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Tiko is the 3D printer you’ve been waiting for. Simple, accessible, and dependable, all for a pledge of $179.
Tiko is the 3D printer you’ve been waiting for. Simple, accessible, and dependable, all for a pledge of $179.
Tiko is the 3D printer you’ve been waiting for. Simple, accessible, and dependable, all for a pledge of $179.
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16,538 backers pledged $2,950,874 to help bring this project to life.

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    1. Harold less than a minute ago

      @Tiko... lol, you guys are cute.

      "Shipping funds were a pre-agreed-upon portion of the Kickstarter pledge"

      Let me see what my pledge agreement says:

      "Pledge $179 or more

      GET A TIKO

      Be one of the first to own a Tiko. Or however many you want! For every $179 you pledge, you'll receive a Tiko, the Unibody 3D printer + one standard 1kg spool of 1.75mm filament.

      Shipping not included. Delivery order based on backer order."

      "Shipping not included"

      That clearly states that our agreement of my pledge amount to you does NOT include shipping. You can't have it both ways. I realize that you appear to have openly now admitted to fraudulently using a separate transaction as working capital when it was for a service you never rendered to myself and many others, but that really isn't my or anyone else here's problem; It is your problem. I hope you can work with your 3rd party arbitrator to solve this issue.

      Ok, just cut the BS with me for a minute? Do you even have a lawyer helping you guys with this? If you do you should fire him/her. You just told everyone the money you charged for a service was redirected to other purposes than its stated purpose (ouch and it was for POSTAGE) AND you tried to change the terms of an agreement in the same update post?

      The winning move in my humble opinion would have been to liquidate as much of the things you listed, pay back as many people as you could on shipping, and THEN did this transparency thing. Wow,

    2. Missing avatar

      bryon 9 minutes ago

      @creator
      After all is said and done, I hope you take away something from this other than the negativity of this comment section and the sting of this setback. You tried. R&D and innovation is hard. Having a vision and running with it is hard. Go out and move on from this, be humbled by the experience and most importantly, never stop trying. Good luck.

    3. Missing avatar

      Chris So about 2 hours ago

      Fucking this company...

    4. James Capatch about 2 hours ago

      Class action if possible. If nothing else, it will stop them from sending us these long whiny emails.

    5. Titanium
      Superbacker
      about 3 hours ago

      Please pay to me back refund !

    6. Missing avatar

      Fredric Yeung about 3 hours ago

      You ask for shipment fee but actually not plan or ready to ship anything. I would like my shipping fee back immediately.

    7. Seth Swanson about 3 hours ago

      So, as backer #7432 I pay the $180.00 (Not including the extra shipping costs....), wait for 2 years, only to be told that I MIGHT get 10-15% back...$18-$27, but I'll have to wait yet another 6-9 months even for that. Apparently I should feel lucky. In short, it cost me $200+ to read a bunch of "Oh, Woe is me" bs posts about delays.

      Meanwhile, these guys give themselves salaries of 35k - 40k while this is in production. wtf?

      Kickstarter is supposed to aid the creative entrepreneur in buying supplies and to set up marketing items for their product. It's meant to help finish, not to be used as pay outs for your salaries - you morons. The money you pulled from this project for your team salaries could have been used to finish production and actually GET THE PRODUCT OUT TO THE PAYING CUSTOMERS.

      Go out and get a full or part time job like every other founder of any normal start up, until the company generates enough money from sales to JUSTIFY paying salaries out to each other. The key is that the product is out first, and generating sales first, otherwise your just depleting resources to get it done - at all.

      Seriously, that's just a dick move to use the money for that, not to mention irresponsible. I hope this isn't forgotten if they try begging for backing again.

      I was actually fine with news of the closure and incomplete project, until I saw that they had been pulling money out to pay themselves all along - with the money we put into this campaign to finish the product. Had I known they were going to use ANY of that money for their own paychecks, I never would have given them a cent. I can't stomach the "Oh, Woe is me" posts when they could have put more of that money into production than they did. They could have finish - but now we'll never know for sure. Just ridiculous.

    8. Missing avatar

      Travis Smith about 3 hours ago

      Be very cautious signing anything with the creditors until you can confirm that you don’t waive any rights to pursue legal action by doing so! Contrary to what the naive Tiko founders have said they did commit fraud, and likely have little to no assets. Probably pathetic utility patents, and a bunch of junk parts (scrap liability instead of assets!!) so don’t expect much from BDO. I think our chances are better pursuing class action, and Kickstarter isn’t innocent either as these shipping fees certainly do not represent “appropriately using funds”.

    9. Missing avatar

      jin seok , kim about 3 hours ago

      You lie to a lot of people and you will be punished.

    10. Sally Casagrande about 4 hours ago

      They should not have used the shipping fees for anything but shipping. So will we at least get that back?

    11. Missing avatar

      Ernesto Martinez about 4 hours ago

      Despicable behaviour... And where is Kickstarter on all this?

    12. Sarah Tasko about 5 hours ago

      @ Stephen Miller - wow good find with that bit about the shipping and needing extra fees. It totally sounds like they were forcing all of us into it with threats about being charged a bunch of fees at the door

      "If we don’t have your shipping information/payment by July 1st, your printer will be shipped via direct shipping rather than hub and spoke, and trust us, you don’t want that. To put it simply:
      If you complete your shipping survey by July 1st, this happens:
      If you don’t, this happens:
      The cost on our end works out to approximately the same either way, so we’ll continue to collect $55USD for shipping. However, due to your country's Taxes/VAT’s/Duties/Brokerage Fees/etc if you miss the July 1st boat and opt for direct shipping, you could get hit with a pretty hefty COD upon receiving your Tiko – in some countries it could be more than $100. This is due to your country's customs office, and completely out of our control. Sorry, but we will NOT reimburse you for these fees. "

      --- That's completely despicable. Thanks for finding this and pointing it out!

    13. Sarah Tasko about 5 hours ago

      @Tony H - I agree completely! I think they decided to ship to Canada first since that way it'd be easier to avoid being sued or having any legal action taken by us backer. I'm in Canada so I received my printer but it's just a giant plastic paperweight cause it won't print worth a damn.

      I can't believe they are stupid enough to actually admit that they "diverted" the funds that were supposed to be used for shipping. Maybe they feel they are untouchable now because the company is being shut down.

    14. Mario Diez about 6 hours ago

      You pieces of shit. Have the guts to say it. "WE SCAM YOU".

      We remember your names. Cannot make a fucking product with almost 4 millions in your bank account. So damned useless.

      Put it in your CV.

    15. Missing avatar

      Steven Hay about 6 hours ago

      Imran - I couldn't print at all before the update. I couldn't successfully print a single thing after the update. I suppose that technically means it was better after?

    16. Imran
      Superbacker
      about 6 hours ago

      I was one of the lucky few to receive the printer but I still haven't opened it up.

      Can anyone else who received it confirm if I should do the update or is it better without it?

      To bad it had to end this way. All the best to everyone for the future.

    17. Missing avatar

      David Lopez
      Superbacker
      about 6 hours ago

      They even sent me the link. because I asked how could I pay for shipping? Instead of being honest and letting me know the company isn’t looking good, they send me a link and take my money.

    18. Missing avatar

      David Lopez
      Superbacker
      about 6 hours ago

      This is bs I want a full refund on my shipping.
      I paid for shipping two days before you sent out the email about closing the company

    19. Carl Gutbrod about 6 hours ago

      So sorry to see this fail.
      All the best in your future endeavours, thanks for being so open with us during this campaign.

    20. Harold about 6 hours ago

      https://www.ftccomplaintassistant.gov/#crnt&panel1-1

      File here if you are in the USA. Claim fraud on the shipping under the online order area. Post reference numbers here and if any of you get replies do what I am doing and pass on reference numbers to your investigators.

    21. Jianian Ng about 6 hours ago

      any idea what will happen to this page if Kickstarter recognized their "obligation" ?. Are we still able to comment here?

    22. Missing avatar

      Adam Dale about 6 hours ago

      Honestly, one of the best things we can do right now is contact BDO. We collectively as backers will represent the bulk of Tiko’s creditors. The insolvency practitioners duty is first and foremost to the creditors. We ask that they assess Tiko’s books to establish the date that they should have known they were insolvent. If they continued business after that date (I.e were collecting shipping fees) we can prove that they were conducting wrongful trading and we can hold the directors personally accountable for the amounts.

    23. Missing avatar

      Harald about 7 hours ago

      Martin: don't remember exactly, but checking past e-mails I'm pretty sure it was in February this year, right after first e-mail when they admitted it will be never shipped.
      Called my card issuer and as soon they accepted claim my card account was credited the amount (standard procedure, when claim is accepted, it stays like that, when is rejected, account is charged again). Yes, it's VISA card.

    24. GianDava about 8 hours ago

      Folllowing the wirds of Tony H, there is someone in Canada that would kindly check the possibility to do a class action with a local lawyer? I think if that it will be possible some thousand of bakers will be happy to spend some money in order to let better understand Tiko team what tehy do wrong with shipping fees.

    25. Missing avatar

      Tony H about 8 hours ago

      Here's what I bet happened. Things were already going downhill fast before the shipping funds were collected. To minimise any legal issues this would bring them, they figured they'd get printers as many people/everyone they could in Canada/USA as it'd be easiest for people in those two countries to bring legal trouble to a Canadian business. Their hope was to put as much distance between the rest of you and them as possible to avoid any legal blow back.They then used the rest of the funds trying to figure out how to stop themselves from drowning instead of just returning your shipping fees.

      Remember, the shipping fees weren't done through Kickstarter. They can't claim crap about how the funds were "pre-agreed upon portion of the kickstarter pledge" when the funds were never a part of Kickstarter.

      I'm not exactly sure if any of you can bring any legal trouble their way, especially now that they've gone under. But there's ~14000 of you who lost shipping fees, and if a large portion of you file a legal complaint to the Province of Ontario (again, they are/were an Ontario based company), something might be done about the consumer laws they broke.

      Links to do this can be found in my comment below.

    26. Missing avatar

      Tony H about 8 hours ago

      @Stephen Miller - Good find. That quote from Tiko literally breaks the misrepresentation law in Ontario for the Consumer Protection Act. They misrepresented the shipping and in return suckered 3/4 of a million out of everyone who didn't receive a printer.

      Also in the same answer about shipping fees they say "Shipping funds were a pre-agreed-upon portion of the Kickstarter pledge" and "a portion of these funds was diverted toward operational costs in response to a cash flow issue leading up to pre-orders."
      -How can they hold it against the community that the shipping funds were a "pre-agreed upon" thing, but then use it for something the community didn't agree upon.
      -Admitting that a portion of the shipping "funds was diverted toward operational costs... ...leading up to pre-orders" means that they literally knew before the product was shipped that it was not possible to deliver the product as we were told (how can you ship the products to everyone if you used a portion of the shipping fees?). Which again, breaks this specific Ontario law: "promising to deliver a service or product when they know or should know that it’s not possible"

      Through their own admission they've broken an Ontario Law under the Consumer Protection Act. I hope you're all able to find justice for that ~$750000 they bamboozled from all of you.

    27. Slyde about 8 hours ago

      I'm still reeling from the fact that they just told us that they took the shipping money, and started using it to continue to fund the company.....


      Un-fucking-believable.....



      Tiko, is everyone who questioned your methods STILL 'a bunch of fools', like you called us?

    28. Missing avatar

      Raymond Davis about 9 hours ago

      For me the shipping money was exactly for that purpose and that alone, surely you can’t divert these additional fees which are over and above the pledge fees for other purposes without first consulting the backers whose money it actually is and getting their agreement. Additionally how would you then pay delivery for latter shipping machines without first selling the device through alternate channels, which again I thought goes against how crowdfunding works. I guess at this stage it is what it is and I hope at some point to receive some kind of payment back from yourselves, would be nice if it covered the delivery cost though!!!

    29. Missing avatar

      Tony H about 9 hours ago

      I'm going to repost a quote of mine from last March, and point out. In their response of saying that they never claimed or implied the printers were ready to be shipped they basically admit to missrepresentation (found in the first link below) - "promising to deliver a service or product when they know or should know that it’s not possible". This is an Ontario Law under the Consumer Protection Act, and Tiko are based out of Ontario. All of us Canadians got our "printers" so we have no claim on anything, but it's BS that they stole the shipping fees from the rest of you, so maybe take a look at the below Ontario/Canadian law specific links:

      "...I'll help, here's some laws relevant to Tiko: https://www.ontario.ca/page/your-rights-under-consumer-protection-act https://www.ontario.ca/laws/statute/02c30#BK16 Template made by Ontario to help get funds back: http://www.sse.gov.on.ca/mcs/Documents/samp_185401.pdf Here's the official site to file a complaint against an Ontario company: https://www.ontario.ca/page/filing-consumer-complaint Here's a sample letter made by Ontario to get refunds on shipping fees: https://www.sse.gov.on.ca/mcs/Documents/Sample%20letter%20for%20a%20late%20delivery%20or%20cancellation.pdf And lastly a quote about the laws on shipping fees "The company has to deliver any products or start any services in a reasonable time period. If your contract gives a date on which you can expect the delivery your products or services, the company has 30 days from that date to provide them to you. If they don’t, you can cancel the contract at any time before they deliver or start the services. If your contract doesn’t give a date on which you can expect the products or services, the company has 30 days from the date you signed the contract to deliver on products or services. In both cases, you lose your right to cancel the contract if you accept the delivery after the 30 days." - From: https://www.ontario.ca/page/your-rights-when-signing-or-cancelling-contract Happy reading

    30. Nicholaus Butler about 9 hours ago

      I call BS on the honesty part. You burned through the shipping fees in order to pave the way for anticipated pre-sales with the hopes they would in return fund the backer rewards. Of course, the only way to prove this is in the books, which is the one thing you refuse to hand over, how convenient.

      Personally, I would rather you released your IP to the open source community instead of what small amount of money I might receive, at least then you would have been part of something. Instead, the best thing I get from this is the fact that you, the creators, failed. Tiko didn't die, you killed it. All the hard work you did was for nothing, absolutely nothing. You yourself are the failures.

    31. Missing avatar

      Chris Merriman about 9 hours ago

      I guess I was at least lucky to get one.

      However it showed up broken, with many pieces of the shell cracked. And all attempts to try and get replacement parts sent went unanswered. So while I did get a product, it's a giant plastic piece of shit I can't use. And If I was able to reprint some of the parts (with another printer I kickstarted after this one, and received before this one) you're taking the site with access to the software and firmware down making it unusable. You dishonest jerks infuriate me.

    32. Warsman about 9 hours ago

      I invoke my rights under Kickstarter's Terms of Use:
      https://www.kickstarter.com/terms-of-use/oct2012
      "Project Creators are required to fulfill all rewards of their successful fundraising campaigns or refund any Backer whose reward they do not or cannot fulfill."
      I demand a full refund for my pledge amount.

    33. Missing avatar

      Blake Harper about 9 hours ago

      Ok can somebody leave detailed information about how we can attempt a chargeback at this point? Figure it's worth a shot at least

    34. James about 9 hours ago

      I have one word that sums up your latest update regarding shipping costs

      “BULLSHIT”

    35. Marcelo Vasconcellos about 9 hours ago

      We must be sure the kickstarter pay too, for not compliying with the rules, they do whatever they want and got 12 % of the money share

    36. Missing avatar

      Stephen Miller about 9 hours ago

      There are no guilty people in prison - just ask them. Everything that you put in your latest statement is self-serving. The fact is, when you collected the shipping charges the statement below states that there were only five days left before you started shipping. You collected funds knowing that you were not going to deliver product.

      *URGENT* - Last Call for Shipping Surveys!!

      It’s the 11th hour, and we have to submit everyone’s shipping info to our logistics agency by the end of this week. Due to the nature of hub and spoke shipping, they need time to organize which Tikos will go into which containers. If we don’t have your shipping information/payment by July 1st, your printer will be shipped via direct shipping rather than hub and spoke, and trust us, you don’t want that. To put it simply:

      If you complete your shipping survey by July 1st, this happens:

      If you don’t, this happens:

      The cost on our end works out to approximately the same either way, so we’ll continue to collect $55USD for shipping. However, due to your country's Taxes/VAT’s/Duties/Brokerage Fees/etc if you miss the July 1st boat and opt for direct shipping, you could get hit with a pretty hefty COD upon receiving your Tiko – in some countries it could be more than $100. This is due to your country's customs office, and completely out of our control. Sorry, but we will NOT reimburse you for these fees. Furthermore, due to scheduling we’ll have to push your order to the very back of the line, meaning you won’t get your printer until sometime in the fall season. Sorry guys, we appreciate you so much and don’t want this either, but what else can we do?

      With just 5 days on the clock, we still have around one thousand backers who have not filled out their shipping surveys. We have emailed you guys repeatedly (and will continue to do so) so whatever is holding things up, PM us through Kickstarter and we’ll help you, that’s what we’re here for!

    37. Steve Gilbard about 9 hours ago

      At this point and after more than a few failures (and loses like this) I am done with Kickstarter.

      PS to this group - you really did defraud us all and you know it

    38. Mat Phillips about 9 hours ago

      I will never support another kickstarter project as a direct result of Tiko.

      Tiko operated fraudulently and this should be very simple to prove. I expect no money returned to me, but I do expect a criminal prosecution of the operators of this company.

      They can't fulfil the kickstarter regulations by just saying that they did, despite evidence to the contrary.

    39. Courtney Lickliter about 9 hours ago

      I want to try a chargeback, know its probably a longshot but worth a try, can anyone tell me how I would go about this?

    40. Missing avatar

      Robert Morse about 9 hours ago

      Shortly after you guys announced major troubles, I ordered a few parts in hopes of keeping the printer you sent me up and running. As I recall it was about $40 worth of parts...an extruder, 3 arms, and some other misc. pieces. I didn’t receive them. Any chance of getting these spare parts? BTW, I appreciate the way you approached doing business. It was very professional in every watch. I love entrepreneurs. They try to do impossible things and often succeed. Wishing you future success.

    41. Missing avatar

      Den Yambao about 9 hours ago

      2 years to make up a pie chart of lies and fraud!!!

    42. Missing avatar

      Genevieve about 9 hours ago

      I invoke my rights under Kickstarter's Terms of Use:
      https://www.kickstarter.com/terms-of-use/oct2012
      "Project Creators are required to fulfill all rewards of their successful fundraising campaigns or refund any Backer whose reward they do not or cannot fulfill."

    43. Dreadknot69 about 9 hours ago

      @Martin Try having the creator go silent for two years and counting. $400 gone... Company still around, selling other products in their website. No communication whatsoever and no product in my hands.

      Yeah... I'd take communication over literally nothing any day.

    44. Missing avatar

      Are Thunes Samsonsen about 9 hours ago

      Lies and fraud, and now more lies. I hope someone will instigate a class action lawsuit against these people, as well as criminal charges for fraud and embezzlement.

    45. Slyde about 9 hours ago

      I cannot believe that they just admitted that they took our shipping money, and started using it to continue to fund this piece of shit.......

    46. Missing avatar

      Steven Taitinger about 9 hours ago

      Also, is saying you will ethically not use shipping money for operations a goal? What is your definition of being honest? Intending to follow through when you say something? Honest means actually doing what you say! Goals are one thing but simple ethical decisions like whether to spend shipping money on other areas is just a choice not a goal.

    47. Dreadknot69 about 9 hours ago

      @harald Were you shipped the printer? I received it but it sits collecting dust because I can't get the filament back in the extruder. When it was printing, for that one day so long ago, prints were coming off the bed.

    48. Brian Salge
      Superbacker
      about 9 hours ago

      Dumpster fire.

    49. Missing avatar

      Steven Taitinger about 9 hours ago

      I can't believe you spent more on marketing than RnD! There should have been zero spent on marketing until you had delivered your commitments. A good product is a million times better than fancy emails and adverts in China. If you already have 16000 supporters if you don't suck, why waste money trying to gather more while your product still wasn't done?

    50. Missing avatar

      Martin about 9 hours ago

      @Dreadknot69, being thankful for communication does not bring money in my pocket.

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