Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
Still waiting. Would be nice with a christmas-update
I never received my product. An email to the company was supposed to be forwarded to someone who could help and they never replied. Sad.
Any news on our items?
It seems that a lot of us is still waiting to get their trekpak...
At this point, I'd at least like to receive the Deuter Pak I paid for.
Opted to get the non-fabric product as the one we backed will never get done. Feels like a $30 product from China. Nothing like what was promised. Rubbish. Took Kickstarter funds and ran. One of the few projects backed that did not deliver.
Did everyone else receive the "holiday thank you" email the other day? One of the things on offer was a Deuter Alpine Pak similar enough to what I paid for years ago now. Too bad mine has yet to be delivered as an original backer.
Tried Twitter on 7th Nov and got : "not out of luck! Details are in the works, waiting on a couple pieces of info and will release an update". Not quite a scam but lots went wrong and they were just not honest with backers. Waste on money
Yup - dead project.
Can't even sign in at the website anymore. Starting to look like we are screwed if we waited for the fabric version.
I am in the same boat. I have tried email and have received no response. Please update us on the status.
What's the status on the pro packs? You said that we would be receiving emails pertaining to our pledges back in June. I have received no such email. An update would be appreciated.
Curious if those of us that opted to receive the foam version while waiting for the pro version to be ready should still be expecting a pro/fabric version someday? Or has that been shelved and we have our final product?
Still waiting for a TREKKER INSERT. 28 months and counting... No response.
You should receive emails regarding your pledges shortly! Thank you for reaching out to us via our Kickstarter feed and we look forward to solving your needs!
I'm in the same situation as FinchAxe. I opted to wait for the pro inserts.
At this point I accept they will probably never happen and would like to get the regular inserts or a refund, whichever is easier.
Dear TrekPak, I'm reaching out here because I'm having difficulty getting a response from email@example.com. I've succumb to not waiting for the pro pack and am happy to get the regular package with backpack. Could you please contact me so I can progress this? Thanks in advance.
A response would be appreciated. It has been 2 years and still waiting for the pro inserts... :P
Any progress on pro packs?
Any updates on the pro insert?
Mike, received your inquiry, working on replies. Thank you for your patience with our very small team. We look forward to sending you updated information shortly!
No idea what the heck has happened to my Kickstarter pledge. No emails, no communication, no updates. Send note to support but no reply.
Glad we were able to quickly resolve the issue.
I was contacted and it was explained that it was sent by mistake. I will still be receiving the fabric version when it is ready.
Thanks for the response
I never received an email about my pledge. What was the content of the email?
I would like to have an answer here instead of offline because others may have the same questions.
Unless there is something to hide this should not be a problem.
Apologies for the frustrations you appear to be having. An email was sent to you Thursday regarding your specific pledge shipment. Please contact firstname.lastname@example.org if our support email did not reach your inbox, and we would be happy to work out your concerns.
Thank you again for your support via Kickstarter!
I just received the foam version in the mail.
Does that mean you have given up on the cloth version? Why no updates? Why no notice that you were just sending the foam?
I waited for the better version, if you advised us that you were giving up I could have had the foam version earlier.
Good product idea, Poor customer service, Horribly run business.
When will the bags be shipped? I've been waiting for over a year hoping for it all to be finished.
@TrekPak, sorry are you saying we should have a login to the website to check for orders? I never a received login details or have I confused what you meant in your Mar 9 comment?
For information associated with your order, please login to your account at www.TrekPak.com for an up to date status and additional information. Please email email@example.com if you have trouble accessing your account.
So since you guys ignore me via email and facebook: I got confirmation that my package was delivered to you on Monday and haven't heard a peep all week. I just simply want to be done with this ordeal and would really appreciate it if you would have the decency to address a dissatisfied customer. Please release me from this unfortunate situation and you will never hear from me again, I promise that it will be much easier for both of us than slowly ripping off the band-aid as you currently are. Seriously, if customer service is important to you like you say than any service would be better than the none I'm currently getting. I tried to keep this out of the public forum but you've left me no choice. Lets just be done.
Thank you for your understanding of difficulty in updates due to time and support of TrekPak!
Thank you. I appreciate it is hard - the status was very hard to ascertain from the paucity of updates. It was unclear what product for backers was at what stage.
I assure you TrekPak is not dead. All standard line inserts have shipped, and we are working on an update for fabric line status. If we could squeeze more than 24 hours in a day, we would!
Thank you for your patience!
Is this dead?
Very confused now - what is the status, ETA on Pro Packs, no real idea what is going on .....
Did you guys close up shop??? How come your website is down? Can you please send my order?
Hey Guys, Any updates on the 1500 case yet?? I was promised this by February and we are inching ever so close to March and no updates.
Michael, thanks for checking up on us! We just posted a status update (#59) with some more information! Thanks for your patience!
Any update on the professional line yet. 1500 case pro line I thought was due in December. just a few days left and haven't heard any updates lately.
Mosley, great idea! We will see what can be done along those lines to accommodate that!
Andrew, yay!!! So excited to hear you love your system! Thank you for the compliment!
Got my trekpak rollipak this week, and LOVE IT. I've already tried to fit a few of my bags with the system, it's fun just deciding on what compartments i want and where!
Thanks. One other idea - I wouldn't mind having more than one insert for my FreeRider, and I may not be alone. Because of that, when the time comes for the trade-out to the pro version, I would suggest that you consider offering the option to either A. return the standard insert for a pro version OR B. keep the standard version and receive a coupon for the difference in price between the two plus shipping. I would keep the standard insert and use the coupon to order a pro version. Others might opt to use the coupon to purchase additional dividers, rolli, etc.
Thank you! We're working hard to keep updates rolling out while staying on top of business! Glad updates are helpful and appreciated! Thank you again!
yay for international orders!
This is by far the best kickstarter project ive backed yet! awesome product and timely updates and product manufacturing. Seems most things went to plan but above all, management seems to be spot on.
Keep up the awesome work! =)
Mosley, yes we will offer extra dividers kits! Once we get pushing into full production we will put together kits that will be offered through the website. Glad you're happy with your decision to back TrekPak from the beginning!
Eddie, international orders ship tomorrow!
Yep, no probs. just asking what the status was
Got my freerider yesterday - OUTSTANDING!
Any plans to offer extra lengths of the non-rolli to make dividers? I have an idea or two about reconfiguring mine but I hate to carve up the current dividers to try it.Also I'll be wanting to trade for cloth-covered when the time comes. . .
Eddie, international orders are sitting on a self ready to be sent! We unfortunately are waiting for paperwork and licenses to go through on the business shipping end. Once we get clearance, they'll ship out. Apologies for the delay.
can't wait for this to come =)
I live in australia and i do know that there has been a slight delay on the delivery to us. So would i be correct to say that if we have not received notification via email about a tracking number, they have not been shipped to us yet or held somewhere (not in australia) ready to be shipped?
Pelican inserts have started rolling out and Rolli will follow shortly after! Thank you for your patience and support! We're excited to spread the word about TrekPak!