren't showing as "sent". Have had no contact with them since Aug.2016 but did have responses to emails until that time. I love my carry-on even though the door is becoming more skewed. I'm not sure legal options exist - do we even know where they are?
Got carry on. Been waiting more than 2 years for my checked baggage. No reply to any emails. Giving kickstarter and Trunkster a very bad name. Want to know honestly what is going on.
Oh. Well I came here to check on the status of the check-ins, and it looks as if the news is dire.
So they've screwed us, by the looks of it.
I also purchased both bags and have yet to get my second one nor have I heard a word from them.
Count me in on any legal action that occurs as well.
Sneaky. They marked the backerkit as shipped when they knew they didnt ship the other bag.
Agreed with @Robert Perdue. My carry-on has been relegated to the garage. I just don't trust it to hold up to much abuse, or to open when I need it to open. I've now bought new checked bags which are likely to be significantly more functional for half the price. Expensive lesson learned (the design was too complex for its own good).
I don't even want the checked bag anymore and I hope I don't get it. I used the carry on twice and the retractable handles just take up too much room on the inside of the suitcase to be useful. I need to find a way to get rid of the carry on suitcase now since I never use it.
No luck with contact. I'm in the same boat waiting for the larger size.
Lets face it, the odds are we won't see it, or it will be like the Coolest Cooler where additional cash was required (that said, it IS an awesome cooler when all is said and done).
As far as legal or FTC action, unless the creators have personal assets, if the money is gone there is nothing to recover.
At this point I consider it a sunk cost, and if it shows up great. It's not the first project (ok, one of the higher price point ones) where this has happened.
Has anyone had any luck with contact to the creators outside of this forum?
Any word on the status of the checked luggage? I received the carry-on bag, but I paid for both. Thank you.
I have contacted Kickstarter already, I am afraid they won't do much for us. They've apparently sent a message to the founders asking for news, but it's been a week and last time I checked, no updates or private messages...
I will try to open a case with the federal trade comission this weekend ; i don't know if I can from abroad, so if an american citizen wants to do it... ;)
Legal Action Agree +1, I'm up for it.
Well look at that...
Clearly the inventors of this have nothing but contempt for us backers. They don't even have the common courtesy of falling on their sword and putting us out of our misery or updating us and placating us for another month or 2. Kickstarted need to force them to make a statement or this will be the last item I back. I had fears that "the coolest" would wind up like this but to their credit they delivered in spades and a quality product at that.
Trunkster, you'll never work in this town again if you don't communicate with the people you've asked to support you. Your names will forever be dirt and I, for one, will see you as nothing more than competent thieves and grossly incompetent business students.
still waiting for my checked baggage
I've seen legal action threatened on several projects I've backed. In all cases, nothing ever came of it. If someone wants to take legal action badly enough, just do it!