RE: Touch Time Update
While this has been a considerably more difficult and costly development process than our team ever expected, we are now making great progress and the end is near.
BUT before I go any further, I want to make a personal apology to each one of you. You have been incredibly patient throughout this project and I realize that I have failed to properly communicate with you as our team pushes through the difficult production process. I want to assure you that the delays in shipping your units has not been from a lack of genuine daily effort, but from firstly issues in changing to the larger battery size and recently addressing firmware issues to insure we have a reliable product.
Nonetheless, I have not shared information with you nearly as often as I should. Please rest assured that my lack of communication has not been from a lack of investment in this project. The entire team has been working extremely hard to get you the product we promised you and we all feel the stress and disappointment of failing to deliver in the time that we originally anticipated.
Since our late August update all of the parts (case, straps, PCBs) have been procured. The hardware and design is finalized and we are ready to go into production as soon as we finalize the remaining firmware bugs. The last 8-10 weeks has been involved in beta testing of watches with numerous beta testers. A bug we have been trying to track down was that for some beta testers over period of few weeks they encountered an issue where watch didn’t respond to touch on home button to unlock requiring battery replacement to reset watch. This is not an issue we can ship the watch with, so our team has been working to identify the bug, fix firmware and then retest, but each “retest” require a 2 week static (untouched) and wear-test (daily touching) period to insure we don’t see issue over that period of time, and we have had a few iterations of this test process since our August update. The good news is that it appears our latest patch code has finally solved this issue as we initiate our current round of testing.
Finally, I pledge to post far more regularly as we approach the completion and delivery of your watches so that you know we are striving everyday to get these watches on your wrists. As you have seen from various posts from beta users the final design and hardware is complete and our beta testers get many compliments on their watches, and once shipping to you we will still be the first non-rechargeable touch digital watch with extended battery life in the market today, true to our original specification and Kickstarter goal
We will continue to work hard to ensure that we ship all watches as soon we possibly can with our deepest gratitude for supporting us through this process. I hope shortly to share a picture of our mass production line producing finalized watches.
Thank you for your support and patience.