Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
I contacted them at the beginning of the year about my checked bag and was told they would be shipped in late spring. I have tried to contact them three times this summer with no response. I suppose I'll file complaints with the BBB and any other organizations I can find, for both Trunkster and Kickstarter.
I am currently writing a complaint with https://www.econsumer.gov, which can be useful for us europeans. Has anyone found a postal address for this bullshit company Trunkster ?!?
Pledged for 2 and never got them, won't even reply??? What is this??? Give me my money back! This is ridiculous!!!
We clearly need to find a way to legalize our complaints. Anyone ready to do that in the US ? It will be difficult for us living abroad... :/
for those with pets, it makes a nice cat bed. a very expensive cat bed. but better than letting it gather dust, right?
@Kevin Still That's not Trunkster. It contains a zipper.
@Jill Zolkos The creators are not contactable (at least not unless they want to be). Even their suppliers don't appear to have confidence in them (at least not the one I contacted). I'd accept another carry-on (to relegate to the garage, never to be used) at this point - at least the battery pack and tracker work - but they won't even do that now. You may get lucky in a fire sale when they finally pack up and go home.
If nothing else, this whole sorry mess proves that the zipper still wins. They may be the weak point, but flimsy roll-up doors are weaker. This is one case where we all should have seen sense and ran a mile. Lesson learned!
So what's the best course of action here? Anyone successfully in getting their money back??
Here's the bag that Trunkster tried (and failed) to make:
I was one of the "lucky ones" that actually got the luggage, but I sold it on eBay the same day I took it out of the box. It was terrible. Bad wheels, poor quality and bad design.
@Yousaf, I am right behind you ! I've got time to spare tonight so I will look into it, thanks for the info...
I got my carry on a long time back and not the checked..
do anyone received checked by the way
I submitted my report just now.
I got the carry on but never the checked luggage.
Let's hope some resolution is out there.
Folks, since neither the Creators or Kickstarter are willing to address this fraudulent case, perhaps we can file a suit through CrowdJustice to recover our funds. Its based out of the UK, but may have services available in USA as well.
I would like to get my money refunded for the Check luggage as there is no foreseeable delivery date for this product.
@Blake Chang, If you live in the US i think you can try with the FTT ! I don't think you will find Trunkster as a company on the list, so I put Kickstarter and mentionned Trunkster when I did it !
Can anyone please tell me where can I file a complaint website?
Website still and taking orders it appears??
I WANT MY SECOND BAG! Is there any way to get my second bag?!!? I paid a lot of money!
This comment has been removed by Kickstarter.
Just checked and their website has gone away. I'm taking that as final confirmation that this project is a bust. I won't call it a scam though - a lot of backers did get at least some of their rewards. I wish I'd accepted their offer to switch to a carry-on, even though I wouldn't use it. At least I'd then have another GPS tracker, though I guess I'd be better off getting a proper LugLoc anyway.
I still didn't get my Trunkster.
Can you please check the status of my order?
Found this "Trunkster Shark Tank Update
The Shark Tank Blog constantly provides updates and follow-ups about entrepreneurs who have appeared on the Shark Tank TV show. The deal with Mark and Lori never closed and it appears Trunkster is not fulfilling orders from their crowd funding campaigns. Orders that were fulfilled were poor quality. A look at the comments on the Kickstarter page reveals a lot of very unhappy would-be customers. Attempts at emailing or contacting the business go unanswered. The website is dark and the social media accounts have been deleted. It appears Trunkster is a HUGE failure." You can read at the source here:
Or maybe set up a facebook page.
When I googled "trunkster scam" nothing populated as a result. Perhaps enough people aren't sharing their experience online. Would be great if someone set up a website for this specific reason offering a place where people can share their stories of being scammed. This would allow Google to index the site and allow a result when someone searches for "trunkster scam." As is, there is quite a bit of positive content out there related to Trunkster. Just a thought...
I posted a complaint on BBB against Kickstarter also, as I could not find Trunkster listed a company...
@Laurie : It's hard to find their address to file a complaint on BBB, what did you search for to find them ? I can't find any trace of them being registered anywhere, their FB page doesn't exist anymore... Scam scam scam, here it is !
I filed a complaint on BBB against Kickstarter mentioning Trunkster.
@Robert Perdue You _can_ take legal action. Never said you'd win.
I tried one last attempt to reach out to them. No luck. I think we can safely consider this one bust. :(
So we file a complaint against Kickstarter, or Trunkster??
Hi everyone! The BBB said that if everyone who has not received their item can file a complaint with them against Kickstarter that they can establish a pattern of business practice and that would be of great service to us all in terms of a resolution. It's super easy to do, just go the the BBB site and they'll walk you through it. Kickstarter is located inn Brooklyn, NY you'll need to know that to search for them. We've gotta stick together on this. We will prevail.
I'm currently filing a complaint via the FTC aswell btw !
@markgray @ robertPerdue I say we file. Why not harass everyone for justice and make them spend a bunch of money defending themselves? I promise you it would be cheaper for Trunkster, Mark Cuban and Kickstarter to refund us than to pay legal fees.
I'm filing with the BBB right now actually. Kickstarter claims they don't owe us however that argument doesn't work because they made money off of each of our transactions. At the bare minimum they owe us a refund of the fee they earned on the merchandise we haven't received. I will never use kickstarter again.
@ Mark Gray "There most certainly is legal action that could be taken:"
There really isn't. A class action suit will get us nothing. Winning will be very difficult and if somehow they won the lawyer would get any money first, of which there isn't any, and we would get whatever is left over spread evenly amongst those who backed the project which again is none.
3 years and still waiting? Is this ever going to happen???? Or can you just refund me??
@#$^@#@#@#&^%@$#@#, still nothing from these jokers.
Yep, I also pledged for the full sized case 3 years ago and not only do I not have the case, I also, have had zero communication from them, even though I have tried to contact them several times via all of their contact methods. I would also like to swap my checked for a carry on, at least I would get something in return. Kickstarter need to carefully assess who they promote, as it is extremely, bad for their brand as well. These guys are a bunch of Asshats, actually, maybe all of us that pledged are the Asshats.
Wow. 2 years yet still havent received my full size. �
I would like to swap my checked for carry on. How do I do this (if anyone is still there)?
Wow... made a pledge in 2014. It's almost been 3 years and still haven't received anything. I can't believe Kickstarter would still allow these guys to ask for pre-orders!
@Wendy Pike You're wasting your time. Kickstarter can't do anything more than we've already tried.
Still haven't received the product I pledged for. Years later. What a disappointing and costly experience.
I reported this project to Kickstarter, maybe if we all do the same the creators will give us a update.
Ever since I received my carry on, it's like Trunkster have behaved as though their order is complete. It's not: I paid for both carry on and check in, although I would say the carry on is ridiculously heavy! Kickstarter lesson learned...
please send me a refund!
I also have paid for the carry on, which I did receive (very poor quality) and the checked in, which I still haven't received and wish I had not been so quick to get sucked in.
I also got stung by the drone through kickstarter.
goodbye kickstarter, i'm not going to waste any more money with dodgy ideas you promote
27mo the ago I gave you 720 dollars because I believed in your product and ideas. While the carry on has served me fairly well, the checked bag is nowhere to be found with little to no idea on what's even happening. "We are having manufacturing issues" isn't enough explanation. What are you doing to address the issue? Update the people that willingly gave you money. Just tell us what's happening. Or, like Lily, just say "oh well. Can't figure it out. Bankruptcy. Good luck."
Any communication is welcome at this point. We trusted you. You owe us. Money or otherwise.
Another way to go about this is to contact the "Sharks" that went in on it with the creators... Marc Cuban and Lori Greiner. I nicely Facebook posted on Marc's page. Anyone want to do more research and post it for all of the Kickstarter and Indigogo backers?
Someone from Trunkster has logged in today! They're still alive then! Perhaps this means we will eventually hear something from them - even if that is to say they've gone bust, which I suspect is the most likely outcome given their 'customer service' skills.
@Robert Perdue There most certainly is legal action that could be taken:
You have to be pretty determined to do that. I've seen many threats of such from backers of this and other projects, but they nearly always turn out to be hot air.