We know yesterday's launch news raised a lot of questions about the status of your units, so we wanted to provide a quick update. The great news is we hit a major milestone yesterday as the initial batch of units have shipped from the factory in China to D&H - our North American distribution partner.
We expect to receive the units into distribution in approximately a week and immediately start shipping out to the initial backers. Once your unit has shipped, you will receive a confirmation email with Fed Ex tracking information.
We expect to have all Kickstarter orders fulfilled in the next 2-3 weeks, so if you have not received your confirmation email next week, please be patient. Our hope is that folks that have backed other Kickstarter hardware projects will be pleased with our ability to get units in your hands within a few weeks of our original commit, especially when you consider we exceeded our goal by 160 percent.
This might be stating the obvious, but we also want backers to know that all Kickstarter orders will be fulfilled before we start to fulfill any other pre-orders. It's the right thing to do.
NOTE: If there were issues processing your payment or you have either not completed the survey or paid for shipping, then your unit(s) will be delayed. You should have received an email notice from Amazon regarding the status of your payment and multiple emails from Kickstarter to complete the survey.
If you are unsure about whether or not you have paid for shipping, this is really easy to determine. Simply add $10 for every unit you ordered to the minimum pledge level that is displayed on the right side of our Kickstarter page. For example, if you pledged for a single unit with no drive ($179 displayed), your pledge amount should be $189 with shipping. If you pledged for two units with no drives ($349 displayed), your pledge amount should be $369 with shipping.
If you have not yet paid for shipping, you can still do this on our online store: http://bit.ly/WKXw3c
If your shipping address has changed since you completed the survey or you have any questions with your order, please send a private message or email to email@example.com. We are currently at Macworld, so it may take us a day or two to respond to your requests, but we will get to them all as soon as we can.
Thanks again and we really look forward to getting units in your hands in the coming weeks!
The Transporter Crew