Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
@JEL so sorry - we send the app out daily as we get emails. Our apologies that you haven’t received. It potentially went to junk or we made an input error. Either way, our appologies. I can add you immediately, but want to make sure it’s the proper email, please email us at firstname.lastname@example.org - app should be fully released shortly, just making some final tweaks based on feedback from our backers!!!
Any word on when the app is going to be available in the Apple App Store? I’ve had my monitor for at least a week now, but can’t use it. I signed up to be a tester, but never got any email.
We are very sorry to hear this and as a result will be suspending our shipping overseas for backers. It has been really hard to get a straight answer on duties and fees - one shipment will have no impact and another will have an experience like yours. At the end of the day we have tried to be responsible on this matter, but since we cannot get consistent information it is hard for us to communicate effectively with our customers. To be clear, we don't see any of these fees ourselves and are unclear what these Admin charges are or who gets them.
The only way that we can do this well (being sure on the costs for ourselves and our customers) would be to warehouse in the EU and import our product so that they items are fully landed before they ship to our customers. We plan to do this in the future, but will need to hold on it for now.
I understand your frustration, as I am Canadian and have been on the receiving end of this too. I buy from one large retailer in the UK and one shipment will have no duty and the next will have so much that it is almost half of the cost of the items...
If you would like to discuss this further, please feel free to email us at email@example.com - our sincerest apologies on this matter.
Thank you for your support,
I'm vexed that I have received my monitor and I have been billed £20+ in customs charges.
It's disgraceful that creators do this with overseas backers!
Out of the £20+, £12 is the administration charge.
You could have included this in the pledge so that we don't get stung on such high admin charges.
It is very irresponsible behaviour towards the backers that make your campaigns successful!!!!
Hi Eric -
We sent the below email on Oct 28 and posted it on Kickstarter on Monday � we are just trying to get the app optimized before we fully release this month - if you want to know when the app is fully released versus being involved in testing, we can also do that! Send us the emails you would like to add, our email is firstname.lastname@example.org
We want to let you know that we will be shipping starting early next week! As your device ships, you will get a shipping notification. We expect orders to take 3-5 business days to get to you once they are on their way.
We are very close to fully releasing the iOS and Android apps, but we have decided to keep them in “test mode” for this initial shipment so that we can continue to monitor their performance as we bring on more users. As this is a first generation product, getting feedback on performance from an influx of users is going to help us optimize the apps before we make them more widely available.
What does this mean for you?
* Android users – go to Google Play and search “DECCO the Toddler Monitor”.. You will be able to load the app to your phone or smart device.
* iPhone users – click here and provide us with any email addresses that you want to give access to the iOS App. You will get instructions on how to load the app, simple as that!
* If you don’t want to participate in testing, you can give us your name and email here. We will still ship your device, and we will send you an update when the apps are no longer in “test mode” and are available for regular download in the applicable app store.
Thanks again for all of your support, your backing of our idea means the world to us! Please feel free to reach out with any questions and feedback!
Krista, Lisa & the Toddler Monitor Team
I just received my
Toddler monitor but I can not find it available to download in iTunes App Store. I have even tried googling It and looking for a link and tried several different ways to look for it but to no avail!!! What am I missing?
Thanks Eric S.
Awesome to hear - all the best with the transition to the big kid bed!!! Let's just say with our first we were eager to get move on from the crib, but our second might sleep in a crib until she leaves for University...
Feel free to reach out to share any feedback or ask questions at email@example.com
Got my Decco today and I’m looking forward to testing it. Design is very cute and it’s going to be a nice security measure for when my toddler transitions to a bed. Not looking forward to that, but I’m ready.
We just sent you an email as well to follow up on this! We sent an email on this topic but are also going to post it as an update on Kickstarter! Contact us at firstname.lastname@example.org if you have any other questions!
Hi, I️ just received my toddler monitor. Great packaging and instructions and the unit seems well-made, but I️ can’t find the iOS app in the App Store. What am I️ missing? I’ve searched all different ways for it.
Hello, have you started shipping, as per your email over a week ago? I still have not received a tracking number. Please confirm. Thank you, Tamara
@creator - do you have an update with regards to shipping? I am based in Switzerland. Thanks!
Nope... we are a Google Pixel (regular and XL) family.
Hey Ken and Matthew - thanks for your notes.
We are pretty close to hitting our completion date, but are a couple weeks delayed with overseas shipping. With a that being said, we are looking for some testers if you are an iOS/Apple user in the next couple of weeks. This would require working with the App in Beta and providing some feedback. Let us know if you are interested by emailing email@example.com
Thanks for your support and good luck with the transition to the big kid bed!!!
@Matthew: We are in the same situation. Would really like to see this get done near the expected completion date.
Hey, any news on whether end of September is still achievable? Just transitioned my 2yr old to a proper bed a week ago and would really benefit from having your product right about now. Thanks. Matthew
@Tamara: thanks for your note! We are looking at late September with a possibility of bleeding into the first week of October. We are working hard to make it all come together but we a bit at the whim of over seas shipping and customs. We will update in early September with firmer times lines!
Hello! Is this still on time for a September shipment? Would it be beg, mid or end September? Thank you!
Can't wait to try it out. A very proud uncle Jeff.
This Grandma is excited! This is for my grandchildren who live on an acreage & DECCO will alert Mom and Dad if they try to sneak out of the house. Looking forward to receiving it in the mail and putting it into action. Good job ladies!
Hello, I live in Switzerland, but saw that you don't deliver here, so I put delivery to France instead (to a friend's house). Will you be sending a survey later, to ask for shipping address? Also, if you see you can deliver to Switzerland, that would be ideal. Thanks!
Will this work if the door is not closed, meaning the door handle will not be turned? My son sleeps with his door open, so when he does leave his room, he just pulls the door to open... and he tries to be as gentle, quiet and sneaky.
@Benjamin: thanks for the note and the chat back and forth we just have! We love the idea of more colors in the future, but are starting with just one right now!
Are you going offer other colors?
Excellent idea! This has huge applications also for the older generations as well, and especially for people who suffer from Alzheimer's/dementia too.
If you could add IFTTT, that would be fantastic. That way you could trigger lights and other smart devices in the event DECCO gets triggered.
This is such a great idea. I have a 18 year old severely autistic brother, and a troublemaking 4 year old brother. One day the 4 year old convinced my autistic brother they should go on a walk. We found them nearly a mile down the road. It was a huge scare for us, and I'm so happy to see this danger being addressed. Thank you so much, I wish you the best of luck on your campaign. ☺️
Such a great idea girls!! This grandma is looking forward to receiving her Decco monitors!!! Best of luck moving forward with this genius creation!!! Proud of you Lisa!!