The Grand Unveiling
First off, big news! The first 1000-Tiko container has been unloaded at Hong Kong and is now being loaded onto Zim Antwerp, a simply enormous vessel that will take them on a 9000+ km journey across the pacific ocean all the way to Vancouver, from where they will be distributed.
What a voyage lay ahead for them! On that note, it's time to talk unveilings. :)
As promised in Saturday’s update, we’re excited to unveil some pretty cool projects we’ve been working on for months, and in some cases over a year. So, without further adieu, let’s begin!
The Tiko hardware might be quite innovative, but at the end of the day the user experience is what matters. Ease of use is paramount. Not satisfied with anything else on the market, we developed a custom software/slicer just for Tiko. We called it the Web Interface of Tiko, or, WIT for short.
Although the WIT was publicly unveiled in July by way of beta printers, it never really got its grand unveiling. So, here it is!
We could tell you all about how intuitive the WIT is, but we don’t need to… you can experience it first hand. Check it out at demo.tiko3d.com :)
We believe the WIT represents nothing less than a revolution in 3D printing software. No programs/drivers to install, no compatibility issues for any operating system, no confusing menus, redundant options, or 90’s era styling. This, friends, is the future. :)
The Customer Support Portal
It’s no secret that 3D printing can be a challenge. Tiko makes it a whole lot easier, but sometimes you might still need help, so we created a portal where you can get help with just about anything. Check it out at support.tiko3d.com
Here you have access to our extensive FAQ, info guides, community, and so on, and we are routinely adding content as we receive feedback from users. But it doesn’t stop there...
What happens if you have a hardware problem with your Tiko? You call customer service, stay on hold for 2 hours, explain the problem 5 times, then spend a week fighting to prove you should be covered under warranty… right? Nope. Not with us.
Your Tiko is covered by a one year warranty. Within this warranty period, you can order replacement parts at any time, free of charge, no questions asked. That’s it. Need a component? Click on it, enter your serial number and shipping address, and it’s on its way. Simple as that.
We’re not just talking about single parts here, either. We ship entire plug-and-play subassemblies, making service/repair ridiculously easy. Owning a 3D printer has just never been this easy.
Now, there are some basic fraud-prevention measures in place, duh, but at the end of the day we've made it as open as possible. You guys had our backs this past year, and now we’ve got yours! :)
One of the best aspects of 3D printing is being part of a community of fellow innovators and tinkerers. That’s why we went about reinventing the Tiko forum, and creating a home for our awesome community of backers and future owners.
Here you can talk about Tiko, learn tips and tricks, buy/sell 3D printing related gear, and much much more. The best part, however, is right here:
The Connect With Innovators section is our favorite. You see, 3D printing doesn’t just exist for its own sake. It exists to empower everyday innovators to create incredible things, and that’s exactly what this section is about.
It doesn’t matter if you own a Tiko or not, or if you’re even into 3D printing at all. It’s about connecting with people who have similar interests, and a desire to create something new and special. You can accomplish a lot on your own, but you can do far more with the right people by your side. :)
In general, we have built the forum to encourage this kind of mingling and learning, so that we can all learn and grow. We hope to see you there, and we’ll happily drop in to offer some advice to aspiring innovators. :)
Last but certainly not least is the big announcement that so many people have waited for… Pre-Orders! As much as we run into surprise setbacks, we at Tiko prefer to move fast, so we’re not going to draw this out for months. Pre-orders will start on Cyber Monday at 12pm noon EST – exactly one week from today!
Please be aware that pre-order Tikos will not ship until after all Kickstarter Tikos have shipped first. If you are a backer and would like to order another Tiko, you can use your backer information to get into the VIP batch that gets shipped first. That's how much we appreciate you guys. :)
Here’s to a long life of Tiko’ing and innovation. Thank you so much Kickstarter for helping us reach this stage, you guys are amazing!
Phew, that really was a lot of stuff! Crazy thing is, there’s still more. Later this week we hope to showcase some of the early reviews of Tiko’s out in the wild, along with some other little goodies we’ve been working on. The fun just does not stop!
Cheers guys :)