Frequently Asked Questions
We are limiting the Kickstarter campaign to the U.S. as a point of focus. It is very difficult to launch a complex product internationally, and we want to be laser focused on a successful delivery of Kickstarter units.
If you want to get notified when we start international shipments, please fill out the form on the "Contact Us" page of our website (http://www.filetransporter.com/contact-us/).Last updated:
Watch as Transporter team member Emma nails it in 19 seconds flat.
You need to have a broadband Internet connection.
Next, you need a router with an available Ethernet port (RJ45), and that router must be properly connected to the Internet. Most Wi-Fi access points already have a router built in, so if you have Wi-Fi you probably already have what you need. Almost any router made in the last 3 years should work. The router needs to have DHCP turned on, as well as either UPnP or NAT-PMP. Many routers will be set up that way by default.
Transporter can connect to your network over Ethernet or Wi-Fi (optional Wi-Fi adapter required), but initial setup requires a wired connection. Transporter works with all common Wi-Fi networks (802.11b/g/n at 2.4 or 5 GHz) and a number of common security protocols, including Wi-Fi Protected Setup (WPS), WEP 64/128bit, WPA /WAP2, and WPA-PSK /WPA2-PSK.Last updated:
First, connect the Transporter to your router via wired Ethernet (10/100/1000BASE-T, RJ45) and plug in the provided power supply. If you purchased your Transporter without a hard drive, you must insert that first by following steps in the included Quick Start Guide.
The Transporter will start up and automatically check for any required software updates. The initial updating process may take a few minutes, indicated by a flashing light. Once it is finished, the indicator light will be solid blue.
From a web browser, visit the Transporter management web site.
There you will create a username for yourself, claim your Transporter, and name it. Later, this is where you will set up shared folders and make any custom settings. Before you leave, download the Transporter software to your computer, and install it.
That's it. You can start sharing files.
If you want to use the optional Wi-Fi adapter, you can now follow the Wireless Setup steps in the Quick Start Guide.Last updated:
Not necessarily. Advanced users on the same local network as the Transporter can set up access via SMB/CIFS.Last updated:
The Transporter is a Serial ATA (SATA II) device, so Transporter works with most recently manufactured 2.5" SATA hard drives, commonly known as mobile, laptop, or notebook drives.
SATA II, SATA-300, SATA 3Gb/s (Rev 2.0 SATA)
SATA III, SATA-600, SATA 6Gb/s (Rev 3.0 SATA, backwards compatible)
Minimum disk capacity: 160GB
Drive thickness: 7mm, 9.5mm, 12.5mm, and 15mm
This makes Transporter one of the few consumer electronic devices that can physically accommodate 2TB 2.5" mobile hard drives.Last updated:
Since the Transporter is a network-based storage solution, network throughput is the limiting factor in file transfer performance. Adding an SSD or HHD would not provide any real benefit. At the time of product launch, the Transporter device will not offer the instruction sets required to work with SSDs or HHDs.Last updated:
It will vary based on the drive, but here are two common post-formatting examples:
2TB hard drive: approximately 1.78TB
1TB hard drive: approximately 913GBLast updated:
Today the only real way to ensure complete privacy and security of your data is to use a disk physically connected to your computer, known as a "local disk" or "direct attached storage" (DAS). When you email pictures or videos, or place them in the cloud, someone other than yourself may potentially access them.
Our super-smart team of Engineers has developed the world's first private global file sharing solution, and it's all implemented using hard disks that you can control. It sounds simple, but many companies have tried and failed to do this in the past. The data that you place on your Transporter or share with others is 100 percent private between yourself and those with whom you share the data. No one else can see the data - not even us! The Transporter service just facilitates the sharing relationships; the actual file transfers occur as peer-to-peer transactions between Transporter devices.
Our web management interface makes it easy to set up, invite, and share with others. There are no restrictions on the file types. The Transporter then automatically shares your data with the participants you invite.
For the first time ever, you can sleep safe and sound in the knowledge that your data is secure, protected, and completely private!Last updated:
For launch, we've implemented transport layer connections using industry-standard Secure Sockets Layer (SSL) for communication among Transporter devices.Last updated:
Transporter devices will ship with a workgroup sharing solution in which all invitees get read-write access to the files in each shared folder.Last updated:
Transporter devices implement a global file system, so we do file system synchronization.Last updated:
Yes, you can set upload and/or download speed limits.Last updated:
Mac and Windows clients are planned for launch, and we have a prototype iOS app in active development.Last updated:
What advantages does Transporter offer over personal cloud devices like Pogoplug and cloud-enabled NAS devices like Synology?
Transporter has three (3) main advantages when compared to personal cloud and cloud-enabled NAS devices:
1. Transporter is completely private; the others are not. Anytime you have file access via a browser, there are either files or information about those files (metadata) stored on the company's servers. Transporter only stores device and top-level folder info online. All file transactions are peer-to-peer via the desktop and mobile apps.
2. Transporter devices automatically communicate and share between each other. Most personal clouds and cloud-enabled NAS servers are standalone devices.This is a fundamental and very powerful difference. If you want to backup the data on your personal cloud, you either have to use their public cloud or piece together your own solution. If you don't, and a drive fails, your data is gone. With Transporter, any data you share with another Transporter is automatically and continually synced between devices, so it is automatically protected offsite.
3. Transporter is dead simple. WIth Transporter, there are no network ports to configure and no confusing software to use. Once configured, you access files via Finder or Explorer just like Dropbox. It really is easy enought for your parents to use.Last updated:
We worked with an amazing company called Maximize Video Productions and would highly recommend them for any video projects you may be considering. http://www.maximizevideo.com/Last updated:
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