BackerKit surveys are coming!
My dearest friends,
I am sorry for the slight delay in sending the surveys. They will be going out later tonight or tomorrow by email, with a special link to your BackerKit survey. It is important to respond to your survey as quickly as you can since we need this information for fulfilling your rewards.
There are two steps required to receive your reward:
1) Fill in the BackerKit survey;
2) Login to your account at https://www.mysteriouspackage.com and redeem the ticket for your reward. Note that it may take several days for your Possessed rewards to appear, and all other Filigree in Shadow rewards will appear in April 2017.
Step 1: The Survey
You do not need to create a BackerKit account to fill out your survey, just click on the survey link, fill it out, and you are good to go. You will be able to answer questions about your rewards preferences and pledge for more “add-ons” if you would like. You do not have access to this survey link yet, but it will be available soon via email.
If you decide later that you want to edit your survey response, you can go back to your survey and change it at any time before we lock down the surveys for processing.
If you need to review your information or pledge status, you will be able to recover your survey here: https://filigree-in-shadow.backerkit.com.
Should you have any problems with the survey, please contact support at https://filigree-in-shadow.backerkit.com/faq and we ashall get you sorted out!
Step 2: Tickets
Tickets for Possessed items (The Weeping Book, The King in Yellow, Tempus Fugit, and Risen) will be provided within several days of completing the BackerKit survey. All other rewards will not be available until April 2017.
To redeem your ticket, go to https://www.mysteriouspackage.com/tickets and click on the reward. You will be taken to the product page and can add the item to your cart, specifying the shipping address at that time. When you check out, you will not be asked for any payment.
If the email address you use for Kickstarter is different than the email address you use at https://www.mysteriouspackage.com, email email@example.com to let them know once you've completed your BackerKit survey, and they'll make sure everything is set properly.
If you wish your Possessed reward to begin in time for Christmas, you must redeem your ticket by November 30th.
I do hope this helps, and thank you for your patience during this time. I shall be providing more information as we move through this process, and will remind you of the steps frequently. Should you have any questions or concerns, please email Member Services at firstname.lastname@example.org and a friendly concierge will assist you as quickly as possible.
at The Mysterious Package Company