Use this space to cheer the creator along, ask questions, and talk to your fellow backers. Please remember to be respectful and considerate. Thanks!
Any updates on the timeline for the Resource Card Holders? I was never quite clear on when those for my pledge level was supposed to ship. :)
I've moved three times since I pledged - I need to find out what is the status of my resource card holders and make sure it's getting sent to the correct address (it was getting sent to my friend for Christmas) - who can I talk to or where can I go to find out? Thanks in advance.
Lol Jerierex...sounds like a legitimate possibility!!
On the collector's bag update, it said you had received word the Seafarers board would be done being corrected by 11/12. Care to give us either an update or another excuse as to why production hasn't begun yet?
Jeff, the box tipped over spilling them all out and made a mess in Update 79.5 and needed to find a new box.
Let's not forget, the RCH's have been FINISHED since April! (Don't believe me, look back at Update #79!) I know there was an issue with the BackerKit but that's been fixed for months now!
In 11 days, it will be THREE YEARS since the campaign ended. Still waiting for my two sets of RCH's.
Any update on the RCHs for those who backed the 3/4 and 5/6? Thanks for a response!
I was never clear on whether those from my pledge level were getting their RCH shipped. Is there any way to get an update on that? Thanks, Bill! :)
Haven't received my RCHs. Can we get an update?
so, we are getting close in 3 years from the completion of thiw project and I still havent received anything...My $75 would be more succesful if i was going gambling, play lotto ot even put them in a bank..still waiting, while in the meantime i stop playing catan...you never know, probably my children in 15 years learn to play catan in this board!!
I also paid the extra $10 for RCH and have not received them.
Of course, Bill ignores honest questions about the RCH shipping timeline but anyone who jumps to his defense is thanked by name. Bill, when will we get our RCH's? You said the $10 pledges were shipped and the over $100 pledges will be shipped when the seafarer board is ready. What about those of us who already have our 3/4 and 5/6 player boards but are waiting on our RCH's? I was under the impression they were produced over the summer but you didn't have the money in the bank to ship them. A ridiculous situation is getting worse with every "update."
Let me be more specific... I got the game board a long time ago, but not the RCH. Thanks.
Hi Bill, I was a pledger at $40 + $10 for the RCH. I haven't received anything. Is there anything I need to do to ensure that I'll get my pledge fulfilled? Thank you.
@Joel LeBlanc Thank you, sir, much appreciated. I'll continue to fulfill on our promises to our backers.
Nice to see we've gone back to radio silence...
To those who have asked if anyone has received the RCH: My friend received his RCH a few weeks ago (August 28th). I also pledged for the Catan board ($40 + $10 for RCH) but I still have not received mine. The last message I received from Bill was that mine should be shipped when they begin shipping on Monday (Sept 14th) with the other >$100 pledge levels and all the random custom pledge levels. So, based on this, those of us who pledged for the RCH should be receiving it sometime soon.
;) Michael, I should have put a tongue in cheek icon somewhere in that last post of mine
So I've seen posts about the RCH being shipped, I've seen other posts about them being help till the SF boards are complete. Bill some of us backed the original catan board with you and wanted this to be a raging success. Are we ever going to see those rewards? And if so when?
It's been a month since RCH supposedly started shipping. Has anyone received theirs? I, like many others, ordered RCHs in addition to my original Settlers board. Should I expect them anytime soon, like within the next month or so?
@Bill I left you a message several days ago asking when those of us who pledged the $100.00 level would be seeing both our Seaferer's Boards and the Card Holders? I still have not received either. Would love to hear if you can give us a solid date and better yet, meet that date this time, so we are all not still bickering on this message board It would be the right thing to do. Thanks.
@Joel. To be perfectly honest, I even disagree with John D, which is rare. Your post was NOT well said. Never in my protests about Bill's KS('s) did I ever resort to calling someone an asshole. Where you are wrong lies in two points- 1) Our (the backers who have complained) stance is a reaction to Bill's initial attitudes towards the question of this and the other KS being late with little communication. Being in customer service, you should expect that your customers are going to react if you do not do as you said you would...or you call them an asshole. And #2) Our rights as consumers. If you can look in the mirror and honestly say there has never been a time that you have felt you deserve better from someone providing a good or service, then I can applaud you. I suspect however, that you, like many of us, have a button that gets pushed that fuels your desire to not be taken advantage of. Mine was the attitude. Simply put, It is part of KS policy that refunds be available if product is not delivered. Money may not mean much in this scenario to you Joel, and feel free to take whatever high ground you need. I, simply want the product, or the refund per KS rule. And for that...I offer no apology. As far as hateful remarks...well, i think the "asshole" comment speaks greater volumes than I could write.
Well said Joel, don't agree but your right to express an opinion is respected. We all want to make this project work.
Oh by the way expressing a contrary or confrontational opinion does not make an arsehole ... but if you insist on such welcome, you just joined "The League of Extraordinary UnGentlemen"
Hi Bill, I posted on the update regarding the RCH... do you know if everything is fine for my receiving my order of the RCH from when I pledged originally? As mentioned, my address remained the same, but my Kickstarter account name and e-mail changed to my company. Hope everything is in order. Thank you in advance for checking. Marcus
Just because you give someone money in a transaction for a product doesn't give you the right to be an asshole. How can you possibly think spamming this comment board with hateful remarks and threatening to file complaints with government agencies will help any?!
At this point it's gotten personal for you guys for some reason. Bill's KS didn't go as smoothly as planned and for some reason you feel like it's your mission to make this guy's life hell now. As someone said, KS isn't a pre-order website. When I pledged money to this I never expected a guarantee that I would receive anything. Sure the guy has a responsibility to fulfill his project and I sure hope he comes through with it, but holy hell, harrassing the guy isn't going to help in any way. I work in customer service and I'm damn good at it, but I can't I blame Bill one moment for asking "what is wrong with you?" because I want to ask the same thing.
Bill, just focus on message from people like Chris and Monique. While you have an obligation to fulfill your promise to all of your backers, people like Michael Y, Micheal S and John D are not the type of people worth doing it for.
@Bill - glad my message had a positive effect :-)
@Monique Dwyer and @Chris: Well said!
Yes, it hasn't been what I hoped, but I think Bill has given me the impression he has done the best he can. Any investigation isn't going to happen despite the wild dreams of the below because there hasn't been any fraud, at least as far as I understand it. And I accepted an element of risk to get the product made. The Mayfair situation is harsh and has been as damaging to us getting our stuff as anything else, if backers moaned there they ultimately just spited themselves in getting their stuff. And at the end of the day KS is not a discount pre-order service but something that enables people to try and create a product.
@Monique Your comment made me happy, thank you. I love the UK, and if I ever visit, I'll try to remember, I'm always up for coffee and Catan.
I don't know the particulars of your situation, but my guess is that you pledged for a regular Catan board (either 3-4 player or 5-6 player) and added $10 for a set of card holders. Bill addresses that in the update:
"Important Note for All Backers: If you pledged additional money for more RCH sets, please make sure you make a note of it in your survey response or message me on Kickstarter to notify me so that I can manually update your fulfillment quantities. Until we get our pledge management software up and running I'll have to track this manually in a spreadsheet. Thank you!"
Essentially: If you are getting the card holders, but didn't explicitly pledge for something that includes them, be sure to send Bill a message so he knows to send you your card holders. :)
@Bill. Real sorry you're receiving such hateful remarks and comments, people should be ashamed. I contributed to an idea I liked in the hopes that it would get off the ground and looked on the 'reward' as a bonus that might come from the 'flutter'. Make no mistake it was a little gamble as all the other backers should have recognised. Win or lose I still like the idea. I love my basic settlers board and have had hours of fun with it. In addition when holidaying in North Carolina last year I saw the boards on sale in a game store and felt proud to think I had helped to get it there. Chin up Bill don't let life's misery guts get you down and if you make it to the UK and fancy a good coffee and a game of catan .... look me up!
Glad to hear news about the RCH. That is literally all I am waiting on, but I don't understand the logistics of sending only those with a 10$ order or a 100$+ order, because the rest need to ship with the board. I already received my board. Does that mean my RCH will ship alone (soon) or will I need to wait for the later shipment period, even though it's not shipping with a board?
Can't help thinking of the saying ...
You can lead a horse to water, but you can't make it drink.
@BIll. "Backers need to be held to the same standards of human kindness that I'm held to"
Bullshit. You took our money, and have yet to deliver that which we've paid for. And once again you're offering to "make up for it" by giving us "store credit" to buy more crap for you. Personally, I've already ordered everything I could possibly want from you and your business, so store credit is utterly and completely worthless. Give me what I paid for. Or refund me IN FULL for the money that you've been sitting on for a year now. Sure, you took a small haircut on KS fees, but you've also had my money for a year, and used it to build your badly run business.
We trusted you, you took our money, and you've repeatedly shit on that trust. So no. We don't have the same standards at all to try and live up to. Because we've paid you to operate at a MUCH higher level than you have.
@John- While I share your frustration over Bill's actions, and lack of actions. I do think that your last comment was unnecessary. Bill's words stand on their own, and we do not need to unnecessarily mock him.
Bill mentioned "...over 14,000 SF module parts..."
WOW! I hadn't run the numbers on that before!
So that was your update then Bill ? .... or are you needing time to emotionally recover before you can post the update you were about to post two days ago.
@Bill - I'm going to keep this short and simple
1) Again, your reply is very condescending, which is, unfortunately, par for the course. Your customer service is non-existent.
2) You don't see me reprimanding anyone else in these comments because none of them have done anything against me, warranting a reprimand - the commentators, fellow backers, here owe me nothing - you, on the other hand, do.
3) I'd be careful on what you presume I do, or do not know, concerning Mayfair. You need to understand more is known then you think, I'll leave that there.
@ Bill- You just don't get it do you? It's called "personal responsibility" and it goes well with "human kindness". I, along with others have been pleading to you to do the things that responsible business owners are supposed to do to keep customers happy. You simply will not listen, nor will you respond, until it reaches the point of boiling over. The others are right, and this is not the first time you have treated a backer with unprofessionalism. The facts that are evident are for all to see. You have run this KS poorly, won't admit it, and you treat your backers poorly. Whether or not you like me, hate me, or dislike the things I have said to you, you could have solved a lot of this by sitting down for 15 minutes each week and communicating the ups and downs, the problems and wins, and what YOU will do to be responsible for YOUR Kickstarter being fulfilled. You sir, simply have not done that. Blaming Mayfair for the situation is not professional either. You and I both know that these stories run deeper. So if I sounded harsh in my suggestion of recourse, it is not without legitimacy. This is business, not a friendship or a social experiment. If you do not treat your customers in a manner that is in line with good business practices, you will not have customers. If you do not fulfill your commitment for your product, you can expect somebody to take action.
@Michael Sprague You have no idea what happened with Mayfair, so please don't talk about it like you do.
My post was out of line? Do tell. Welcome to my life for the past 6 months. I don't see you reprimanding anybody in these comments. Does human decency only run one way? Backers need to be held to the same standards of human kindness that I'm held to. Kickstarter is a community of positive, innovation-focused people, it's time some people started behaving like it.
We're not going to ship the RCH's until the SF boards are done as they go in the same box. We may do an early shipment for those who pledged for greater than $100 and those who pledged for just the RCH, but we have to wait until we get our new address database setup as we already sent out that Kickstarter survey (and not only do they only let you send it once, they don't let backers update their own address which is a huge oversight on their part). All RCH's and all KS rewards will have the Catan logo, I've stated this very clearly before. The logo removal is for production only.
The SF mold is in polishing right now, and production will begin as soon as it gets back. I've also stated this repeatedly. Production alone will take at least two months at full capacity, it's over 14,000 SF module parts, not counting packaging time.
More details in the update, which I would have written yesterday until I used the 30 minutes to prevent a backer from following through on his threat to report me to the FTC if I didn't kowtow to his demands in an arbitrary 48 hours.
@bill - your post was out of line and most unprofessional. Which seems to be, unfortunately, the norm for your responses, that is, when you respond.
And, for the record, the FTC is now looking into KS campaigns, most recently they dealt with "The Doom that came to Atlantic City" - a campaign the only raised $122k (less than 25% of what you have). It should also noted, they went after the creator even after a larger company came in and took over the obligations of the campaign.
There are a few other cases pending, and they are looking into opening others. The FTC is a reality in the KS world.
Surely you understand the frustrations of your backers, this isn't anything new - many people, before Michael Y. have expressed these things (including the FTC) - which tells me you haven't been keeping up with the comments.
When people ask for transparency, they are not asking for your living conditions - they want to know where their money went. As of today, we don't know where it went - because you have chosen not to say anything of significant, or verifiable, let alone take responsibility. Even in this latest rant, and that is what it was, a childish rant disguised as rhetoric, you laid blame everywhere else. Take Mayfair, as an example; you hurt your relationship with them by your inconsistencies. They, unlike your backers, were able to call your bluff. You understand, in the real business world, a backer would have either pulled his investment out or have taken legal recourse, by this point.
Rather then rant about a single post, try taking the time to answer the questions multiple backers have asked, multiple times:
Honest deadline for Seafarer board.
Where are the RCH's, and which ones will backers get: ones you showed that were made, or something without the Catan logo?
What is the target date to ship?
After, and I believe it should be after, you can answer the questions to the first campaign, you should answer the second campaign.
I am not a backer of the second campaign, in short, because there was no way I would have been foolish enough to give you more money, which you have proven to me to be the only good decision I made in all of this. But I have to ask, knowing a sizable chunk of backers in #2 are from #1, why would you throw out the notion of a credit, in lieu of the bag? You tried a similar stunt with this campaign, and got a huge backlash. All of this tells me you haven't learned anything, and I find that as equally discouraging as your immature responses.
You are the creator of this project, it is up to you to encourage and reassure your backers, not the other way around.
Ok Bill, so where is the update or was that it ?
@All- Here is the response I posted on the other KS, I will post it here also-
@Bill- you really unloaded on me...and it is out there. Hey everyone else, think of me what you will, but I believe we all have the right to basics in a transaction, even if there is implied risk. We should be able to count on the person who took over 500k from consumers to provide better accountability, better communication, and better transparency. Bill simply has not held up his end of the bargain. I no longer want his product, I want a refund. The shroud of secrecy he has held on the horrifically tardy project(s) has fostered an environment of distrust. An environment he could have prevented with real communication and honest answers instead of mocking us with statements indicating it will "all seem silly". People can toss up the argument that KS is a total gamble, well, it is not. There are implied rights within the KS agreement, and there are consumer rights that support my decision to ask for a refund. Bill, please send my 100 dollars back and we will part ways.
Then just give me my money back please.
@Michael What on EARTH is your problem? I go to post an update today and find somehow within a week's time suddenly you're making accusations that I've lawyered up, have stolen everybody's money and you're now thinking about contacting the FTC?!
Do you realize how completely insane that is? The FTC handles large-scale corporate fraud. We're a small business in SLO California trying desperately to keep our word to all of our backers. Never ONCE have I given up on anything, no matter what unexpected issues came our way, even from companies who were supposed to be our biggest supporters, and you continue to post on here like some kind of self-congratulatory policeman of the Kickstarter universe.
I'm in the middle of communications with the east coast bag manufacturer right now, which is the ONLY current unknown in our fulfillment by the way (as a result of a vendor going back on their word, not on any lack on our part), working through if we might be able to use different colors/materials etc to save costs, and I come back on here and the comments are in flames. Just utter chaos. It's unbelievable. You should be ashamed of yourself. I had to turn off notifications for comments for both of our Kickstarters because I'd get so discouraged during the day while I'd be working and these incessantly hateful comments would just come pouring through on my phone. There were days I'd get so down my friends would even notice, and have to cajole me to remember that all is good.
You post on here thinking that you're doing some good, noble thing, but in reality all you're doing is crushing every single ounce of motivation I have to keep on continuing through everything. Fortunately for everyone else who actually supports our projects, I try to ignore most of the hate and keep working, but you're doing noone any favors by continuing to post such ill-founded, self-righteous hatred.
Your comment "Bill has done NOTHING...zero, nada, squadiddle to support the people he took over a half million dollars from." absolutely drove me up the wall. What a completely asinine thing to say.
Really? Nothing? Really. Let me let you into a little insight into the realities of a day in the life of Bill. First off, I’ve been living with my parents since we closed the Kickstarter in 2012. Yes, that’s right, for 3 years I’ve been living and continue to live with my parents so I don’t have to pay rent. My parents help me with food as well. I alternate between driving and biking to the factory to help save on gas. I take a very small monthly stipend from our company to pay for food, gas and costs of being alive, but still have to use a credit card at times during unexpected emergencies. We have one part-time employee, and he packages our boards into boxes for us, for both retail and online sales. Other than that we have virtually no overhead. All of our molds are paid for, and we have no debt. I work nearly every workday on both our online sales and the production for our Kickstarter fulfillment. Nearly all of the fulfillment has been packaged entirely by myself, our employee and in earlier fulfillment Nate helped as well.
Earlier this year I took a job at Starbucks so I could keep as much money within our company as possible. I worked there for about 3 or 4 months saving money, and then quit when fulfillment went full-steam so that I could help with packaging and managing the shipping flow.
Cash is very tight now. After we parted ways with Mayfair, they contacted our distributors for the entire US retail market and leaned on them to never purchase from us again. So now all of our money we had in inventory intended to be distributed via retail suddenly had nobody to purchase it and had to be sent to warehouses for our online fulfillment. Our online sales are barely a FRACTION of what our entire US retail market sales were, so that was a HUGE hit to our business. Borderline catastrophic, in fact. In order to make up for it, I’m having to work on a direct distribution model, whereby independent hobby shops will be able to buy from us directly. Add on top of that the costs of re-branding all of our retail packaging and getting rid of the Catan logos from all our mold tooling, and you can imagine how that affected us financially.
So next time you think about posting some pompous comment about how you’re going to save the day and contact the FTC or call the president and have him demand a Congressional investigation or something, just do us all a favor and don’t. Thank you.
@Neville- I certainly understand you wanting to be optimistic, but I am choosing and encouraging people to be proactive. Bill has done NOTHING...zero, nada, squadiddle to support the people he took over a half million dollars from. Be aware, the backers are not the only ones who have had "poor communication" from Bill. The larger entities involved in this have had similar issues with Bill. Until Bill gives concrete evidence that production on all items is ongoing and has a delivery date, we must take the stance that he has no intention to fulfill his obligation. He has lied to us, mocked us, and ignored us. I, for one, will be contacting the FTC if he does not respond within 48 hours. I will also be dealing with the "No help from KS" situation. This type of thing cannot go be allowed to happen again.
You're right about your detailed history of this project in your comment from five days ago. And you're right about me being an optimist. (And for what it's worth, I also pledged for some, but not all, of the items in the second KickStarter, just so you know where I'm coming from.)
I've thought about this for some time now. I don't know that it's any different than what has been going on. We all know that things take time, and that stuff* happens along the way sometimes. I think we all have different limits of how long past a deadline we're willing to wait and how much stuff we're willing to tolerate.
Unless you think that the Seafarers board part Bill held up in the video was actually made months/years ago (and similarly with the still photos of dice towers, which I know you don't care about), we know that Bill has been actively working on this project. That's what I'm personally looking for: Bill is actively working on the project. We know that stuff has happened both outside of and within Bill's control that has set these projects back. I think Bill has what it takes to persevere and continue on despite earlier setbacks, because he's made it this far and has shown us that he's still going at it. I also don't see what future setbacks there could be, aside from finding a bag manufacturer for the second KickStarter or walking the perilous line of handling credit/refunds. (I did not back the bag personally, so I might feel different if I had.) That's why I'm still backing Bill.
So again: I don't know that it's different. But I wasn't up in arms earlier, and I'm not up in arms now. And as long as we keep getting meaningful updates, I'll be okay until all of the products are fulfilled. And based on the fact that he has started to build stock of a number of these products, I know that eventually backers will receive them.
I do understand where you are coming from, though. There are unanswered questions, like which (if any) logos will be on the products we'll receive. I eagerly await future updates that let us in on the specifics here.
*I'm keeping it respectful and considerate. You know what word I wanted to use here. :)
Hey John, hey everyone, as a backer of this KS, I did get my product. However, it looks like many did not get any of the other items besides the boards. I wonder if Bill has lawyered up, being told not to respond, and is looking at financial damage control. I simply cannot see a scenario where this guy is able to fulfill his obligations. I have contacted my CC company and they have opened a case. It looks like someone has posted a link to the FTC. Are we ready to take that step yet? Like I said, I have no confidence he will be coming through with the bags. I simply see no other choice but to make sure that no one else gets ripped off by this guy.
Seafarers boards are never coming, they are now Hex boards.
No idea what is happening with the Catan RCH - given Bill won't communicate about that too (only in passing mentioned having to remove the Catan logo from the RCH mold) one can only speculate what happened to the existing pile of RCH.
Bill hasn't learned, never will learn. He is incapable of connecting with the social consequences of his actions.
The only thing going for this is Bill's tenacity despite his financial, project management and social incompetence.