Frequently Asked Questions
Yes it is, just bear in mind delivery times. You can tell us in the December survey that your order is a present, and we'll package it accordingly. If the present is to be delivered before our delivery time (March 2020), for example if you want to give this as a Christmas present, we'll send a gift card and ship it on time for the special occasion.
The gift card tells a bit about who we are, what's the impact of this purchase, when they'll receive the message, and can also include a personalised message from you.Last updated:
You will receive your clothes in March 2020. This wait time is because we cannot place production orders until mid-December, once the Kickstarter campaign has closed, and factories have on average a 2 month lead-time for production. The European Christmas season is also in the middle, which doesn't help. Once the factory sends us the orders in February, we'll package them and send over to you asap.Last updated:
Yes, you can change your Kickstarter order at any time while the campaign is open. If you have any questions, please reach out to us.Last updated:
Great question! Just scroll down to our pre-order process and check our reward overview table. That's the table that tells you what you get for how much money. Check how much the clothes that you have your eyes on are, and then go to the top right section of the Kickstarter page and choose the right pledge. We don't need you tell us know what clothes you want, we will send a survey in December where you'll be able to tell us everything that we need to complete your other. The important bit now is that your pledge amount is enough to cover for the item(s) that you want to receive.Last updated:
Choose one, and then manually edit the amount to add the other pledge that would cover for the other item(s) that you wanted. You can tell us what pieces you want in the December survey, and as long as the amount pledge is enough to cover for them, you're good to go!Last updated:
Given your culture of radical transparency, how can I find out now where're the clothes coming from?
Great question! Our blockchain traceability won't be fully rolled out until we go into production, once our Kickstarter reaches its goal. Then you'll be able to see maps and emissions per stage of production, for each product. In the meantime, we can tell you that our hemp comes from Western Europe and our linen comes from France.
In terms of manufacturing, we're still deciding what workshop to go for, but our two candidates are in London and Barcelona. We need to wait until we know quantities for production, as capacity might be an issue for one of our factory partners.Last updated:
First, thanks for asking, you're awesome! While financial support is crucial, there're other ways to help:
- Do you know somebody who may buy? Send them a nice message sharing our campaign, and asking them to support us.
- Do you know any journalists or have connections to media outlets who might like to share our story? We can share our media kit and press releases with them if you put us in touch, and we're also happy to give an interview!
- Do you want to talk about having us at an event that you're organising?
- Do you have any other collaboration ideas that might help us reach our Kickstarter goal? Tell us about it!
Just pop us an email to firstname.lastname@example.org - we would love to chat!Last updated:
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