Use this space to cheer the creator along, ask questions, and talk to your fellow backers. Please remember to be respectful and considerate. Thanks!
Prediction: next update will tell us that production has *finally* begun despite telling us it already has multiple times now.
I was charged an additional $86 ???? Totally confused. Pledged $110 for two sets of RCH and the 5/6 Player Seafarers set.
Emailed Bill but haven't heard back ):
I complete the survey when it first came out and got it again. From what I can tell, they added a question on two on the front end (extra RH on original bid?) and since I answered before it, my survey response was now incomplete.
I got my resource card holders ages ago, why do I keep getting BackerKit emails?
@karstil, the regular boards were sent out at the end of 2013. You should have received one at that time.
I got also a backerkit email.
I checked and backerkit says I'm getting resource card holders and one 5-6 player seafarers board.
My pledge level is 100$ which means I should get the 5-6 player non-seafarers board as well, or am I wrong?
Three years late & they've the nerve to charge $40 to post it too me. Like a idiot I've paid it.
Is there a reason I got an email to finish my survey when I did so in the beginning of March? I double checked and got confirmation it was submitted on March 4th.
I'm owed some card banks - three of them, and you want $40 shipping? Bill I've been good with things thus far but you're pushing your luck here.
Your estimated delivery was June 2013. It is now April 2016. You have still not fulfilled this Kickstarter. Wow, well keep up with those updates. I can't believe you actually got me to pay an extra $4 for you to complete my order going on 3 years late. I am a complete idiot. Thank you for confirming my suspicions.
On March 24, Update #103, he says "Production will be beginning soon." Yet on March 5th he said it had already begun. Which is it? http://imgur.com/pEpJyvR
@Jason L thank you. I went through some old updates and found one which had a link to the backer kit support. My issue has now been resolved and only being charged the $20 to Canada now. Phew.
@Glen, I believe Bill is referring to BackerKit when he's talking about support tickets. I think you might search their website for a support e-mail address.
Sorry that last post should not have posted just yet. I was trying to say:
I sent a PM to Bill but is there some where else I should be raising a ticket?
Can someone please tell me how to raise a ticket? As mentioned in the latest update as Backer Kit is trying to over charge me $60.
I sent a PN
@Michael R well that gives me some hope it's just an error that needs to be resolved for me. Thanks.
@Glen Howard and @Jeff Slater, I'm Canadian and at the $100 level with $120 paid. My Backerkit shows two preincluded items:
- pledge level: $100
- pledge level shipping - Canada: $20
It's not trying to charge me any extra shipping.
@Jeff Slager we ordered the $100 board but paid $120 at the time to cover the $20 shipping now to post to Calgary it wants an extra $60 so a total of $80 shipping - unbelievable.
ok, after 3 and a half years this guy comew and asks me for 30$ more to send me this stuff...I DONT want it anymore my friend, give me a link to ask for refund and stop asking money just to send me nothing...
@Andrew Asdell: I also started at the 35 early bird. Send backerkit a ticket regarding the seafarers board cost. They manually changed mine from 100 down to the level in the kickstarter. It took a few days for them to get back to me, but hopefully they'll fix it for you.
Has anyone been able to successfully receive a refund for anything you backed? I'm trying to get one for the RCH since this thing has just been a huge and long mess. Plus, I honestly don't play Catan anymore. I sent Bill a message a few days ago requesting a refund, but unsurprisingly have not received a reply.
I started out pledging $35 for the Early Bird 5-6 player Board.
Then, before the campaign ended, I upped it to the $100 package to include 5-6 player Seafarers.
Then I also added an extra $30 for Resource Card Holders.
Now with Backer Kit, it's deducted my $35 for my original 5-6 player board, and then I got 3 RCH sets for $30 total, which leaves me with a $65 credit.
How am I to get the Seafarers board with that credit, since it's now apparently $100 on its own?
Okay, reporting since the latest survey update. My remaining pledge is the seafarer board and a total of two RCH sets... the campaign itself offered 1 of each, then my extra $10 for the second RCH. The only downside to the process is that after I added my card, even after removing the $17 + 7 RCH from my cart to go answer the question, it kept adding one of them to my pledge every time I would go answer the extra question. Had to struggle with it a few times before it finally reported properly as me owing nothing and getting the second RCH as per the kickstarter addon pricing.
Long story short, it seemed to work with a couple minor hiccups.
So the $65 i pledge for the 5-6 Seafarer board is just the same thing as the $100 add-on ultimate hex board? Just more pieces?
Sorry about the auto correct on your name Shahzad.
Shazam, no difference. Bill's Licence from Mayfair was not renewed (reason unclear) and so Bill is not currently permitted to call his boards Catan boards. He is in negotiation with new owners of the English version Catan but until such time as he gets a new official Licence Bill cannot use the word Catan in his product line.
I'm sorry if this has been answered before but can someone explain to be what the difference between the 5-6 Seafarer board and the Ultimate Hex board is?
I'm looking for any other Canadian $100 supporters who were to receive the full 5-6 player package (base and seafarers boards). My backer kit is saying that I still need to pay the $20 international shipping, which was paid initially as I've received the 5-6 player base game board. Has any other Canadian buyers experienced this?
I would suggest looking at your backer kit surveys again. I just opened it up to check if I got the adjustment, and saw that they added a question at the beginning asking if you pledged extra for the card banks (with options for 0,1,2 or 3 card banks). Once I answered that question, it recalculated my total, and added the card banks as a "Pledge Upgrade" at $10 per.
I'm with you Michael...if it can be fixed "after"...it can be fixed "before". The whole concept of "trust me...I won't charge you", well good luck unraveling that nightmare if we get another "whoopsie" email/update.
What is "completely unnecessary" is expecting the continued foul ups that we, the faithful backers, are expected to shoulder the risk on.
I'm simply going to wait for it to be corrected, or count myself as being robbed of the RCH fee that I already paid if I never see my card holders, it really is that simple.
He has my address as he sent me my board already, he knows I paid as he "cashed my check" (so to speak) a long time ago, simply send me my product so we can both put this horrible mess behind us.
@Michael R. That sort of fear mongering is completely unnecessary.
My understanding is that credit cards are not charged until the BackerKit closes. This will not happen until Bill tidies up the BackerKit data.
If people are getting charged as soon as they fill in BackerKit surveys and orders they should report here so we know and I can be corrected.
Otherwise worse case is that Bill has a lot more work to do (more than he should have but that is another conversation) before BackerKit closes and credit cards are charged.
@Nathan, I think you had it right the first time when you said you would "hold off" on the add-ons until the credits are fixed in Backerkit. I have a very low confidence that it will be "fixed" in time. I have this suspicious feeling that all you people who are providing their credit card information are going to end up getting their cards charged. Good luck!
@Christopher Thanks... I'll do that.
@Nathan Follow the entire process -- including "paying" the extra money. You won't actually be paying for anything, however, as nothing gets charged until BackerKit closes. At which point, the error will have been fixed and your balance will be $0.
Bill, thanks for your hard work... waiting to hear more about the backerkit issue as - like many others - I tossed in the extra 10 for the [in my case] additional set of RCH and am seeing the $17 price when I go in to finalize things. Hopefully you are able to get that resolved soon... until then, I'm holding off on finalizing this campaign... let us know when you know more! Thanks!
I think some of us, including myself own Bill an apology. Bill you forged on to fulfill these pledges, sorry for the negativity I threw at you from time to time. My hat is off to you Good Sir.
I still don't understand why international backers at the $100 complete package level aren't getting the cards holders. I know you've said that it's because shipping is high, but last time we heard about the boxes for the seafarers board it had space for four card banks in it! Why can't international backers get their card holders in the seafarers box when they are finally sent out???
So I guess I'm still confused. I see some people saying they are getting their RCH as expected, at no additional cost (sorry to you international supporters), however when I try to apply my "$10.00 credit" to get the item, I'm still charged 17$ +7$, then -10$ (my credit), for a grand total of me owing $14.00 for the item I believe I've already paid for.
The last update almost sounds like they're addressing these issues one at a time, so does this mean we won't have our issue resolved unless we send an email through the backer kit? I have been waiting, assuming they would be resolved en masse, but it sounds like this may not be the case?
For those that have been able to get their RCH order processed as expected (ie, at no additional charge), did the backerkit site just suddenly start working for you, or did you have to send an email directly through their "help" function?
I would also love to know when this well get fixed, and if we need to do anything on our end?
I got a backer kit stating I had my pledge level + $40 to fulfill.....That was my pledge for the two six player boards I already received more than a year ago.
This news is....troubling for the state of the current project.
I'd like to know as well. My backer kit still says I'll have to pay $17 to get my one set of card holders.
I'm with David, could you guys please clarify how you got your backerkit issue fixed? Not sure what I need to do to correct the price and cancel out the shipping fees.
So how do you get the resource card holder issue fixed? Do I need to send something somewhere to request the credit, or will it automatically be applied to me once I fill it out?
Bill, I'm not going to fill out the backer kit since I already gotten my board a long time ago. I've been following along and can see why there are so many frustrated people. Good luck to all the backers. Good luck to you, Bill.
my backerkit issue with the rch has been fixed. finally completed my survey. can't wait
Mine's been fixed as well now, thanks Bill! I'd love to mark my first Kickstarter project I've backed as "Got it!".
I really regretted backing for the Seafarer boards. Now when I look back, my group only plays base Catan.
Per notice/message, the issue was fixed. A credit was applied to backer kit to make the Resource Card Holders FREE with no additional shipping cost. Just completed mine. Glad this worked out.