Share this project

Done

Share this project

Done
We tell stories you can touch.
We tell stories you can touch.
1,786 backers pledged CA$ 606,530 to help bring this project to life.

BackerKit surveys are coming!

Posted by Timothy Sullivan (Creator)
8 likes

My dearest friends,

I am sorry for the slight delay in sending the surveys. They will be going out later tonight or tomorrow by email, with a special link to your BackerKit survey. It is important to respond to your survey as quickly as you can since we need this information for fulfilling your rewards.

There are two steps required to receive your reward:

1) Fill in the BackerKit survey;

2) Login to your account at https://www.mysteriouspackage.com and redeem the ticket for your reward. Note that it may take several days for your Possessed rewards to appear, and all other Filigree in Shadow rewards will appear in April 2017.

Step 1: The Survey

You do not need to create a BackerKit account to fill out your survey, just click on the survey link, fill it out, and you are good to go. You will be able to answer questions about your rewards preferences and pledge for more “add-ons” if you would like. You do not have access to this survey link yet, but it will be available soon via email.

If you decide later that you want to edit your survey response, you can go back to your survey and change it at any time before we lock down the surveys for processing.

If you need to review your information or pledge status, you will be able to recover your survey here: https://filigree-in-shadow.backerkit.com.

Should you have any problems with the survey, please contact support at https://filigree-in-shadow.backerkit.com/faq and we ashall get you sorted out!

Step 2: Tickets

Once you have completed the survey, we shall be applying tickets to your account on our website at https://www.mysteriouspackage.com. If you have not already done so, please apply for membership at https://www.mysteriouspackage.com/kickstarter. Your application will be approved within minutes.

Tickets for Possessed items (The Weeping Book, The King in Yellow, Tempus Fugit, and Risen) will be provided within several days of completing the BackerKit survey. All other rewards will not be available until April 2017.

To redeem your ticket, go to https://www.mysteriouspackage.com/tickets and click on the reward. You will be taken to the product page and can add the item to your cart, specifying the shipping address at that time. When you check out, you will not be asked for any payment. 

If the email address you use for Kickstarter is different than the email address you use at https://www.mysteriouspackage.com, email concierge@mysteriouspackage.com to let them know once you've completed your BackerKit survey, and they'll make sure everything is set properly.

If you wish your Possessed reward to begin in time for Christmas, you must redeem your ticket by November 30th.

Thank you!

I do hope this helps, and thank you for your patience during this time. I shall be providing more information as we move through this process, and will remind you of the steps frequently. Should you have any questions or concerns, please email Member Services at concierge@mysteriouspackage.com and a friendly concierge will assist you as quickly as possible.

Your servant,

The Curator
at The Mysterious Package Company
https://www.mysteriouspackage.com

Comments

Only backers can post comments. Log In
    1. Stephanie on

      Thank you, Christian, for breaking down the numbers like that. I think I likely did calculate the shipping since the shipping costs total $81, and I'm off by $100. I probably mistakenly entered in a total of $768, rather than $868.

      Thanks for putting my mind at ease!

    2. Christian Kastaun
      Superbacker
      on

      Greetings, Stephanie,

      I purchased two of the add-on Experiences, and the cost I calculated for them were spot-on, so I did not have to provide additional funds.

      When you raised your pledge to accomodate the add-ons, did you account for shipping?

      For the combined Filigree in Shadow + King in Yellow experiences plus one additional King in Yellow Experience total shipping cost should be CAD 81,00:

      Filigree + KiY CAD 550,-
      KiY CAD 237,-
      Shipping Filigree CAD 29,-
      Shipping KiY 1 CAD 26,-
      Shipping KiY 2 CAD 26,-
      ----------------------------------------
      total: CAD 868,-

    3. Stephanie on

      I started to fill out the survey, and I'm being asked to spend an additional $100 beyond what I calculated. I paid $768 for Filligree & King In Yellow for myself, and added on King in Yellow for someone else as a gift. I'm wondering if anyone else who purchased add-ons is running into this problem. Is part of it because when we paid for the add-ons during the campaign, they were offered at a discount, and now we are being asked to pay full price?