Use this space to cheer the creator along, ask questions, and talk to your fellow backers. Please remember to be respectful and considerate. Thanks!
For anyone who still believes in Matt & TIKO and thinks that we should continue to support them, take note of the TIKO's latest attempt at collaboration via the comments. These little lies and false promises may not seem like much, but they show you just what TIKO thinks of its backers and how they choose to operate as a business.
@uditar yup, two perfectly good suggestions. But where is the team to talk about it like they said they would? Nothing but silence since the update on which they promised to do exactly that.
Why is there no communication? I thought you wanted to be present in the comments to find a solution together. There've been some really good suggestions, and if you're really gonna hang us out to dry like this then at the very least you MUST refund the shipping costs that you kept in a seperate account and haven't touched beyond for the units that you did ship. I'm not going to join a hateful revenge group just yet, but if you don't show up to communicate soon we'll have to do whatever we can to demand what should be done or of basic decency. This is not a good time to leave us in the dark.
From kickstarter page
What should creators do if they're having problems completing their project?
If problems come up, creators are expected to post a project update explaining the situation. Sharing the story, speed bumps and all, is crucial. Most backers support projects because they want to see something happen and they'd like to be a part of it. Creators who are honest and transparent will usually find backers to be understanding.
PLEASE NOTE THE LAST SENTENCE TIKO !
It's amazing to finally be this close to shipping. The last half-year has been an incredible ride, and in some ways this is just the start. For you, a limitless future exists once you have a 3D printer (we would know, right?) and for us, we can keep innovating, faster than ever.
Thank you so much for backing us and being a part of this epic journey. You're awesome, and we couldn't think of anyone more Tiko-worthy than you.
All the best!
@tiko 13 feb 2016.
Hey Robin Bonathan!
You've waited a long, long time for your Tiko! We've spent the last half-year working around the clock to get Tiko ready to shop, and we're getting close.
We don't have an official ship-out date just yet, but it could be as early as late-March. That's right around the corner, and so it's time to collect your shipping/payment information.
During the campaign the shipping rate was not finalized but was capped at $65 USD. However, after a great deal of effort we've locked in an exact cost: $55 USD.
That might sound steep at first, but there's one awesome thing about it: it includes all VAT's, sales taxes, duties, etc that you would otherwise pay at the door. Those charges could be between $25-$40 (plus brokerage fees) depending on your location. Instead, we've set up shipping so that when your Tiko arrives, it's yours free and clear. No inflated C.O.D.'s. Booyah!
If you'd like to know more about shipping, we just posted a Kickstarter Update with more detailed information and a FAQ, so feel free to check that out.
That said, if you're ready start then here is what you need to know:
just my 2 cents,
the money i backed was for tiko to try to create their product, i'm disappointed sure, but that's money lost. The shipping money on the other hand should be refunded. Either that, or tiko could ship the individual components with a manual and i'll put it together myself. If they already have all that inventory it shouldn't be that big of a problem.
Without a quick refund I will also request Visa services to see how they can claim the money we got stolen somehow.
I hope Tiko can quickly send to me the refund for the printer (as some users got a printer so it escapes the status of failed project and created a unfair and fraudulent behavior, specially as backer order was changed...) and shipping.
I guess this is not a standard Kickstarter failed project where backers don't get the object and they knew it was a risk.
in this case you have illicit communications, unfair change of backer order penalizing early backers out of US or Canada, payment of fake shipping... I hope Tiko kept cash to refund lot's of us ...
will Kickstarter be fair and somehow support the victims of all this?
In my case it was 1st kicstarter experience and the negative feedback that is coming from this Tiko case is really hurting also Kickstarter unless they show that they can also solve issues like this one and not only cash in the fees per project when everything goes well...
I signed!! I think Kickstarter and Tiko should know how upset people really are!!
I want my 2 TIKO printers.
But the money spent on shipping its mine, not yours.
@Sergio Andrea Botti Did you get Dustin's permission to use his youtube video for the petition?
I will give Tiko 3 more days to refund otherwise i will just apply for mastercard fraud.
I got Zano full refund back last time, so i know i will get full refund+shipping this time too.
It's clearly a scam when they asked ask the shipping fee that "ready to ship"
@Alexander - How did you ask Mastercard for refund?
@Robo Durden: You wrote "@all fellow backers :-) Please understand that when 16.000 people just flood this section only to add their truths, we will have 16.000 truths and no idea which way to go. " I totally agree with you, BUT: It is even worse, if some of those 16.000 think that it is better to repeat their "truth" ever and ever. We now know about your truth. You do not have to repost the links to your Kickstartercampaign forever.
Obviously they have no morals at all. Just more and more lies.
A week ago tiko came on after the update to tell us that they would be here in the comments to discuss things with us.....
Even THAT simple promise evades them.....
It's damn pathetic......
what goes around comes around..
shame on you Tiko!
please file a complaint on https://www.ic.gc.ca/eic/site/cd-dgc.nsf/eng/cs02885.html and https://www.ontario.ca/page/filing-consumer-complaint.
free of deceit and untruthfulness; sincere.
"I haven't been totally honest with you"
synonyms: truthful, sincere, candid, frank, open, forthright, ingenuous, straight
I thought I'd share this to assist the Tiko management personnel un-familiar with the word.
We are still running in circles of fear uncertainty and doubt....
While Tiko chooses to not state in a clear manner what the status of the project is.
Could they produce and deliver 900? 9000? 90 or only 9? none?
There is no honest answer given. I find this a lack of basic honesty.
How are we supposed to have an opinion about Tiko's future without an HONEST statement of its present condition.
Am I disappointed that I most likely won't be getting a Tiko, sure, but I wouldn't have backed them in the first place if I didn't have a problem of possibly losing that $179. As far as the shipping money on top of backing, yeah that shouldn't have been mixed with the original funds (if they even were), but once again, I wouldn't have paid more money that I could possibly lose if I didn't feel the risk was worth the reward. I would have instead just sold my pledge to someone else that was interested at the time. I was hoping they would succeed as this would be my first 3D printer. I've made models and had them made by Shapeways in the past so I was looking forward to printing my own. I know everyone has their own personal opinions, I'm just giving my .02
I would hate to be a superbacker right about now :/
You know I wouldn't be mad, just disappointed. Except you lying sacks told us back in DECEMBER that the American shipments were on the BOAT! As is I consider the whole thing to be fraudulent and dare say that the update history from this project goes a log way toward proving it.
Sry, messed something up. Didnt get it back, just got a notice that they consider to refund but want to make sure I didn't get a printer...
I mean do it Noah
Brian what about the person that Tiko refused to re reout the address, in Wyoming that's an example of fraud...
Do it robo I'm sure there are multiple people it happened to... and if they are defective there is something called an implied warranty
See I knew the credit card thing would update work
Got my shipping fee back from Mastercard today. Payed february 26, 2016.
Noah, you'll notice that the creator of that project never made any effort to produce the project rewards, used the money on unrelated personal expenses and promised to, but failed to provide refunds.
The result- a suspended judgement due to his inability to pay and a restriction on "misrepresenting crowdfunding campaigns". Not that he is banned from them altogether, just that he can't lie again.
IF YOU ARE A DISGRUNTLED AMERICAN SUPPORTER PLEASE READ BELOW
The FTC has taken action on deceptive and failed projects in the past. (https://www.ftc.gov/news-events/press-releases/2015/06/crowdfunding-project-creator-settles-ftc-charges-deception…) While a class action lawsuit sounds like the best course of action, the FTC has a task force that may be able to help.
Please take the time to write or call in a formal complaint to the FTC so they may start or continue an investigation.
To file a complaint in English or Spanish, visit the FTC’s online Complaint Assistant (https://www.ftccomplaintassistant.gov) or call 1-877-FTC-HELP (1-877-382-4357). The FTC enters complaints into Consumer Sentinel, a secure, online database available to more than 2,000 civil and criminal law enforcement agencies in the U.S. and abroad.
sign this petition
"https://www.gopetition.com/petitions/backers-united-against-corrupt-kickstarter-tiko-3d.html">Refund Us - Backers United Against Corrupt Kickstarter - Tiko 3D Petition | GoPetition
Just refund everyone. You don't have enough capital to provide a product and likely will be involved in a class action lawsuit within the next year if you guys can't rectify this. No investor is going to touch you with a 10 foot pole so cut your losses and refund the backers.
TRINUS printer got mine and works a treat � tiko
@Rbo Durden: No. Just no.
If you're going to spend $199, buy a MonoPrice Make Mini instead.
@Tom Carlson +1
So there is indeed hope for us Xmachines backers, while Tiko backers in need of a little pla printer might indeed like to accept the $199 offer: https://3dprint.com/165964/tiko-kickstarter-m3d-backers
I own a Micro M3D. I like it.
Still I think we should push things forward and not simply give in/up.
The fact alone that I can not initiate a credit card shipping refund because the creators do not answer our questions about that money is now one more reason we can bring them to justice:
"The Backers Revenge" Kickstarter campaign :
Please also sign the petition:
If we do not take action, we will simply be ignored !!!
I agree with many of the other comments on here, 179 was for backing the printer and is where we backers take the risk, the 55 was specifically for shipping my reward to me, not to be used for ANY other purpose, therefore I would expect this shipping fee to be refunded as didn't you mention that this money was being held separate from the pledge funds (could be wrong but thought I had seen people refer to previous quotes).
An update on this would be appreciated, what makes it harder is I also backed the XMachines Lorei which appears to have also gone the same way, poor money management and lack of transparency to the backers, at least I paid for shipping on that campaign by PayPal so just claimed it back.
Lastly, lack of updates is not good for us backers, it just causes more confusion and leaves a lot of negativity, please start answering people's questions on here and keep your backers in the loop as to what is happening.
This is my first comment on here and likely my last. That goes for backing anything on Kickstarter or Indigogo as well. I contemplated backing Peachy Printer but was to late and now I backed Tiko. Funny how both enterprises are originally Canadian and both teams seem to have no idea how to manage money. I wonder what happened to the money in this campaign but I am really disappointed to see shipping money asked for and then suddenly without any new major product problems there is no plan to ship anything past a couple of batches? If there where product problems post shipping the first batches and the issue is there is no money left to fix it then I expect the faulty product to be shipped as paid for. Then we can discuss a fix Tiko project by the then 16K strong community. But I suspect there was never any real intent to ship all printers when the shipping money was asked for. I suspect there was already a huge lack of money and as such the request for shipping money from all backers is fraud. I'm going to get an Anet A8 or Tivo Tarantula, actual shipping printers for less money (shipping included) and bigger build area.
@Marc & @Robert Roeder - Mateusz Gajkowski is the CEO of the company (aka Matt Gajkowski). Here's the Federal Corporation Information with the same information: https://www.ic.gc.ca/app/scr/cc/CorporationsCanada/fdrlCrpDtls.html…
I'm still only getting robo-answers from Kickstarter "contact us" route.
@Matthew Freestone : good luck with indiegogo, there are LOTS and LOTS more SCAM than on kickstarter :) -> +100000!!!! Cant agree more!!
i suppose the old adage of ... If it's sounds too good to be true .... it probably isn't ..... rings true here. The amount of hype and over confidence sure adds up in hind sight ..... Team Tiko sure blew it! I think they had good intentions. Their arrogance overpowered their efforts.
@Creator just some comments from a backer.
The initial 179 was an investment for you to try and make this work. The 55 was payment on shipping for a product YOU said was going to happen. I do feel ripped off not from the 179 loss but the 55 dollars of shipping.
You know the old saying - fool me once shame on you, fool me twice shame on me. I should of know better and waited. I made the mistake of chasing a cheap solution as I am not a rich guy the idea of something so good for such a low price was my greed taking over good common sense.
Good luck and please prove me wrong my making something happen and not just folding without refunding us our shipping.
Marc that is most likely a web designee with little or no connection to the company. I am the contact for several sites I has little contact with.
@Matthew Freestone, interesting story how David Mandelbrot (CEO of Indiegogo) helped the Axent Team to manufacture their headphones introducing to a chinese company.
Robo the old saying 'you cannot get blood from a turnip' applies here. You can raise money and only the lawyers will make money.
If I look at this project, I lost 2-3 hours of paid time on it, but put 60 or 70 hours reading all the threads, or somewhere between 5,000 and 10,000 in billable time. People do not waste time on this. They will either get funding or disappear. Going open source will also cost them money.
@Matthew Freestone : good luck with indiegogo, there are LOTS and LOTS more SCAM than on kickstarter :)
Shipping fee should be refunded or optionally the printer parts shipped as a diy kit. At least the unibody shell would make a nice trash can to remind not to be fooled again.
Tiko should seriously consider saving theor reputation and giving sources and plans to open source community.