"Kickstarter is not a store. It’s a way to bring creative projects to life."
We are really delighted to be working on a campaign on Kickstarter. We support the idea of bringing ideas to live and use the platform as a platform for exchanging creative ideas and interacting with our backers.
Please understand that you don't purchase our product in the traditional sense. As quoted above, Kickstarter is not a store. The products we send you are called 'rewards', not 'orders' for a reason.
Of course you can always exchange your product if you happen to have ordered a size too small or too big. However, you cannot return it and get an entire refund for your product.
We appreciate your understanding in this matter.