This is our first Kickstarter, but this ain’t our first rodeo. Before launching this Kickstarter, we spent the last 3 years partnering with global brands including Marmot, Reebok, and Timberland to help them bring recycled polyester products to market. We have years of experience handling supply chain timelines, routes, and how to plan for the unforeseen. We have close relationships with our manufacturing partners and visit them often to ensure delays are managed and communicated.
That said, there are always things that can pop up and throw us off course. We’ve learned the hard way that you can’t control the things you can’t control (and that Buddhism is cool).
When things come up, we promise to keep you well-informed and pledge to fix things quickly and to our backer’s satisfaction. Believe us, you’ll be the second email after our own Pittsburgh-based team.