Use this space to cheer the creator along, ask questions, and talk to your fellow backers. Please remember to be respectful and considerate. Thanks!
And still.... Nothing.... Seeing how the FTC has now started looking at Kickstarter, over a project that brought in a 1/3 less money than this one (not counting the money from the poor saps not getting their stuff over on the rob Peter to pay Paul campaign)... I think I'd be doing more than skulking and lurking about... I just noticed, it says Bill last logged in on July 2.... But no backerkit... No update.... No response....
Neville, No problem. I actually opted a while ago for the other version of the seafarer board when given the choice because I wanted to get something out of this. RCH is an indication that it was a good choice (and other updates).
The 3D printer quality is more dependent on design then product from my experience with it. I have knocked out hundreds of keychains in a matter of a couple of weeks for pledge/fundraising events locally, and the quality has been pretty good. Maybe a little less sturdy if you are going to bend it, but overall it does a pretty good job. Should make a RCH with the printer and post a link.
I think this would be a lot less frustrating if we got more than one or two updates a month. I feel like if we have to sit and wait, the least they could do is give us regular (scheduled) updates. Let us know what's going on and stop leaving us in the dark. I'm sure I'm not the only one that is curious on why a survey takes this long to prepare. So, what gives?
Jerierex, my apologies; I had not seen the comment from David. I had admittedly left my computer on this page for a bit before writing my last comment.
I think most (if not all) of us are aware that this project has taken much longer than anticipated. I know that I am. It's been two years since the resource card holders were originally supposed to go out (the list date was June 2013), and I can't imagine that anyone is happy with the delay. (That includes the project creator.) I certainly wouldn't call myself happy that it has taken the project so long to get where it is at this point, but I remain optimistic for the future, and will continue to look forward.
About 3D printing: I've seen a few 3D printed objects in person. Based on the photos we've seen, I fully expect the quality of the RCH we receive to be much greater than a 3D printed version. (Whether it's worth the wait is naturally subject to opinion.)
Neville, sorry but as mentioned with the message below you. 2 years and 7 months its completely ridiculous for RCH that any 3d printer could make. I honestly would have never kickstarted this if I knew all this was coming afterwards.
I certainly understand where you're coming from. Indeed, it is rough when twists and turns happen. However, I personally would rather receive these updates and learning that plans have changed than getting nothing at all, and I fully expect there to be snags in the process.
Concerning BackerKit, if my contact disappears and no one else from the company is jumping in immediately, that's not a great sign. If they can't support everything I'm trying to do in combining fulfillment for two KickStarters in a way that makes things easy for backers of one (or both) project(s), then it makes sense for me to find someone who can. Yes, it may take longer in the short run, but it is hopefully faster and more painless in the long run. In the end, this was Bill's decision, though, and he has been clear about that.
And yes, there was a definite purchase order problem, but Bill copped to that. While there have been delays, Bill has owned up to them. Personally, I choose to look forward optimistically.
Oct 5 2012 - Nov 19 2012 (45 days)
It has now been 2 years, 7 months since this project was funded.
@neville - that's what I'm talking about... EVERY update is followed a week or two (or four) later by a 'change of plans' update... On June 6th he says "After getting in touch with a primary contact, we got our BackerKit setup that very same day, so that will be going out soon." So, it was ready to go.... And then on the 12th he's suddenly switching companies....
May 3rd he tells us the Seafarer mold is going through it's finishing stages, it'll take THREE weeks... But just over FOUR weeks later he gives an update, how he doesn't know how it happened but turns out they haven't even started..... And now, nearly a month later... Nothing
Every delay is someone else's fault.... There's a pattern here... It's gotten old and tiresome....
I don't know where you read about a "backerkit that is allegedly ready to go." My understanding from the most recent update is that Bill has decided to use a different company's software for the surveys. Further, those surveys are not yet ready, as Bill is still working with them.
I do hope that Bill's next update includes some details on when he expects to send out the surveys. And I'll bet we're in for some good news about the seafarers board production, too!
I stop by here, every few weeks, thinking there will be some sort of update via the comment section... I know, how foolish of me.... But I find it funny, seeing posts that defend the negligence of this campaign... Saying they're sure it be a matter of days, because we were told that (again and again)... Here we are... Still no backerkit that is allegedly ready to go... Or RCH's that are supposedly already done... Two years and counting...
@ Neville Fogarty - thank you for the recap. That's what I needed to hear. Obviously I had missed that update.
I'm loving the Settlers of Catan board and quite enjoy playing games on it with my friends. I'm really looking forward to the Seafarer's board too. I understand that things take time and delays happen. I am curious about the Resource Card Holders which seemed like they were going to be in the mail a while ago... I haven't gotten anything yet. Was there a delay or did something happen?
@Josh Helton Your comment "The product is at least two years late, and you give us nothing but false promises along the way, or updates with little information other than 'Sorry guys, I screwed up again'" is so far beyond wrong, it's not even funny. Other than the resource card holders (which are days away from being shipped) and the seafarers board, every other item from this Kickstarter has gone out. So to say "(gave) us nothing" is false.
And updates with little information? Are you missing the updates completely or is your browser not loading the photos and videos? The only way you are getting nothing is if you are refusing to read the updates at all, which have been detailed (with few exceptions, such as whatever the situation between Mayfair Games and Bill was).
I truly don't mean to sound like a sycophant. I don't know Bill from Adam, and I have just as much to gain or lose as anyone else. That being said, I just can't let demonstrably false comments go by without calling them out. Are there items late? Yes. Do people have a right to be frustrated, even mad? Yes. And yes, feel free to express that. Just don't do it by spewing falsehoods.
Travis, here's a note from a previous update from Bill, dated Apr 19 2015:
"Resource Card Banks: All of the production is complete for the card banks, but we're waiting to finalize our BackerKit before we send it out for everyone's address. This review process should be complete in a few days, after which all of the surveys will go out. The packaging is also on its way, so shipping should commence within a week or so of the survey going out."
In yesterday's update (Jun 6 2015), Bill said:
"We found out the reason behind the delays in working with BackerKit was the employee I was working with is no longer working there. After getting in touch with a primary contact, we got our BackerKit setup that very same day, so that will be going out soon."
My personal expectation (though I cannot speak for Bill!) is that the BackerKit requests will be going out this week. Because the packaging should have already arrived (given that it was on its way in April), I would expect that the RCHs would be sent out immediately thereafter, at least for people who are only pending that item.
I expect that folks (like me) who also pledged for the Seafarers board will have to wait until those boards and their packages are prepared, as the packaging for the boards is designed to also hold the RCHs. This also saves Bill on shipping, which I personally respect.
Bill, if you're reading this, please feel free to correct any errors I may have made. Also, please don't forget to send the PO for the Seafarers board packaging! :) You wrote that it will take 2-3 weeks for the packaging supplier to get that to you; if you haven't done so already and you have the space to store it, it may be a good idea to get ahead of the game.
Anyone received any answers to the RCH's question? As in when? Ordered them as an original backer and still waiting....less patiently every day.
Bill, I'm not sure if this is carelessness, ineptitude, or just simply being overwhelmed, but please do not ever run another Kickstarter without enlisting the help of somebody who has successfully run one before. Mistakes along the way are to be expected, but they've happened at every turn with this project. The product is at least two years late, and you give us nothing but false promises along the way, or updates with little information other than "Sorry guys, I fucked up again."
@Michael McLean, if you were reading any of the updates, you would see your comment is a load of nonsense. Also, I'm curious how Bill would send out the RHC to backers, yet also refund them. Where would that money come from? The sky?
Clearly Bill doesn't care about his commitment to his backers and fulfilling the reward we "paid" for. If it wasn't for the original backers, he wouldn't be doing any of this. I personally send 2 emails to him and he gave me specific dates to which they were going to be sent and yet nothing. He's had ample time to get them made and sent out but instead he creates different products so he can make more money, don't get me wrong he's creating some kick-ass stuff but shame on you. Personally I think he should sent out the RCH and give our money back for screwing us over (there's no exuse for this).
On a side note this is a classic example of the problem with Kickstarter, they take their share of the money and don't take the responsibility of making sure that the projects and rewards are fulfilled.
@Michael: The change of website looks like a branding thing to me, and not really worthy of an update. I say this as mycatanboards.com currently redirects to hexboards.com
So, I see on the other unfulfilled Catan page that someone noticed the website has changed, one would think that was update worthy - no longer mycatanboards.com - now it's called hexboards.com has the licensing been lost? How does this affect the boards and RCH that we're still waiting for?
As we approach the 2 year anniversary for delivery, is there any chance we'll see RCH and Seafarers boards this June?
@Kyle Mays Sounds like as soon as BackerKit is ready to go, you will be able to change your address. Which I will also need to do.
I was an original backer of the board, so many forevers ago. I pledged for 2 of those red card holders. They look finished according to your picture. Why have we never received them? Are we still getting them?
What about address changes?
Oh and I forgot to say, but your new design looks wonderful.
I'm an original backer from the first campaign and I adore my wood board, but I would like to check one thing:
Are the plans still there for those first campaigners to receive rch's in this batch?
Bill, thanks for the excellent update. I for one really appreciate your effort on this project and your comittment to deliver as promised.
I know this entire process must be very difficult for you as many people do not understand all the hurdles involved in brining a project from idea to delivery on a tight budget. And make no mistake for the number of customers and boards you are delivering this was a tight budget.
The truth is for anyone who wants a product with a guaranteed delivery and a guaranteed final look, kick starter is not the place we can only ever expect those guarantees when a company has already poured tons of R&D and money into making a product. But the beauty of kick starter is it allows people like Bill to bring a dream to life for something that a larger company never thought was worthwhile.
So good job Bill I look forward to getting my seafarers board.
Thanks for the update!
Hey Bill, any update on the RCH's? Last I saw, there was a picture with stacks of them. Have they gone out yet? I can't wait to get my hands on my pair!
Last update from Bill on the RCH was on feb 4th, in that update we were shown pictures of the product but not given any details on shipping. Its now April 9th. 2 months later and no update from bill on a status. Hopefully with Mayfair now involved things will resolve soon but it would still be nice to see something from bill other than "please read my last update".
Looks like Mayfair is getting involved.
@Bill I've sent multiple messages requesting a refund for my Seafarers board and have not yet received a response. At this point, I'm no longer interested in the product - I just want my money back. It's been over 2 years since I backed this project and the delay and lack of communication is frustrating.
@Bill please answer the question
@bill you do realize...
1) your last update was well over a month ago
2) Said nothing about actually getting the RCH
3) talked more about things we didn't ask for, that are apparently taking too much of your time away from the RCH and SF fulfillment, than you did on finally fulfilling this project.
@Ian Please read our updates.
Hi. I am very upset that till now I have not received the card holders, and there is zero communication on this at all. Please let me know when this is going to be shipped to me. It's been over a year now.
We've seen photos of the RCH's. Is there a shipping estimate for those?
Bill - With so many updates coming out and so many products is it possible for you to issue an updated timeline of when we can expect the products. I myself am waiting for a Seafarers board and resource card holders. I know there have been updates for both of these products but no estimated time frame of when I can expect to receive them. I think if you were to give an updated timeline that it would please a lot of people.
John Getty: Your question is answered in the multitude of updates that have been posted since the campaign ended.
How on Earth are the Seafarers 5-6 player sets STILL not done? It's been 2.5 YEARS! ffs... This was supposed to be a Christmas gift in 2013 -.-
Need to change delivery address. Help
Hi Bill, thanks for the latest update on the RCH. I'm looking forward to it. However, I need to change my delivery address to be able to receive it. How can I do this? Help would be appreciated.
I am sorry if this question has already been addressed, but I have not been following this project's comment section. I received my board a long time ago, and I am disappointed to hear others are still waiting for product. Not surprised though, as I am still waiting for my red Card Holders. Can anyone give me an update on deliver of the card holders?
@bill prove me wrong, show me product that you have promised is almost here several times. Your updates are so far between, the project is so overdue, and there have been plenty of comments like mine, and quite a few others that took it further. I have messaged you, you have not replied. I have left messages here, and this is the first time you respond, and it took you 3 weeks. And you can not blame others for not understanding, when it is you keeping everyone in the dark. I do know the industry you are working in, very well. I have trusted friends in this field, each of them are left scratching their heads over this project.
@Michael R. We've been quite distracted with unexpected discussions with Mayfair. Those discussions are now over, and we can focus on working. I hated to have to keep those discussions private, but it was necessary unfortunately. Will update more on that soon.
@Michael Sprague Sir, your comments are unnecessary. Just because you don't understand the details of what we're quietly working through does not mean you need to insult and degrade my work. I've given two years of my life and never given up on my backers. I will not be giving up in the future. There is nothing more to say on the matter.
Thank you for the last two updates. It's good to see that the SF mold is in progress and almost ready. Hopefully this pattern of updates will continue and you'll continue to keep backers informed.
Having said that, you are obviously ignoring many peoples' comments and questions, both on the updates and in the comments section. People have repeatedly asked for updates on the Resource Card Holders, and you have not provided any.
According to your Update on December 1st, the mold was almost finished and the RCHs were going to be produced starting the following week. That was the last we were ever told about them. People have been asking since that time if they were ready yet. Why have you not responded??
I know there are a bunch of people like myself who are only waiting on those RCHs and nothing else, so where's our status update on that? Was there a delay in production? Was there a problem with the mold? What is going on? We are an understanding bunch, as long as we know what’s happening. I'd really appreciate some communication about the RCHs, even if it's to inform us that there is yet another delay in their production. At this point, I think your backers are used to the delays and are willing to wait for what we assume is to be a very high quality product.
I think where backers appear to be the most frustrated, is being kept "in the dark" about what's happening with all the items. Especially because you are selectively replying to individual comments - you reply to backers who give positive comments and thank you for all your hard work, but you ignore anything else.
I know you are working very hard to get all your goals accomplished, and I very much appreciate that. I just wish you could take a little time to keep us all fully informed.
Still NOTHING.... Bill just come out and tell us that we are waiting for NOTHING... that there is no more. You took our money, gave some people a part of a product... and did nothing. Then you convinced a whole OTHER group of people to give you MORE money, and gave them NOTHING. I've read your "updates" on the other project, they sound like the same slop you were spewing here. Honestly, for anyone who backed the other project without reading how this one went, shame on them.
You may have started this whole thing with the best intentions, but that's as far as I'll ever give you, you've become nothing more than a snake oil salesman - and you haven't done anything that says otherwise. You have treated all your customers with the utmost disrespect.
As for @donatos suggesting that @thomas Martin has a good approach, good luck with that. It was already promised that things would be upfront, consistent and transparent. But Bill has a different definition to those things than the rest of the world.
I find it ironic that next to the button I am about to hit, to post this, it says "Be respectful and considerate" - maybe the reason Bill doesn't update is because he hasn't been or could do either.
Hope all turn out Ok for Bill, the project has been delayed quite a bit, however the suggestion made by Thomas Martin on the other campaign is quite good.